Zuora Reviews

Zuora

Commerce, Billing & Finance to Power Subscription Businesses

3.89/5 (37 reviews)

Anonymous

I was a developer/maintainer/admin on this for a number of years at my last company

Used other for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Anonymous

Needs more power

Used daily for 2+ years
Reviewed 2018-11-07
Review Source: Capterra

Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Anonymous

Zuora Review

Used daily for 2+ years
Reviewed 2019-01-17
Review Source: Capterra

Been great so far, great tool for any SaaS company

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Zack Urlocker

A powerful product

Reviewed 2015-07-14
Review Source: Software Advice

Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Anonymous

The best subscription billing

Used daily for 1-2 years
Reviewed 2018-11-28
Review Source: Capterra

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Rosabel Zerquera

It's good in an overall point of view

Used daily for 2+ years
Reviewed 2018-05-27
Review Source: Capterra

It's easy to create reports. Data Source contains most of the objects to create complex reports. When a request is sent to the support team, it is responded in short time. There is plenty of information in the community website.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Shelby Murphy

Implemented this Product for a Start-up

Used daily for 1-2 years
Reviewed 2018-09-07
Review Source: Capterra

My overall experience was great! Once we were up and running I had few questions and the questions I did have were answered quickly and efficiently.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Anonymous

A must for subscription-model businesses

Used daily for 1-2 years
Reviewed 2018-10-18
Review Source: Capterra

Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Ruslan Bondarev

Excellent subscription-based billing platform

Reviewed 2015-07-08
Review Source: Software Advice

Zuora offers a robust and flexible platform, which can meet anyone's needs, from a small mom & pop shopping website to a big corporation, which is trading publicly. They provide outstanding technical and customer support and they will hold your hand until you're finally happy. And once everything is setup, you will not need to think about Zuora setup, it's just doing its work, collecting money, extending subscriptions, calculating MRR, dealing with taxes, sending you reports, etc.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Jared DeLong

Great SaaS Billing System

Used daily for 1-2 years
Reviewed 2019-05-10
Review Source: Capterra

Overall, we've enjoyed our transition to Zuora and it's saved our billing team so much time.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Grant Goodwin

big upgrade from previous billing system

Used weekly for 1-2 years
Reviewed 2018-07-22
Review Source: Capterra

We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Valerie Martysh

It’s so slow, it has delayed my sales process by A LOT

Used daily for 2+ years
Reviewed 2019-06-08
Review Source: Capterra

Very, very slow and laggy. When our management asks our sales teams what’s the one thing they could help us with in order to sell more, we all say “FIX ZUORA”. I honestly think I’d be better off creating a quote template in a Google doc.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Anonymous

Robust functionality for subscription-based companies of all sizes

Used weekly for 6-12 months
Reviewed 2018-07-26
Review Source: Capterra

I streamlined the money we have coming in, viewed more efficiently, and could view data analytics on the projects I was working on.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Andy Martinez

Very efficient, recurring billing and management software.

Used daily for 6-12 months
Reviewed 2018-04-16
Review Source: Capterra

Organized and great looking. Once you find a groove in this software, it's pretty easy to use!

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Anonymous

Solid billing software

Used daily for 6-12 months
Reviewed 2018-05-30
Review Source: Capterra

Simplified our recurring billing process, enhance our ability to report on billing/subscriptions

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Chase Martin

A previous Billing manager - Used Zuora

Used other for 2+ years
Reviewed 2018-06-15
Review Source: Capterra

The #1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Megan Hoerauf

Zuora is clean and simple to use.

Used other for 2+ years
Reviewed 2018-06-14
Review Source: Capterra

The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Eric Albanese

Strong product with a lot of engineering work behind it

Reviewed 2015-07-09
Review Source: Software Advice

Sold product. Covers a lot of use cases with some good custom-ability features. Definitely a big time saver when fully setup.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Daniel Clift

Finally

Used weekly for 1-2 years
Reviewed 2018-01-09
Review Source: Software Advice

Glad to finally have something reliable.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Shannon Lewis

Implementation difficulty

Used daily for less than 6 months
Reviewed 2017-11-14
Review Source: Capterra

Should work for subscription needs but we are still new to the software and just finished implementation.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Anonymous

Was a nightmare for our organization.

Used weekly for 1-2 years
Reviewed 2018-08-20
Review Source: Capterra

Not many. Barely got the job done for our needs.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Anonymous

Good tool, but lacks UX enhancements and easy support

Used daily for less than 6 months
Reviewed 2019-01-14
Review Source: GetApp

What sets Zuora apart is it's ability for revenue recognition and for the more financially integrated pieces required for accounting.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Brittany Doering

Customer Service needs improvement

Used daily for 6-12 months
Reviewed 2018-07-03
Review Source: Capterra

I am not sure I can name a pro of this software. We had a pretty bad implementation and it has not seemed to improved since then.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Anonymous

Our company loves Zuora!

Used daily for less than 6 months
Reviewed 2018-06-05
Review Source: Capterra

Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

Andrea Elia

Billing application for subscription based companies

Used monthly for 1-2 years
Reviewed 2018-10-07
Review Source: Capterra

By this app, it is possible to mange several types of billing methods which include Mobile, Online, Recurring and Subscription Payments as well as Invoicing.

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Zuora

Commerce, Billing & Finance to Power Subscription Businesses