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SmartGov
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based tracking and management of government processes
Table of Contents
SmartGov - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
SmartGov overview
What is SmartGov?
SmartGov is a cloud-based software suite hosted on Amazon Web Service (AWS) that supports local government authorities and city planners in managing key areas of community development. Catering to officials, agencies, contractors, business operators and local citizens, SmartGov's scalable modular design blends back-office dashboard management with a Citizen Portal for providing anytime web access to multiple services.
Supporting the practices of building permitting and business licensing, SMARTGov handles the application lodging process and status tracking alongside the processing of fee payments, applicant letter creation and issuing. The software's code enforcement and business inspection tools also cover the scheduling of recurring inspections or visits, inspection note taking and planning corrections, while connectivity with the Inspect app for iOS provides synchronized access for field inspection staff.
Additional features include transaction and fee handling with integration for not only credit card transaction processing, but also any existing treasury or accounting systems. SmartGov's customizable ad hoc reporting capabilities then leverage Exago BI to track data such as agency / staff performance, licensing efficiency and delivery times, plus a number of other service trends.
Key benefits of using SmartGov
• Modular in terms of design and functionality, the software boasts scalable deployment that can be configured and customized to meet the diverse needs of all city departments.
• The SmartGov software suite spans solutions for building permitting, business licensing, code enforcement, assessor and treasurer services (ATS), public works and ASMi workforce management.
• An online Citizen Portal provides a 24/7 self-service environment for enabling customers to file permit applications, pay fees and monitor status updates, while giving general public access to local planning notices etc.
• SmartGov Inspect adds a companion app for iOS devices with mobile connectivity back into the main system to give field inspectors remote tools for managing inspection schedules, receiving driving directions, locating sites, completing inspection checklists, printing or emailing inspection reports and more.
Starting price
per year
Alternatives
with better value for money
SmartGov’s user interface
SmartGov pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about SmartGov?
Users think SmartGov is generally easy to use and navigate, with many finding its interface clean and intuitive for daily tasks. They appreciate how it streamlines processes and reduces paperwork, though some report initial difficulty with navigation and wish for more helpful hints and simpler reporting. They feel the user experience improves with familiarity, but note that certain features are not always intuitive.
Reviewers indicate SmartGov makes permit management more efficient, allowing easy online applications, tracking, and customizable workflows. They say it simplifies submittals and oversight, but some mention time-consuming searches, extra steps, and occasional issues with uploading or finding permit documents.
Select to learn more
Who uses SmartGov?
Based on 57 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SmartGov's key features
Most critical features, based on insights from SmartGov users:
All SmartGov features
Features rating:
SmartGov alternatives
SmartGov
Starting from
1
Per year
Simpro
Starting from
No pricing info
BlueFolder
Starting from
100
Per month
eMaint CMMS
Starting from
69
Per month
SmartGov pricing
Value for money rating:
Starting from
1
Per year
User opinions about SmartGov price and value
Value for money rating:
To see what individual users think of SmartGov's price and value, check out the review snippets below.
Woody S.
Business Operations Specialist
Eddie G.
Permit Manager
SmartGov support options
Typical customers
Platforms supported
Support options
Training options
SmartGov FAQs
SmartGov has the following pricing plans:
Starting from: $1.00/year
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of SmartGov?
SmartGov has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SmartGov support?
SmartGov supports the following languages:
English
Q. Does SmartGov support mobile devices?
SmartGov supports the following devices:
Android, iPad, iPhone
Q. Does SmartGov offer an API?
No, SmartGov does not have an API available.
Q. What level of support does SmartGov offer?
SmartGov offers the following support options:
Phone Support, Email/Help Desk, Chat
