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QAlert

Citizen request management solution for local & county gov

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QAlert Reviews

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6 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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QAlert for the City of Aspen

Reviewed 2 years ago

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.

Pros

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.

Cons

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that...

Vendor response

We appreciate you taking the time to write this review! A representative will be reaching out to you to see if a few of the issues you're running into can be resolved! Thank you for your continued support of QAlert!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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QAlert Review

Reviewed 2 years ago
Pros

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.

Cons

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.

Vendor response

Thank you for your continued support of QAlert, we appreciate you taking the time to write this review! We believe some of the issues you are having can be fixed today through configuration - We will have a representative reach out to you shortly to discuss!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review

Reviewed 2 years ago
Pros

Easy to make changes to request types and routes and great customer service.

Cons

Reporting Features need to be more robust

Vendor response

Thank you for your continued support of QAlert!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick Implementation

Reviewed 2 years ago

Great value! It has allowed us to expand our services and number of responders without additional costs.

Pros

How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.

Cons

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.

Vendor response

We appreciate you taking the time to write this review! Thank you for your continued support of QAlert!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Government CRM Software

Reviewed 2 years ago

As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time.

Pros

Ease of use, EXCELLENT customer support. Training Department.

Cons

There is really nothing that comes to mind as a con.

Vendor response

Thank you for your continued support of QAlert!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Constituent Response Success

Reviewed 2 years ago
Pros

The ease of setting the software up as the Administrator. Maintenance is also very easy and user friendly. All the staff has been very responsive and helpful.

Cons

There isn't much customization to the design of the constituent interface.

Vendor response

We appreciate your feedback!