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OnBase Pricing, Features, Reviews and Alternatives

OnBase product overview

Price starts from

25000

What is OnBase?

OnBase is a flexible ECM solution that combines integrated document management, records management and business process management. OnBase is a scalable technology platform, tailored to department and can adapt to suit the needs of any evolving organization.

Key benefits of using OnBase

  • Instantly access all your data, documents and business processes from wherever you are, through any application, on whatever device you are using.

  • OnBase is fully integrable with other applications. It links documents & data stored within OnBase to the transactions & activities in other applications, making them easily accessible to all users.

  • OnBase is used across industries and provides solutions for the HR, Financial Services, Higher Education, Insurance & Healthcare sectors.

  • The scalability of OnBase means that it can be tailored to fit the needs of any sized enterprise.

  • OnBase software can be premise-based or hosted externally.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base

    Training options

    Documentation
    In Person
    Live Online
    Videos
    Webinars

    OnBase pricing information

    Value for money

    4.1

    /5

    63

    Starting from

    25000

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    OnBase features

    Functionality

    4.3

    /5

    63

    Total features

    49

    14 categories

    Most valued features by users

    API
    Workflow Management
    Document Management
    Mobile Access
    Access Controls/Permissions
    Compliance Management
    Task Management
    Document Storage

    Functionality contenders

    OnBase users reviews

    Overall Rating

    4.3

    /5

    63

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.24/10
    Rating distribution

    5

    4

    3

    2

    1

    33

    21

    7

    0

    2

    Pros
    The best of similar document management products. Amazing support and gave us the flexibility for storing and searching of documents that we required.
    First of all its a straight forward set up which is very easy to use and i personally happy with its UI. We can back up all the transactions and invoice generated or sale-purchase orders.
    Like how you can store all your files and documents in one spot with ease. Easy to retrieve information and documents.
    Cons
    I guess if I had to say anything negative it is that I have not had formal training in using OnBase and could learn more about its newer features (so user error or lack of learning more on my part).
    What I don't like about the software is that it is hard to navigate. Getting from different screens can have you lost and unsure of how to get back to your original location.
    The only issue I have with OnBase is a minor annoyance.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    OnBase

    Reviewed 3 years ago

    My overall experience with OnBase has been excellent. I don't know what I would do without it as far as keeping me organized. I recommend this software to anyone that has countless PDFs they need to keep a record of and have the option of retrieving at any given moment.

    Pros

    OnBase is excellent for keeping copies of all my client's purchase orders in one place. The layout is user friendly and very simple to use. I mainly use it to keep track of countless numbers of PDFs I have on file. Once imported in to OnBase, I am able to retrieve those files with a simple search. It's been a lifesaver for keeping me organized.

    Cons

    The only issue I have with OnBase is a minor annoyance. When I am importing documents, I am not able to drag and drop multiple files at a time. If I have 10 files to import, then I have to do 10 separate imports for each. Other than that, I do not have any complaints.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Using OnBase in Higher Education

    Reviewed 4 years ago

    Within the Registrar's Office, we utilize OnBase and it's ability to use OCR functionality to capture information from students' transcripts for input into our student information system. This alone eliminates dozens of hours of manual labor each week. On top of that, it is a reliable, quick, enterprise imaging solution.

    Pros

    OnBase provides a feature-rich imaging solution that is beloved on our campus. In addition to being a solid imaging solution, OnBase features a powerful workflow engine that allows for easy automation of processes.

    Cons

    Depending upon how it is being used, the number of options can be somewhat intimidating. However, once a user is briefed on how to utilize the system and its tools, this is no longer an issue.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    OnBase has gone downhill

    Reviewed 4 years ago
    Pros

    all in one document and workflow management software, but the pros end there. OnBase 13 was great, OnBase 17 not so much

    Cons

    we upgraded from OnBase 13 to OnBase 17 and let me tell you it is a disaster. OnBase 17 is slower substantially in every category. We are using a click once install, now it has to check the server every time you open, word, or excel, outlook or even OnBase itself for a new version, which sounds great, but this can take 30-45 seconds EVERYTIME you want to open a document. Switching from inbox to related...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Perfect for document management

    Reviewed 3 months ago
    Pros

    I love how this allows you to seamlessly upload documents to this software and easily categorize where to store for easy navigation and search at a later time.

    Cons

    No complaints for the purpose I use it for.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    All encompassing clinical file management

    Reviewed 10 months ago

    Overall on base has been a very valuable part of the day-to-day operations. The many features of on base allow us to use it for virtually every aspect of patient care.

    Pros

    On base has several different facets, Each of these facets controls a different aspect of patient workload. On base can be used to fax documents, store clinical documents, and store all the different parts of a patient’s medical record.

    Cons

    Sometimes the number of features on base has is a little overwhelming. I also find in my experience that many times after an update has been pushed through on base, certain aspects do not work correctly. This is typically solved by calling the helpdesk.

    OnBase FAQs and common questions

    Q. What type of pricing plans does OnBase offer?

    OnBase has the following pricing plans:
    Starting from: $25000.00


    Q. Who are the typical users of OnBase?

    OnBase has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does OnBase support?

    OnBase supports the following languages:
    English


    Q. Does OnBase offer an API?

    Yes, OnBase has an API available for use.


    Q. What other apps does OnBase integrate with?

    OnBase integrates with the following applications:
    DocuSign


    Q. What level of support does OnBase offer?

    OnBase offers the following support options:
    24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base

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