OnBase Pricing, Features, Reviews & Alternatives

OnBase

Enterprise content management solution

4.29/5 (58 reviews)

OnBase overview

What is OnBase?

OnBase is a flexible ECM solution that combines integrated document management, records management and business process management. OnBase is a scalable technology platform, tailored to department and can adapt to suit the needs of any evolving organization.

OnBase specializes in transactional content management and has integrations in the Enterprise, Healthcare, Higher Education, Government, Insurance and Financial Services sectors. The software can be on-premise or cloud hosted.

Manage Accounts Payable, Account receivable, procurement and purchasing as well as HR tasks.

OnBase can optimize the way that data flows through your organization by automating predictable decisions.
www.onbase.com

Pricing

Starting from
$25000
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Brazil, Mexico

Supported languages

English
OnBase screenshot: OnBase purchase orderOnBase screenshot: OnBase document searchOnBase screenshot: OnBase iPad app

OnBase user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.2
  4.0
  4.2
Stephen B.

OnBase

Used daily for 2+ years
Reviewed 2019-03-20
Review Source: Capterra

My overall experience with OnBase has been excellent. I don't know what I would do without it as far as keeping me organized. I recommend this software to anyone that has countless PDFs they need to keep a record of and have the option of retrieving at any given moment.

Pros
OnBase is excellent for keeping copies of all my client's purchase orders in one place. The layout is user friendly and very simple to use. I mainly use it to keep track of countless numbers of PDFs I have on file. Once imported in to OnBase, I am able to retrieve those files with a simple search. It's been a lifesaver for keeping me organized.

Cons
The only issue I have with OnBase is a minor annoyance. When I am importing documents, I am not able to drag and drop multiple files at a time. If I have 10 files to import, then I have to do 10 separate imports for each. Other than that, I do not have any complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Best ECM software on the market with great workflow capability

Used daily for 2+ years
Reviewed 2017-12-13
Review Source: Capterra

Drastically improved workflow processes and document management/retention.

Pros
Best workflow engine I have ever seen, allows point and click configurable workflows with almost no need for custom scripting (though that is an option). The way it organizes document types is the best I have seen and has a LOT of capabilities for integrating with other line of business systems. The interface is very modern looking as long as you are using the desktop Unity Client or the Web based client. They also offer mobile applications that work very well.

Cons
Though the scanning features are very good and getting better the forms recognition still isn't as good as most dedicated scanning applications. Also the cost of OnBase tends to be higher than many others but I do find that you get what you pay for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Storing files and documents

Used daily for 2+ years
Reviewed 2021-02-23
Review Source: Capterra

It’s good overall. Helps with my daily duties and that’s it. Anything more would be for the backend user

Pros
Like how you can store all your files and documents in one spot with ease Easy to retrieve information and documents Integration with outlook to make it easier

Cons
The text is weird sometimes as to how it saves a document, not very helpful to have to change it every time you save a document It gets complicated to use sometimes

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Randy Z.

OnBase has gone downhill

Used daily for 2+ years
Reviewed 2018-07-25
Review Source: Capterra

Pros
all in one document and workflow management software, but the pros end there. OnBase 13 was great, OnBase 17 not so much

Cons
we upgraded from OnBase 13 to OnBase 17 and let me tell you it is a disaster. OnBase 17 is slower substantially in every category. We are using a click once install, now it has to check the server every time you open, word, or excel, outlook or even OnBase itself for a new version, which sounds great, but this can take 30-45 seconds EVERYTIME you want to open a document. Switching from inbox to related items is very slow, 6-10 seconds, which doesn't seem like a lot, but over the course of a day where you do this 70 times, well you do the math for wasted productivity. And then there is the Random errors that constantly come up on a users system that has worked just fine for months, but there is no solution to that either. Hyland support is virtually non existent, their only solutions are run this software utility that they have. Nothing is ever resolved, they just keep "kicking the can down the road", or tell us to update to version 18. sorry after this disaster our next upgrade will be to something else. Our business users are screaming to go back to version 13.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Cheikh B.

OnBase on the way to being a better content manager

Used daily for 1-2 years
Reviewed 2021-01-09
Review Source: Capterra

No more wasting time looking for a PDF, whatever its storage duration.

Pros
For me, the OnBase software is a must for keeping copies of purchase orders in one go and securely. OnBase is very easy to master. It's a good tool for keeping track of your PDF files if there are many of them, because once the import is done, retrieving the files becomes very easy with the OnBase search. So we can say that it is the tool you need to get organised if you have a lot of files.

Cons
In practice, I don't see many problems on OnBase except that the drag and drop shortcut is non-existent which delays the work a little. What's more, it doesn't seem that Onbase support does not master complex network configurations and dependencies, because the waiting time is very long sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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OnBase pricing

Starting from
$25000
View Pricing Plans

Please contact OnBase for pricing information

OnBase features

API
Access Controls/Permissions
Billing & Invoicing
Compliance Management
Document Management
Mobile Access
Search/Filter
Workflow Management

Activity Dashboard (837 other apps)
Alerts/Notifications (1091 other apps)
Audit Management (546 other apps)
Audit Trail (531 other apps)
Customizable Reports (575 other apps)
Data Import/Export (638 other apps)
Inventory Management (835 other apps)
Reporting & Statistics (829 other apps)
Reporting/Analytics (1037 other apps)
Status Tracking (540 other apps)
Third Party Integrations (749 other apps)
Work Order Management (529 other apps)

Additional information for OnBase

Key features of OnBase

  • Import electronic documents directly to the OnBase cloud
  • File storage & archiving
  • High volume batch scanning
  • Retention and records management
  • Automate predictable decisions
  • Manage Accounts Payable
  • Automatic document composition & distribution to clients
  • Business intelligence & reporting
  • Dashboards
  • Email clients
  • Case management
  • Productivity add-ins
  • Technical support
  • Client interfaces
  • Offline & disconnected access
  • Web-based training
  • Security & protection
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Benefits

Instantly access all your data, documents and business processes from wherever you are, through any application, on whatever device you are using.

OnBase is fully integrable with other applications. It links documents & data stored within OnBase to the transactions & activities in other applications, making them easily accessible to all users.

OnBase is used across industries and provides solutions for the HR, Financial Services, Higher Education, Insurance & Healthcare sectors.

The scalability of OnBase means that it can be tailored to fit the needs of any sized enterprise.

OnBase software can be premise-based or hosted externally.