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SmartGov Logo
SmartGov

Cloud-based tracking and management of government processes

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SmartGov Pricing, Features, Reviews and Alternatives

SmartGov product overview

What is SmartGov?

SmartGov is a cloud-based software suite hosted on Amazon Web Service (AWS) that supports local government authorities and city planners in managing key areas of community development. Catering to officials, agencies, contractors, business operators and local citizens, SmartGov's scalable modular design blends back-office dashboard management with a Citizen Portal for providing anytime web access to multiple services.

Key benefits of using SmartGov

• SmartGov is a cloud-based SaaS suite for the tracking and management of local government development, with the solution hosted on Amazon Web Services (AWS) to promise robust levels of service security and uptime.

• Modular in terms of design and functionality, the software boasts scalable deployment that can be configured and customized to meet the diverse needs of all city departments.

• The SmartGov software suite spans solutions for building permitting, business licensing, code enforcement, assessor and treasurer services (ATS), public works and ASMi workforce management.

• An online Citizen Portal provides a 24/7 self-service environment for enabling customers to file permit applications, pay fees and monitor status updates, while giving general public access to local planning notices etc.

• SmartGov Inspect adds a companion app for iOS devices with mobile connectivity back into the main system to give field inspectors remote tools for managing inspection schedules, receiving driving directions, locating sites, completing inspection checklists, printing or emailing inspection reports and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Videos
Live Online

SmartGov pricing information

Value for money

4.1

/5

14

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SmartGov features

Functionality

4.1

/5

14

Total features

38

12 categories

Most valued features by users

Activity Dashboard
Document Management
Compliance Management
Self Service Portal
Renewal Management
Permit Issuance
Violation Tracking
Mobile Access

Functionality contenders

SmartGov users reviews

Overall Rating

4.4

/5

14

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.77/10
Rating distribution

5

4

3

2

1

10

2

1

0

1

Pros
They have an amazing team that is always available and willing to help find a solution.
How easy it is to navigate, we do not have it up and running yet, but I am very excited to use it.
Ease of entering and processing permits. The ability to see what inspections are scheduled for each day.
Cons
It is a sad excuse when the sales team doesn't even know who their own customers are.
The software's GIS capacity is currently one limitation that we're encountering.
I tend to be a source for others in our office who have questions about operating SmartGov and trouble shooting.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great

Reviewed 2 months ago

This is going to be a great thing for us to use to get more out of our business. Right now we do not accept cards and cannot do anything online, so this is going to bring us out of the stone age and I am pretty excited to see how this goes for us.

Pros

How easy it is to navigate, we do not have it up and running yet, but I am very excited to use it.

Cons

We have not done a launch yet, and are still in the planning stages, but so far everything is very user friendly and I have not found anything I do not like about it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smart Gov Review

Reviewed 2 years ago

Excellent program and every city should be using it.

Pros

Smart Gov is very versatile for a municipality

Cons

It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Record Keeping Tool for Day to Day

Reviewed 2 months ago

SmartGov is a great program overall, and it allows us to operate day to day. I've seen improvements just in the last two years that I've been using it, and I look forward to how it will continue to develop!

Pros

SmartGov is relatively intuitive, and easily allows me and my department to upload documents for case files. We are moving to mostly digital case files, and SmartGov allows us to store our records. The program is easy to navigate for day to day tasks.

Cons

There are some cons to the software, such as when opening uploaded documents (you have to download each document, which can be a cumbersome process when you have a case with dozens of photos). A document preview would help with this immensely! I think SmartGov would be greatly improved if it offered a reminder feature in Code Enforcement (like Permitting does) so we can set it to alert us when a deadline...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Improvements in assisting and growing with customer

Reviewed a month ago

My overall observation is many updates are not being managed by SmartGov and the City is having to go out on their own and handle updates it seems SmartGov should be doing. We need better assistance and clarity from SmartGov as well as the timing with the actual assistance not just a response, but actual assistance.

Pros

Every file is accounted for and can be updated as information is added from all departments within the City.

Cons

The return on IT assistance is very slow. I would like to have the cases set-up where I can add a due date and it notifies me in the queue, however I was told this would incur extra fees when all government programs I have used offer this as a part of the software. It is an essential part of keeping up with each case.

Vendor response

Hi Kash! We really value your feedback and would appreciate the opportunity to discuss it more deeply with you. Would you please reach out to support@brightlysoftware.com so we can help?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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I do a monthly report out of this program for occupancy permits.

Reviewed a month ago

I don't have the words to explain the overall experiences with this software. It works for us. But we are small compared to others.

Pros

Everything is a learning experience though.

Cons

When you renew a contractors license shouldn't it auto generate or add the expiration date, for the contractor, in all places.

SmartGov FAQs and common questions

Q. What type of pricing plans does SmartGov offer?

SmartGov has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of SmartGov?

SmartGov has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SmartGov support?

SmartGov supports the following languages:
English


Q. Does SmartGov support mobile devices?

SmartGov supports the following devices:
Android, iPad, iPhone


Q. Does SmartGov offer an API?

No, SmartGov does not have an API available.


Q. What level of support does SmartGov offer?

SmartGov offers the following support options:
Phone Support, Email/Help Desk, Chat

Common SmartGov comparisons

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