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Cityworks Logo

Public asset management system for utility agencies

(3)

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Cityworks Reviews

Overall rating

4.4

/5

27

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.22/10

Reviews by rating

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Pros and cons

The technical support and extensive documentation available to help admins and users is pretty awesome. All the partners available are experts and do a very good job.
I like the ability to track a wide variety of items, from staff hours, to vehicles, to historical data on particular assets. The reports can be customized to virtually any configuration.
Long time administrator and user of Cityworks who has watched the evolution of the system over many years. Ease of use and setup is great.
Respond UI moves around a lot when clicking and navigating. Frustrating for my users.
Employees often have a hard time interacting with the software unless they've been trained specifically - and even then they often need assistance.
The separate map page can be hard to work with. Most of our users prefer to use GIS Search.
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27 reviews

Recommended

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Robert B.

Government Administration, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ultimate Enterprise Application

Reviewed a month ago

Long time administrator and user of Cityworks who has watched the evolution of the system over many years. Ease of use and setup is great.

Pros

Cityworks AMS and PLL offers a complete enterprise solution for maintaining a city with asset management and permitting process control all in one place.

Cons

Not really much. The solution is always evolving to fit user needs and address issues and make enhancements.

ED
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Erik D.

Utilities, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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City Works Review

Reviewed a month ago

Good so far. Biggest problem is employee buy in.

Pros

Ease of communication. Tracking assets, service requests, and work orders.

Cons

Repsond. Getting used to it after office. Also, it seems like it was pushed out before it was developed enough, to many updates to responds, admin, styles ect...

DM
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David M.

Government Administration, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Personal Opinion

Reviewed a month ago
Pros

Work order creation, management, and asset history.

Cons

Clunky UI, customizing ability especially in an enterprise environment.

JG
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Johnathan G.

Utilities, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Daphne Utilities Review

Reviewed a month ago
Pros

viewing historical trends, asset tracking

Cons

Implementation was, of course, a long and arduous effort, but it was expected

TK
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Tyler K.

Utilities, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cityworks for Utilities

Reviewed a month ago
Pros

1. Robust Asset Management: Efficient tracking and maintenance scheduling reduce downtime and extend asset life. 2. GIS Integration: Seamless integration with GIS allows for superior asset visualization and decision-making. 3. Customizable and Scalable: Adaptable to the specific needs of utility companies, accommodating growth and complexity. 4. Mobile Accessibility: Field workers can access and update data in real-time, improving communication and data accuracy. 5. Work Order Management: Robust capabilities streamline task creation, tracking, and completion, enhancing workflow efficiency. 6. Regulatory Compliance:Detailed records and reports assist in maintaining compliance with industry regulations.

Cons

1. Implementation Cost and Time: Significant upfront investment and time required for setup may deter smaller companies. 2. Steep Learning Curve: Extensive features necessitate considerable training, with ongoing sessions possibly required. 3. Customization Complexity: Customizing the software can be complex, potentially needing additional technical expertise. 4. Performance Issues: Some users report performance bottlenecks with larger datasets, impacting efficiency.

NS
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Nathan S.

Information Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Industry leading software

Reviewed a month ago
Pros

Ease of use and clean UX. Seamless integration with Esri.

Cons

Respond UI moves around a lot when clicking and navigating. Frustrating for my users. PLL is not easy to administer given all of the nuances. Notifications are also tough to manage and limited in their functionality.

EL
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Elayna L.

Political Organization, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A plug for Newedge

Reviewed a month ago
Pros

Newedge implemented Cityworks for our loval government and the transition and ease of use has made development in Beaumont, Texas easier than ever. Having contractors able to submit plans for development without having to physically be in Beaumont has development booming.

Cons

No more office updates, seriously respond is coming and we know but I like office haha.

MM
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Michael M.

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed a month ago

Excellent product features and support staff are very knowledgeable.

Pros

It is easily configurable and the api offering is extensive.

Cons

This is nothing that I do not like about Cityworks.

AR
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Verified reviewer

Utilities, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cityworks - It really works

Reviewed a month ago

Overall experience has been great. With how quickly the technological landscape is shifting, Trimble has done very well to keep up.

Pros

Ease of installation and administration. The technical support and extensive documentation available to help admins and users is pretty awesome. All the partners available are experts and do a very good job.

Cons

Cityworks has API and webhooks to help connect with other Information Systems but they do not cover all bases and force us to go with custom solutions.

CB
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Craig B.

Government Administration, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My review

Reviewed a month ago

Very good working experience with everyone at CityWorks.

Pros

Full work flow management system that has a large number of integrations.

Cons

There are some functions that are not envision for our use case.

MF
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Matt F.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Work and Asset Management Workhorse

Reviewed 5 years ago

Good experience with feedback from our users to allow us to make Cityworks what they need and to make it more user friendly for users who do not have a GIS background.

Pros

This is a very scalable software for work and asset management. The best part is that it is 100% GIS based. It is also very customizable through XML and JS changes. We have made it our own to what our users require.

Cons

The separate map page can be hard to work with. Most of our users prefer to use GIS Search. We have also customized the work order page to include an imbedded map.

AR
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Verified reviewer

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cityworks, effective but not intuitive.

Reviewed 6 years ago

I have been a Cityworks user for 5+ years, it has been great for tracking staff hours and integrates fairly well with payroll systems. Reports have been useful in day to day tracking of equipment, labour & materials used for wide variety of tasks.

Pros

I like the ability to track a wide variety of items, from staff hours, to vehicles, to historical data on particular assets. The reports can be customized to virtually any configuration. Possibilities seem endless from a user point of view. Once trained thoroughly on the system it is easy enough to use and even new tasks can be figured out with a bit of digging. Mapping works well to "see" the assets you need to select... asset manager is better used when you know all details of assets in order to select.

Cons

Search feature is not easy and often comes up with no data when data exists. There are too many fields and variable to choose from "out of the box" , needs excessive customizations to fine tune. Requires an effective team to do "back end" work to keep user friendly. Some tasks are not customizable limiting useages. Extensive training is necessary to really use system effectively, untrained users can really mess up data.

MT
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Marty T.

Government Administration, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ivins City CityWorks Review

Reviewed a month ago
Pros

Customer support from our account management team, intuitive graphic user interface design

Cons

Slight hiccups with earlier versions during transition from office to respond.

EP
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Ernestine P.

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cityworks

Reviewed a month ago

Excellent customer service. Ability to chat, submit cases, and hopping on a call with a tech.

Pros

Ease of customization and easy to use. Ability to train users quickly.

Cons

Lack of full functionality in aime apps

JH
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Julianne H.

Government Administration, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Survey on cityworks

Reviewed a month ago

good except for upgrades. support staff are always very knowledgeable.

Pros

GIS centric is very important and dependent on success

Cons

reporting is difficult for users and request help often

NA
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Naelia A.

Utilities, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Satisfied

Reviewed a month ago
Pros

The capabilities of city work are superior to other progams ive used

Cons

Not free training. I would like to be able to have yraining resources available at no cost.

MD
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Matt D.

Environmental Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Davidson Review

Reviewed a month ago
Pros

If you understand the program it can boost your companies asset management

Cons

It is a difficult road to set it up and customize

AC
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Ashley C.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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CityWorks work order use

Reviewed a month ago
Pros

Tracking labor, equipment, material and reporting

Cons

Not being able to edit tasks on work orders

ML
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Mandeep L.

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mandy's review

Reviewed a month ago
Pros

Easy to customize functionality and features

Cons

The cityworks interface is quite old and slow

AR
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Verified reviewer

Government Administration, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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great for public works

Reviewed 5 years ago

Our previous work order program did not have a mapping feature and also did not allow you to track costs. We now can track costs in many different ways (by asset, by location, by date, by time period, etc.).

Pros

The mapping feature allows us to see problem areas instead of just looking at a list.

Cons

If you schedule repeat work orders, they are created immediately upon completion of the current work order. This tends to clutter up your list of work orders.

RS
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Robert S.

Government Administration, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Azteca Cityworks Review

Reviewed 4 years ago

It works well in helping schedule work, show the total cost of finishing work, and visually depicting asset management.

Pros

This system is highly configurable to help meet end user needs. Some of the recent web based add-ons have really helped what used to require a high learning curve. The ability to see work visually on a map and the direct connect to GIS is also quite nice.

Cons

I'd like to see more integrations with more 3rd party road applications (though this may not be their fault), a recent change to separate maps onto a different tab makes it hard on remote users working with tablets.

fz
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flora z.

Government Administration, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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review for Cityworks

Reviewed 5 years ago

Easy to start to work with it Strong GIS function Too many clicks for certain functions.

Pros

This is a great system with embedded GIS. Users run the system for asset management through work order, inspection, service request modules, and etc.

Cons

As different organizations have different business work flow, we need customization to fit our business requirement. Cityworks lacks the tool to make customization.

JS
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John S.

Government Relations, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best Around

Reviewed a month ago
Pros

Ease of use, ability to manipulate the data to get the information you need.

Cons

That not everything, in terms of functionality, are not implemented yet.

UC
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Uriel C.

Utilities, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Early use review

Reviewed a month ago
Pros

The software really looks like as resofters so it should be easy to learn

Cons

Not really knowing all of the add-ons and other things you can do with it early on

AR
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Verified reviewer

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Expensive and difficult to use, but does what it's supposed to (most of the time)

Reviewed 7 years ago

Good reporting and functions well with ESRI GIS to give accurate cost analyses of assets in their mapped areas. Does what it promises.

Pros

Good capabilities in both reporting, visualisation of work being done and cost associated with those areas. Integrates well with GIS data and does keep track of asset costs like it promises.

Cons

Managing the software in-house is difficult to do because it's not exactly intuitive. Employees often have a hard time interacting with the software unless they've been trained specifically - and even then they often need assistance. Working with third-party consultants can work, but then you have the added cost and hassle.