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Foothold

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Human services software for behavioral health and I/DD.

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Foothold Pricing, Features, Reviews and Alternatives

Foothold product overview

Price starts from

2000

Per month

Per Feature

What is Foothold?

We offer a cloud-based human services and electronic health record (EHR) management solution designed to help human services organizations manage processes related to customer support, billing, data security, and more. The platform enables managers to customize services plans, forms, and reports as well as streamline operations for support and training teams.

Key benefits of using Foothold

- Efficiency - Our easy-to-use software helps staff document services more efficiently and accurately, while creating consistency and streamlining your workflows. Save time with the tools you need to improve performance on key metrics such as staff productivity, client engagement, and outcomes.
- Billing - With billing functionality seamlessly integrated within the service modules of your electronic record, billing for services across your agency becomes a streamlined process.
- Security - We take the responsibility of safeguarding the electronic protected health information (ePHI) data in our care very seriously. In fact, we have recorded one of the highest scores ever seen when our security measures were tested against the standards of HIPAA and the Federal Department of Health and Human Services.
- Partnership - We offer more than software. Through our full-service implementation, training, ongoing support, and consultation services, we offer a valuable partnership backed by decades of human services experience. With responsive and proactive customer support, our clients know that we’re there for them when they need us.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online
Webinars
In Person

Foothold pricing information

Value for money

4.6

/5

39

Starting from

2000

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Foothold features

Functionality

4.3

/5

39

Total features

87

8 categories

Most valued features by users

Reporting & Statistics
HIPAA Compliant
Reminders
Patient Records Management
Document Management
Scheduling
Workflow Management
Billing & Invoicing

Foothold users reviews

Overall Rating

4.5

/5

39

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.12/10
Rating distribution

5

4

3

2

1

23

14

2

0

0

Pros
The Foothold/AWARDS staff are responsive and great to work with. Overall ease of use is great.
Overall I have enjoyed my experience with Awards in the last 5 and a half years. I have a great senior project manager who can always answer my questions and help me with anything.
There are customizations that you can create for your own purposes. The team is easy to speak with and I appreciate that they really have a focus on quality.
Cons
The inability to have interoperability with the NJ Depart of Human Services Department of Developmental Disabilities, and more specifically with the iRecord system.
Tickler messages are sent to each staff warning them of upcoming service plans or other assessments that are due for clients on their caseload.
Understanding that our services are vast, there was hesitation to think that we would find a system that would meet all of our regulatory and oversight needs.
AA
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Adele A.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Changed My Life

Reviewed 4 years ago
Pros

I could go on and on about the benefits of Foothold's Awards program. It is very easy to use. Change is hard for everyone and my staff was nervous about it but all migrations (for many program) couldn't have been easier. Of great importance to me was the tech support. I never have to wait to address a question or to get clarification. The software has actually made the management of my agencies, much easier. I have explored areas of productivity that I never thought was possible. Everything we need to provide services is easily in one place. We have successfully used Awards in various applications and it has been successful with each.

Cons

At this point we have no issues with this software. I only wish I had more time to explore some of the features I have not yet used (and I use many of them already).

BP
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Bessy P.

Mental Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid quality, user-friendly, flexible for reporting!

Reviewed 4 years ago

The relationship/trust building at the beginning was essential for the buy in. Thankfully that foundation was well established and continues to this day.

Pros

Absolutely simplified and saved time on billing tasks. Form Builder is also an indispensable feature for our agency. We constantly build customized forms/reports to assist is funding/accountability efforts. In addition Help Desk could respond a bit faster at times.

Cons

Our agency chooses not to use the calendar feature due to it's complexity.

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Nicole G.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very User Friendly

Reviewed 4 years ago

Overall I have enjoyed my experience with Awards in the last 5 and a half years. I have a great senior project manager who can always answer my questions and help me with anything. The upgrades to the software have been ongoing over a long period of time but have been for the positive. I would recommend Awards to any social service agency that wants to build a relationship with their EHR vendor and work closely with them over the years.

Pros

Awards is easy to use for our front line staff. Training is quick and simple to get them started. The software is very user friendly in a point and click capacity for staff. As an administrator I like the ability to customize my reports and build forms that I need for my programs.

Cons

Some of the areas of the software are very old and clunky. They need to be updated and the response to where the company is on updating them isn't great. The administrator functionality could be better, it would be great to have access to a dashboard to see how my database is doing and if there is anything that needs attention.

DP
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Darlene P.

Mental Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Unity House of Cayuga County, Inc

Reviewed 5 years ago

We have realized greater efficiencies with data collection for the use of analysis and reporting for current needs internal and external to the agency but also in preparation for changes in the service system and greater need for quantitative demonstrations of successful program and service delivery. We have greater flexibility for documentation of service provision as it can be completed from multiple locations on an agency computer. We have utilized AWARDS fora portion of our billing.

Pros

I appreciate the ease of use with AWARDS, it has kept up with the changes in regulatory systems over our years of using the software. We have been able to create forms that meet our specific needs or preferences. The system has online support, is linked to reference materials for medications and is evolving to add new services. All of our employees use the system, support departments, facilities and IT, OPWDD, OMH, PROS and OASAS programs. The report module has assisted our Directors to collect data for data-driven programmatic decisions and is especially helpful.

Cons

There have been a few times when we had hoped to create a form that mirrored on in AWARDS, but found that it would lack the same functionality. We were able to develop an acceptable work-around, but it delayed the roll-out by a month or two. Years ago, I would have had more "least-liked" parts, but the improvements in the last couple years have made a big difference.

LF
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Lisanne F.

Mental Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Couldn't be happier!

Reviewed 4 years ago

We are especially pleased that AWARDS not only supports set up and training of staff on the system, but provides us with a long term, ongoing support specialist who continues to help us make the best use of the system in our work. Foothold Technology is not a transactional enterprise, they are a real partner in human services!

Pros

AWARDS is an easy to use, comprehensive tool designed for human services organizations. We spent years researching options and carefully considering the move from paper to digital, and finally selected AWARDS. In addition to the program having a wide array of important features (including outcomes reporting), it is affordable, can be easily customized and the customer service and support of the Foothold team is superb!

Cons

Not the fault of the software, but as we are located in Massachusetts we have specific document requirements that were preset in AWARDS. Our required paperwork limited us slightly in making full use of the AWARDS platform.

Foothold FAQs

Q. What type of pricing plans does Foothold offer?

Foothold has the following pricing plans:
Starting from: $2000.00/month
Pricing model: Subscription


Q. Who are the typical users of Foothold?

Foothold has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Foothold support?

Foothold supports the following languages:
English


Q. Does Foothold offer an API?

Yes, Foothold has an API available for use.


Q. What level of support does Foothold offer?

Foothold offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat

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