AWARDS Pricing, Features, Reviews & Comparison of Alternatives

AWARDS

Human services software for behavioral health and I/DD.

4.47/5 (32 reviews)

AWARDS overview

What is AWARDS?

We offer a cloud-based human services and electronic health record (EHR) management solution designed to help human services organizations manage processes related to customer support, billing, data security, and more. The platform enables managers to customize services plans, forms, and reports as well as streamline operations for support and training teams.

The software comes with an employment module, which enables organizations to add, modify, and remove records related to consumers, employees, employers, training, and more. The platform offers a host of features such as contact logs, progress notes, patient/client search, medical records, entitlement management, incident reporting, consumer records, role-based permissions, and password protection. The built-in scheduling system allows users to handle staff shifts, medical programs, and patient appointments. Plus, the agency file cabinet functionality lets administrators attach multiple document formats such as DOC, XLS, PDF and JPG/BMP images to the application’s homepage.

The software also includes a human resources (HR) module, which enables managers to maintain employee records, time-off requests, payrolls, salary histories, and work schedules. Plus, the system allows users to gain insights into operations, agency programs, and employee performance, as well as export reports into Microsoft Excel files.
www.footholdtechnology.com

Pricing

Starting from
$2000/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
AWARDS screenshot: AWARDS home screenAWARDS - Web-Based Human Services Software and Behavioral Health Electronic RecordAWARDS screenshot: AWARDS index pageAWARDS screenshot: AWARDS treatment planAWARDS screenshot: AWARDS e-signaturesAWARDS screenshot: AWARDS online help

AWARDS user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.5
  4.6
Adele Agin

Changed My Life

Used daily for 2+ years
Reviewed 2020-02-07
Review Source: Capterra

Pros
I could go on and on about the benefits of Foothold's Awards program. It is very easy to use. Change is hard for everyone and my staff was nervous about it but all migrations (for many program) couldn't have been easier. Of great importance to me was the tech support. I never have to wait to address a question or to get clarification. The software has actually made the management of my agencies, much easier. I have explored areas of productivity that I never thought was possible. Everything we need to provide services is easily in one place. We have successfully used Awards in various applications and it has been successful with each.

Cons
At this point we have no issues with this software. I only wish I had more time to explore some of the features I have not yet used (and I use many of them already).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bessy Portillo

Solid quality, user-friendly, flexible for reporting!

Used daily for 2+ years
Reviewed 2020-02-28
Review Source: Capterra

The relationship/trust building at the beginning was essential for the buy in. Thankfully that foundation was well established and continues to this day.

Pros
Absolutely simplified and saved time on billing tasks. Form Builder is also an indispensable feature for our agency. We constantly build customized forms/reports to assist is funding/accountability efforts. In addition Help Desk could respond a bit faster at times.

Cons
Our agency chooses not to use the calendar feature due to it's complexity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nicole Gniewkowski

Very User Friendly

Used daily for 2+ years
Reviewed 2020-02-24
Review Source: Capterra

Overall I have enjoyed my experience with Awards in the last 5 and a half years. I have a great senior project manager who can always answer my questions and help me with anything. The upgrades to the software have been ongoing over a long period of time but have been for the positive. I would recommend Awards to any social service agency that wants to build a relationship with their EHR vendor and work closely with them over the years.

Pros
Awards is easy to use for our front line staff. Training is quick and simple to get them started. The software is very user friendly in a point and click capacity for staff. As an administrator I like the ability to customize my reports and build forms that I need for my programs.

Cons
Some of the areas of the software are very old and clunky. They need to be updated and the response to where the company is on updating them isn't great. The administrator functionality could be better, it would be great to have access to a dashboard to see how my database is doing and if there is anything that needs attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jennifer Marsteller

A successful transition from paper charts to electronic health records

Used daily for 2+ years
Reviewed 2020-03-09
Review Source: Capterra

Our agency provides a variety of Residential Treatment and Community Services throughout multiple counties within the state. Understanding that our services are vast, there was hesitation to think that we would find a system that would meet all of our regulatory and oversight needs. It is fair to state that AWARDS meets these needs and expectations. The system is customizable in many ways. The Foothold/AWARDS staff are responsive and great to work with. Overall ease of use is great.

Pros
AWARDS permits programs and services to be developed and configured independently or globally. The formbuilder feature permits our agency to develop forms in the format we like, which certainly eased the implementation period. Reportbuilder provides opportunity for reports to be built specific to the user, program or agency based off of (pretty much) any field that is entered in to the system. This has allowed our agency to streamline data collection, identify more indicators to measure success and be able to access outcomes in real time. Our implementation consultants were highly supportive throughout the agency's transition from paper charts to electronic records. Following our implementation phase, we were assigned a senior consultant whom we quickly discovered is equally responsive and helpful. As the implementation researcher, lead and system administrator, I have worked with several Foothold/AWARDS team members. All of whom have demonstrated professionalism, appropriate problem solving skills and willingness to help whenever asked. Due to the success we experienced throughout the first three years with AWARDS, we chose to increase the use of the system by implementing the billing builder feature. We plan to begin this new phase of implementation soon.

Cons
AWARDS does not have a mobile app for phones. Although the site is accessible from a mobile device, it is difficult to navigate the site on a small mobile devices while in the field. Employees report it would be much easier to have clients/families sign documents if there was a phone app or better flow of signatures. In addition, we have encountered a few issues surrounding e-signatures and alerts when a form is ready to be signed. We report these concerns to the helpdesk and they are always attentive; however, it is in this 'con' area because it has been an issue that we have encountered on more than 3 occasions. The help desk always resolves the problem, until it comes up again.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nancy Batchelder

Product Review - Foothold AWARDS

Used daily for 1-2 years
Reviewed 2020-03-09
Review Source: Capterra

Our overall experience with AWARDS has been positive. Our implementation specialist was wonderful, as was our temporary support person who assisted us with reviewing survey results with management. Our current support person is difficult to reach and does not reply to questions/concerns in a timely manner. We also find the HelpDesk people to be very accommodating when they can, and the new HelpDesk feature (using email) has been great so far!

Pros
This product is very easy to use for all staff; including Direct Support Professionals, Managers, Executive Leadership, and Fiscal staff. The integration with existing business processes was a relatively smooth process. Our implementation specialist was wonderful in working with us to develop forms and adjust processes to work within AWARDS. The BillingBuilder took quite some time to set up and test because it was very different from what we had currently used, but we had sufficient support. One feature that has made a positive impact is the Reporting capabilities. Anyone, from Managers checking/signing progress notes, to Executive Leadership searching for trends, finds the ReportBuilders easy to use. Pulling data from the system has become an integral part in our efforts to improve process to increase efficiency, and satisfaction of stakeholders.

Cons
There are a few identified areas of AWARDS that we'd like to see improved upon. One, is that we'd like a way to "turn off" the internal notification tied to the new E-Signatures Configuration for Progress Notes. Our process requires staff to sign their progress notes after review; once staff click "Save Note," the system automatically sends the notification that they have a note to review, but, they've already signed the note. Another area that has room for improvement, is when the need arises to create a new form that is different from the current version. Many of us need to have access in several ReportBuilders to the older form, but AWARDS does not suggest "moving forms." If the form is removed from it's current holding spot (i.e. Services or Charting Timetable) and moved to a "blank" holding area, the form can be accessed via client history. We need to have older forms remain available to all licensing and regulatory agencies in our ReportBuilders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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AWARDS pricing

Starting from
$2000/month
Pricing options
Subscription
View Pricing Plans

Pricing starts from $2000 per month.

AWARDS features

API
Billing & Invoicing
Calendar Management
Claims Management
Compliance Management
Customizable Reporting
Document Management
Records Management
Reminders
Reporting & Statistics
Scheduling
Workflow Management

Activity Dashboard (229 other apps)
Appointment Management (255 other apps)
Automatic Notifications (163 other apps)
Charting (152 other apps)
Client Portal (144 other apps)
HIPAA Compliance (270 other apps)
Self Service Portal (156 other apps)
Third Party Integration (146 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for AWARDS

Key features of AWARDS

  • Appointment Scheduling
  • Assessment Notes
  • Automatic Reminders
  • Billing System Integration
  • Case List Management
  • Child Welfare Management
  • Claim File Documentation
  • Claims Processing
  • Client Chart Audit Tools
  • Client Surveys
  • Compliance Tracking
  • Custom Field Tracking
  • Document Scanning
  • E-Prescribing
  • E-Prescribing
  • EDI
  • EHR
  • EMR / EHR
  • EMR / EHR Integration
  • EMR HL7 Bridge
  • EMR/EHR
  • Electronic Claims
  • Electronic Health Record
  • Electronic Remittance
  • Electronic Signature
  • Electronic Statements
  • Eligibility Verification
  • Graphical Assessments
  • Group Notes
  • HIPAA Compliant
  • Home Health Management
  • Initial Assessments
  • Insurance Verification
  • Invoice History
  • Medical Billing
  • Medical History Records
  • Medical Record Integration
  • Medicare Reimbursement
  • Medication Tracking
  • Membership Management
  • Multi-Problem Registry
  • Multiple Fee Schedules
  • Patient Records
  • Patient Records Management
  • Patient Scheduling
  • Patient Self Assessment
  • Payor Contracts Analysis
  • Physician Order Entry
  • Physician Scheduling
  • Prescription Drug Database
  • Prescription Writing
  • Printable Monthly Statements
  • Printable Receipts
  • Provider Credentialing
  • Referral Management
  • Rehabilitation Management
  • Remittance Advice
  • Resident Assessment
  • Self Payment
  • Staff Scheduling
  • Team Notes
  • Time Tracking
  • Transaction Management
  • Treatment Planning
  • Treatment Plans
  • Wait List Management
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Benefits

- Efficiency - Our easy-to-use software helps staff document services more efficiently and accurately, while creating consistency and streamlining your workflows. Save time with the tools you need to improve performance on key metrics such as staff productivity, client engagement, and outcomes.
- Billing - With billing functionality seamlessly integrated within the service modules of your electronic record, billing for services across your agency becomes a streamlined process.
- Security - We take the responsibility of safeguarding the electronic protected health information (ePHI) data in our care very seriously. In fact, we have recorded one of the highest scores ever seen when our security measures were tested against the standards of HIPAA and the Federal Department of Health and Human Services.
- Partnership - We offer more than software. Through our full-service implementation, training, ongoing support, and consultation services, we offer a valuable partnership backed by decades of human services experience. With responsive and proactive customer support, our clients know that we’re there for them when they need us.