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SmartGov Logo

Cloud-based tracking and management of government processes

Last updated: January 2024

SmartGov Pricing, Features, Reviews and Alternatives

SmartGov FAQs

Q. What type of pricing plans does SmartGov offer?

SmartGov has the following pricing plans:
Starting from: $1.00/year
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of SmartGov?

SmartGov has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SmartGov support?

SmartGov supports the following languages:
English


Q. Does SmartGov support mobile devices?

SmartGov supports the following devices:
Android, iPad, iPhone


Q. Does SmartGov offer an API?

No, SmartGov does not have an API available.


Q. What level of support does SmartGov offer?

SmartGov offers the following support options:
Phone Support, Email/Help Desk, Chat

SmartGov product overview

Price starts from

1

Per year

What is SmartGov?

SmartGov is a cloud-based software suite hosted on Amazon Web Service (AWS) that supports local government authorities and city planners in managing key areas of community development. Catering to officials, agencies, contractors, business operators and local citizens, SmartGov's scalable modular design blends back-office dashboard management with a Citizen Portal for providing anytime web access to multiple services.

Key benefits of using SmartGov

• SmartGov is a cloud-based SaaS suite for the tracking and management of local government development, with the solution hosted on Amazon Web Services (AWS) to promise robust levels of service security and uptime.

• Modular in terms of design and functionality, the software boasts scalable deployment that can be configured and customized to meet the diverse needs of all city departments.

• The SmartGov software suite spans solutions for building permitting, business licensing, code enforcement, assessor and treasurer services (ATS), public works and ASMi workforce management.

• An online Citizen Portal provides a 24/7 self-service environment for enabling customers to file permit applications, pay fees and monitor status updates, while giving general public access to local planning notices etc.

• SmartGov Inspect adds a companion app for iOS devices with mobile connectivity back into the main system to give field inspectors remote tools for managing inspection schedules, receiving driving directions, locating sites, completing inspection checklists, printing or emailing inspection reports and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Videos
Live Online

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SmartGov pricing information

Value for money

4.5

/5

55

Starting from

1

Per year

Pricing options

Free plan
Subscription
Free trial
Pricing range

SmartGov features

Functionality

4.4

/5

55

Total features

37

12 categories

Most valued features by users

Activity Dashboard
Document Management
Compliance Management
Self Service Portal
Mobile Access
Appointment Management
Automated Routing
Building Permits

SmartGov users reviews

Overall Rating

4.6

/5

55

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.31/10
Rating distribution

5

4

3

2

1

40

12

2

0

1

Pros
They have an amazing team that is always available and willing to help find a solution.
I love it, have for a while now. It has substantially simplified our submittal process.
How easy it is to navigate, we do not have it up and running yet, but I am very excited to use it.
Cons
It is a sad excuse when the sales team doesn't even know who their own customers are.
The only way for me to no longer receive them is by emailing a Permit tech.
I would like the option to cancel a permit once it has been started or started by mistake.
KV
AvatarImg

Kathleen V.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smart Gov Review

Reviewed 4 years ago

Excellent program and every city should be using it.

Pros

Smart Gov is very versatile for a municipality

Cons

It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.

SL
AvatarImg

Sarah L.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Record Keeping Tool for Day to Day

Reviewed 2 years ago

SmartGov is a great program overall, and it allows us to operate day to day. I've seen improvements just in the last two years that I've been using it, and I look forward to how it will continue to develop!

Pros

SmartGov is relatively intuitive, and easily allows me and my department to upload documents for case files. We are moving to mostly digital case files, and SmartGov allows us to store our records. The program is easy to navigate for day to day tasks.

Cons

There are some cons to the software, such as when opening uploaded documents (you have to download each document, which can be a cumbersome process when you have a case with dozens of photos). A document preview would help with this immensely! I think SmartGov would be greatly improved if it offered a reminder feature in Code Enforcement (like Permitting does) so we can set it to alert us when a deadline has passed. That would make following up on older cases easier, and would help prevent cases being overlooked. I did suggest this to Customer Support, and they were responsive, which I appreciated. I do hope they will implement it in the future to help Code Enforcement departments who use this software. Finally, my only other critique is that the feature that allows you to set up reports to run (especially ones with specific parameters) could be overhauled. It does not work much of the time, so we typically have to run the basic report to see our numbers, and then transfer that information to another program to create graphs, etc. It would be amazing if there was a way that SmartGov could have reports that can compare to previous years, etc.

KP
AvatarImg

Kash P.

Government Administration, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Improvements in assisting and growing with customer

Reviewed 2 years ago

My overall observation is many updates are not being managed by SmartGov and the City is having to go out on their own and handle updates it seems SmartGov should be doing. We need better assistance and clarity from SmartGov as well as the timing with the actual assistance not just a response, but actual assistance.

Pros

Every file is accounted for and can be updated as information is added from all departments within the City.

Cons

The return on IT assistance is very slow. I would like to have the cases set-up where I can add a due date and it notifies me in the queue, however I was told this would incur extra fees when all government programs I have used offer this as a part of the software. It is an essential part of keeping up with each case.

Vendor response

Hi Kash! We really value your feedback and would appreciate the opportunity to discuss it more deeply with you. Would you please reach out to support@brightlysoftware.com so we can help?

CH
AvatarImg

Chris H.

Architecture & Planning, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Draftsman Submitting Multiple Projects

Reviewed 10 months ago
Pros

As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized.

Cons

I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop.

JW
AvatarImg

Joelle W.

Environmental Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Online Permitting Portals

Reviewed 10 months ago

I have used Smart Gov from both sides and have really enjoyed it.

Pros

Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate.

Cons

Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake.

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