WHMCS Pricing, Features, Reviews & Comparison of Alternatives

WHMCS

Web hosting automation platform

4.05/5 (55 reviews)

WHMCS overview

What is WHMCS?

WHMCS is a web hosting billing and automation platform that primarily caters to hosting service providers. It can be customized to suit the billing requirements of other businesses as well.

It enables businesses to generate custom invoices and provides billing features such as new invoice notifications, payment reminder notices and integrated payment gateways such as Paypal, Sage Pay and Quantum Gateway. The system automates various processes such as the setting up of services on receipt of payment, suspension of account for non-payment, password changes and welcome emails.

Products can be set up for Hosting, VPS, Servers, Cloud and SSL. It also integrates domain management which allows clients to manage domain purchases from within WHMCS. Other domain related functionalities include automatic registration, availability checking, WHOIS information, domain locking and syncing. Reporting and statistics modules track payment, income and ticket ratings. The application enables customization of invoicing, client area and order form to suit business needs.
www.whmcs.com

Pricing

Starting from
$15.95/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English
WHMCS screenshot: WHMCS - Client AreaWhat is WHMCS?WHMCS screenshot: WHMCS - Client ManagementWHMCS screenshot: WHMCS - Project Management ProvisioningWHMCS screenshot: WHMCS - ChargebacksWHMCS screenshot: WHMCS - NotificationsWHMCS screenshot: WHMCS - Client Area HomepageWHMCS screenshot: WHMCS - Admin AreaWHMCS screenshot: WHMCS - Client Area Service Management

WHMCS reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.0
  3.7
  3.6
Lucian Mihailescu

WHMCS - Best invoicing and support software for your hosting business

Used daily for 2+ years
Reviewed 2018-11-15
Review Source: Capterra

I use WHMCS for 7+ years now. It makes my invoicing very easy, I can keep up with customers and their billing without spending too much time. The invoice reminders and automatic updates makes my work easier. I am able to add billing items quick, as I finish my work on a project. I can add a billing item to the user next invoice or bill it right away. I mostly use the invoicing features and reports. I may use the support ticket system later on. I am very happy with WHMCS, it saves me time and help me collect payments in a timely manner.

Pros
WHMCS offers a variety of features, as billing & invoicing, large number of integrated payment methods, customer support ticket system, integration with CPanel, selling domains and hosting packages to your customers and much more. I like the automatic recurring invoicing the most, including automatic reminder before and after a missed due date. I like the customer ability to pay online, by clicking the link in the invoice email and going to the payment page. It has many useful reports, for specific periods, type of customers, taxed or not and more. I also like that they always improve the software to work with the current version of PHP/MySQL. It is an essential software for my business.

Cons
Related to functionality everything works fine. The only downside: updating is a bit expensive, 99.95 USD/year.

Response from WHMCS


Hi Lucian,
Thanks for taking the time to share your comments.
I'm very pleased to hear that WHMCS has the best invoices and support software for your hosting operation for the best part of a decade!

We're continuing our history of supporting new technologies by introducing support for PHP 7.3 very soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dave Warren

Flexibility, but at a cost

Used daily for 2+ years
Reviewed 2019-09-04
Review Source: Capterra

I realize my Cons is a lot longer than my Pros section, don't let me mislead you, we still use it here and I would cautiously recommend WHMCS as long as prospective users understand what they're getting into. All in all it works, it is so widely used that many customers are familiar enough with it that it smooths over the quirks, and it is very *very* flexible and extendable.

Pros
Most of the features really do just work, at least if you have an understanding of what WHMCS will and will not do for you. It's flexible, extendable, and for the most part is reasonably well documented. It is great that you can resell tons of different servers all from one WHMCS platform, although they definitely do have their favourites.

Cons
The support team has been a mixed bag at best. Not every interaction has been negative, but not a lot have been great experiences. One simple example from a little while ago that exemplifies the problem: a WHMCS update broke catastrophically. It turned out to be a minor bugfix (and required security hotfix) used a new PHP function that was not supported on all versions of PHP their website claimed they support. I contacted WHMCS and their only remedy was to upgrade PHP. I know supporting older versions of products is a pain, and they had already announced the next major version would not run on my version of PHP, but this bugfix was specifically still supposed to be supported. There was not even any opportunity to revert to a working version as the upgrade made non-reversible changes to the database schema (restoring a database backup was possible, but this would undo any customer-initiated changes in the days it took to understand what was happening, so this was not viable). Prior to the acquisition (many years ago) their support team was excellent but it has been a hit-or-miss experience of late. End-users (my customers) tend to find the overall experience with the default theme difficult to navigate. Now in fairness I do tend to attract less technical users who need a bit more hand-holding in general, but even simple concepts like paying an invoice are hit and miss whether users figure it out. One example, paying multiple invoices at once generates an extra invoice that

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Clayton Johnson

No longer cares about the customer

Used daily for 2+ years
Reviewed 2019-01-10
Review Source: Capterra

WHMCS used to be a good company. They no longer care about their customers though. They're more interested in adding products to Market Connect that they get a cut of the profits than doing what PAYING customers are asking them to. While I used to would have recommended this to everyone, I come closer to viewing it as a cash grab or scam now and would recommend it only to my enemies.

Pros
Software used to be awesome and easy to use. It isn't anymore.

Cons
No longer easy to use. Proper setup alone takes days. Every update breaks every theme for the last 1.5 years. Software's become so bloated less tech savvy customers have a hard time using it. Invoicing system is terrible and requires research to even see what you're paying for.

Response from WHMCS


Hi Clayton,
Thanks for your review.

With software as powerful as WHMCS, there are a lot of options to consider, so we've made efforts to smooth the learning curve for new users. This takes the form of a setup wizard, new written guides and a setup checklist on the "Setup" menu.
The MarketConnect features are another direct result of user feedback to make configuration easier with the added benefit of increasing the profitability and richness of your own product offerings. With one click you can sell new products with a level of automation and cost prices which otherwise would not be available to SMEs.

We appreciate that updating custom templates 3 times per year isn¿t the most fun task in the world, but that is necessary when the public and client-facing UI is customizable. To ease this process, we publish full diffs on our GitHub Repro, which you can manually compare or use git to automatically merge changes; meaning templates updates only need take a matter of minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Amber Layton

Good Customer Management & Hosting Billing Solution

Used daily for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

The main benefit is automation. With a growing company, the small, important tasks can take up your entire day. It's important to trust a reputable software with those tasks so you can focus on your customers.

Pros
WHMCS has come a long way in a short amount of time. They seem receptive to user input, which is always a plus for me. Ultimately, it's a well-rounded solution for managing your web hosting business's customers and billing. There are many add-in options by WHMCS as well as third-party developers to help you achieve just about any task, automation, or feature that you may require. The fact that third-party developers are welcome to develop for this software is important to me. I've often hired out to have an add-on module created to my specifications. The support forums are a fantastic resource as well. There are quite a few people who generously offer their time to help each other.

Cons
The updates can be temperamental, which can get frustrating when you're running a business. It seems to be common for users to wait quite some time before upgrading to the next version, just to make sure the kinks are worked out.

Response from WHMCS


Hi Amber,
Thanks for taking the time to share your feedback.
Customer feedback really is the primary driver of the development of WHMCS, and we like to see that comes across.

We look forward to automating your business operations for years to come!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jimmi Ng`ang`a

Very efficient, easy to use, easy accounting and great support. Perfect for domains and hosting.

Used daily for 1-2 years
Reviewed 2018-04-04
Review Source: Capterra

1. Great GUI. Simple enough to make sure the user has an easy time accessing the many features easily. 2. Great automation options that let the system do most of the 'leg work' and the user's role is limited to only monitoring and so allowing for more time for them to concentrate on marketing of the features. 3. Has adequate security features to allow for secure transactions between the clients and the system with minimal or no exploitation gaps 4. Great notification systems to allow for an automated and easy communication to clients.

Pros
Its wide variety of features that allow for many add-ons to the system depending on the users needs. The automation (once setup perfectly) allows users to control and maintain countless products and services easily and efficiently as all the details on specifics are easily accessible from the administrative user accounts. Very efficient accounting features i.e. invoice generation, email setup and SMS feature just to mention a few that once configured with the proper cron jobs allow for easy and professional host-to-client communication. The encryption by IONCUBE ensures very good security on the important files thus thoroughly reducing insecurity issues such as hacking.

Cons
Most of the best add-ons are not free and require constant renewals. The branding of the system (but this mostly depends on the license purchased). It should consider the uprising businesses (SMEs).

Response from WHMCS


Hi Jimmi,
I'm pleased to hear that WHMCS is allowing your business to run efficiently and automatically. Thanks for taking the time to write this review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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WHMCS pricing

Starting from
$15.95/month
Pricing options
Subscription
View Pricing Plans

$15.95/month (With Branding)
$18.95/month (Up to 250 Clients)
$24.95/month (Up to 1000 Clients)
$39.95/month (Unlimited Clients)

WHMCS features

API
Billing & Invoicing
Customizable Reporting

Accounting Integration (162 other apps)
Accounting Management (180 other apps)
Activity Dashboard (227 other apps)
Audit Trail (136 other apps)
Automatic Notifications (167 other apps)
Compliance Management (187 other apps)
Data Import/Export (179 other apps)
Electronic Payments (171 other apps)
Expense Tracking (164 other apps)
Financial Analysis (130 other apps)
Invoice Management (234 other apps)
Invoice Processing (151 other apps)
Multi-Currency (166 other apps)
Real Time Data (147 other apps)
Reporting & Statistics (260 other apps)
Third Party Integration (209 other apps)
Workflow Management (150 other apps)

Videos and tutorials

Additional information for WHMCS

Key features of WHMCS

  • Automatic reminders
  • Customizable branding
  • Customizable functionality
  • Customizable reporting
  • Customizable templates
  • Email notifications
  • Mobile access
  • Mobile integration
  • Multiple billing rates
  • Progress reports
  • Recurring billing
  • Reporting
  • Sales reporting
  • Social media integration
  • Summary reports
  • Group billing
  • Mobile alerts
  • Billing & Invoicing
  • Automated Billing
  • Customizable fields
View All Features

Benefits

WHMCS provides customizable invoices supporting recurring billing and multiple currencies.
Products can be set up for Hosting, VPS Servers, Cloud and SSL.
The platform allows integration with social media platforms such as Facebook and Twitter to allow users to comment on the service.
WHMCS automatically sets up services as soon as the payment is made.
The platform tracks all the payments, forecasts income and generates reports for analyzing orders, income and ticket ratings.