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SmartGov
Cloud-based tracking and management of government processes
Last updated: January 2024
SmartGov has the following pricing plans:
Starting from: $1.00/year
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of SmartGov?
SmartGov has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SmartGov support?
SmartGov supports the following languages:
English
Q. Does SmartGov support mobile devices?
SmartGov supports the following devices:
Android, iPad, iPhone
Q. Does SmartGov offer an API?
No, SmartGov does not have an API available.
Q. What level of support does SmartGov offer?
SmartGov offers the following support options:
Phone Support, Email/Help Desk, Chat
SmartGov is a cloud-based software suite hosted on Amazon Web Service (AWS) that supports local government authorities and city planners in managing key areas of community development. Catering to officials, agencies, contractors, business operators and local citizens, SmartGov's scalable modular design blends back-office dashboard management with a Citizen Portal for providing anytime web access to multiple services.
Typical customers
Platforms supported
Support options
Training options
Starting from
1
Per year
Starting from
0
Per month
Flat Rate
Value for money
4.5
/5
55
Starting from
1
Per year
Value for money contenders
Functionality
4.4
/5
55
Total features
37
12 categories
Functionality contenders
Overall Rating
4.6
/5
55
Positive reviews
95
%
40
12
2
0
1
Overall rating contenders
Kathleen V.
Government Administration, 51-200 employees
Used daily for 2+ years
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Excellent program and every city should be using it.
Smart Gov is very versatile for a municipality
It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.
Sarah L.
Government Administration, 51-200 employees
Used daily for 2+ years
Review source
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SmartGov is a great program overall, and it allows us to operate day to day. I've seen improvements just in the last two years that I've been using it, and I look forward to how it will continue to develop!
SmartGov is relatively intuitive, and easily allows me and my department to upload documents for case files. We are moving to mostly digital case files, and SmartGov allows us to store our records. The program is easy to navigate for day to day tasks.
There are some cons to the software, such as when opening uploaded documents (you have to download each document, which can be a cumbersome process when you have a case with dozens of photos). A document preview would help with this immensely! I think SmartGov would be greatly improved if it offered a reminder feature in Code Enforcement (like Permitting does) so we can set it to alert us when a deadline has passed. That would make following up on older cases easier, and would help prevent cases being overlooked. I did suggest this to Customer Support, and they were responsive, which I appreciated. I do hope they will implement it in the future to help Code Enforcement departments who use this software. Finally, my only other critique is that the feature that allows you to set up reports to run (especially ones with specific parameters) could be overhauled. It does not work much of the time, so we typically have to run the basic report to see our numbers, and then transfer that information to another program to create graphs, etc. It would be amazing if there was a way that SmartGov could have reports that can compare to previous years, etc.
Kash P.
Government Administration, 11-50 employees
Used daily for 2+ years
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My overall observation is many updates are not being managed by SmartGov and the City is having to go out on their own and handle updates it seems SmartGov should be doing. We need better assistance and clarity from SmartGov as well as the timing with the actual assistance not just a response, but actual assistance.
Every file is accounted for and can be updated as information is added from all departments within the City.
The return on IT assistance is very slow. I would like to have the cases set-up where I can add a due date and it notifies me in the queue, however I was told this would incur extra fees when all government programs I have used offer this as a part of the software. It is an essential part of keeping up with each case.
Hi Kash! We really value your feedback and would appreciate the opportunity to discuss it more deeply with you. Would you please reach out to support@brightlysoftware.com so we can help?
Chris H.
Architecture & Planning, self-employed
Used daily for 2+ years
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As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized.
I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop.
Joelle W.
Environmental Services, 1-10 employees
Used daily for 2+ years
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I have used Smart Gov from both sides and have really enjoyed it.
Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate.
Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake.