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Utilmate Logo
Utilmate

Comprehensive utility billing solution

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Utilmate Pricing, Features, Reviews and Alternatives

Utilmate product overview

Price starts from

0.60

Per month

Usage Based

What is Utilmate?

Utilmate is a comprehensive utility billing solution that helps businesses streamline their invoicing and customer communication processes. It offers an all-in-one system for utility companies that serve multi-tenanted homes and businesses. The platform allows users to easily set up and manage billing operations, reducing time to market and improving efficiency.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
Phone Support

Training options

In Person
Webinars
Live Online
Documentation
Videos

Utilmate pricing information

Value for money

5.0

/5

3

Starting from

0.60

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Utilmate features

Functionality

5.0

/5

3

Total features

32

4 categories

Most valued features by users

Activity Dashboard
Third-Party Integrations
Reporting & Statistics
Billing & Invoicing
ACH Payment Processing
Automatic Backup
Commenting/Notes
Contact Database

Utilmate users reviews

Overall Rating

4.7

/5

3

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

2

1

0

0

0

JP
AvatarImg

Joy P.

Utilities, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent and Affordable Utility Billing Software

Reviewed 3 months ago

Could not be happier! Excellent support, great software, feel like our billing is in good hands.

Pros

When searching for billing and customer management software (previously handled by our accounting software), we chose Utilmate because it is Cloud-based and affordable, and industry-specific -- built specifically for utilities. The software has exceeded our expectations. Even though it runs in the in cloud, it is responsive and fast. Our utility is unlike others in the way it bills and Utilmate deftly handles our exceptions. The customer support could not be more responsive, understanding and willing to work with us. It is a relief to have software specifically for our billing and customer management that is separate from our accounting program but still syncs with it.

Cons

The initial billing had some bugs, which Utilmate fixed in a very timely manner, and the learning curve was a little steep, but I think that's more about the exceptions specific to our utility that required some workarounds. Still working on making the reconciliation between our accounting system and Utilmate easier.

CW
AvatarImg

Christian W.

Utilities, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fulfils a Niche we needed!

Reviewed 3 years ago

We found Utilmate team very knowledgeable and accommodating to our requirements. Responses from support are timely and informative. Recent introduction of Web Demonstrations and talks are very helpful to users.

Pros

We were attracted to Utilmate as we are a very small Water Utility, and the pricing model suited us due to this. The software as a subsidiary and having the support of a much larger market player for very large utilities, gave us the confidence that we would be able to mature together with Utilmate. We found most functions that are standard with Utilmate fulfil what we require.

Cons

Some parts of the process do fall across multiple screens, yet Utilmate are improving continually. with both new functionality and a recent User Interface redesign.

KL
AvatarImg

Kathy L.

Utilities, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Ease of use -customisable with great support

Reviewed 3 years ago

It has been a very positive experience and the support is invaluable. I have used various other software solutions in the past and it is tough to get someone to listen to your concerns, let alone implement solutions.

Pros

Utilmate took us from a relatively easy system to use, to one that while still having ease of use, it incorporated so many more features. We have a great relationship with the support team and they understand our requirements well enough to assist us in customisable solutions.

Cons

This is a tough one as we make changes when required, so we are left with little frustration. Some solutions take longer than others, but we have a direct line to discuss and offer feedback.

Utilmate FAQs

Q. What type of pricing plans does Utilmate offer?

Utilmate has the following pricing plans:
Starting from: $0.60/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Utilmate?

Utilmate has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Utilmate support?

Utilmate supports the following languages:
English


Q. Does Utilmate offer an API?

Yes, Utilmate has an API available for use.


Q. What other apps does Utilmate integrate with?

Utilmate integrates with the following applications:
Stripe, GoCardless, Xero, Zendesk Suite


Q. What level of support does Utilmate offer?

Utilmate offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support

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