Document Control Pricing, Features, Reviews & Comparison of Alternatives

Document Control

Cloud-based healthcare & laboratory document control system

4.43/5 (121 reviews)

Document Control overview

What is Document Control?

Document Control is a cloud-based document management solution for healthcare facilities and laboratories. The system is designed to help physician’s offices, clinics, hospitals, clinical labs, public health labs, molecular labs, genetics labs, reference labs, and more to meet CLIA, CAP, Joint Commission, EPA, FDA, and ISO 15189 regulations.

Document Control allows users to collaboratively edit procedure and policy documents using existing tools, including Microsoft Word and Excel, without needing to convert them to other formats. Changes are automatically tracked by Document Control, and a complete audit trail of changes to manual, documents, and controlled copies is maintained. Policies and procedures are approved according to user-defined processes, enabling approval of documents by department heads, lab management, and the CLIA lab director. 21 CFR Part 11 compliant signatures and PINs are used for approvals.

Employees are automatically sent emails by Document Control for new documents or major revisions requiring their signoff, and supervisors are notified of employees who haven’t signed on time. Periodic reviews can be delegated to appropriate users and recorded with electronic signatures. Documents requiring revision can also be flagged. Document Control’s dashboards and reports give users real-time insight into upcoming tasks, which employees have outstanding signoffs, and more.
www.medialabinc.net

Pricing

Starting from
$625/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe

Supported languages

English
Document Control screenshotBenefits of Document Control & InspectionProof with MediaLab 2017-05-10Document Control screenshotDocument Control screenshotDocument Control screenshotDocument Control screenshotDocument Control screenshot

Document Control reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.1
  4.5
Bertrand Briere MBA MT(AAB)

MediaLab is a great product for document control, it can be cumbersome to move around the documents.

Used daily for 2+ years
Reviewed 2018-05-23
Review Source: Capterra

inspection proofing for all of our inspections as well as the ability to hold and maintain numerous policies and procedures.

Pros
I like that the software is able to maintain the hundreds of policies and procedures our hospital laboratory has to maintain. One of the best features is the CAP Inspection readiness, this has often kept us in line with what our inspectors are looking for.

Cons
I dislike the clunkiness of the software, it can be cumbersome to move procedures around manuals, its difficult to remove from one manual and place in another. Linking procedures is often difficult and some times time consuming as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zane Amenhotep

Easy, Practical and Customizable Electronic Document Management System at a Great Value

Used weekly for 2+ years
Reviewed 2018-11-09
Review Source: Capterra

We have been transitioning from an older system using word documents kept in a secure drive. MediaLab has offered the ability to collaborate on document revisions, securely track document changes, and feel more assured that only the most current version of each document is in use. We can also see at-a-glance what documents exist as approved, in-review or needing update and can see usage reports to know which are most valuable. Feedback from custom quiz success rates allows us to improve how documents (or quizzes) are written. The system also allows for remote access, which is essential to making it available wherever you are that has internet connectivity.

Pros
MediaLab is an easy-to-learn and robust, yet simple-to-use and maintain electronic document management system. It simplifies the document control process and allows users a variety of paths to manage their laboratory documents, including policies, processes and procedures, forms references and much more. The user interface is intuitive, and allows users to quickly access the information that they need through searchable documents. The software keeps track of previous document versions and actions, optionally allows the printing of controlled copies and makes document approval and review a snap. There is also an option to generate customizable quizzes that can be used to verify personnel have read the salient points of each new or revised document and this can double in its use as a part of competency assessment. Site management is also intuitive and comes with extensive accessible help for those with minimal background in website management. The downloadable back-ups are invaluable. The customer service has been outstanding! If you need an easy-to-use, practical and customizable electronic document management system at a great value, I highly recommend this product.

Cons
Nothing! If I had one wish for this product, it would be to expand its functionality with portable tablet devices. That could make it even easier to keep at the testing bench.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christine Maring

MediaLab is easy to use & contacting MediaLab personnel is simple. It lacks additional functionality

Used daily for 2+ years
Reviewed 2018-05-22
Review Source: Capterra

Benefits include ability to easily pull reports, make changes quickly, assign training and enter documents for training without problems, and navigating the system with ease. However, because we are using the system for training only, it has its limitations.

Pros
Note: Our company uses MediaLab for training only, not document control - Easy navigation of system (straightforward on how to train on documents) - Easy to input information (personnel information, documents) - Customer response is quick - Having the functionality to assign Group Supervisors and assign special employee signoffs - Great traceability within the system (change history for users and for permission changes)

Cons
Note: Our company uses MediaLab for training only, not document control - Unable to customize reports (would like to pull reports within specific dates (not full list), list of personnel with their assigned manuals) -Unable to customize due dates for Performing Employee signoff (we have different requirements for PE - Assigned dates are incorrect (since we are using the software for training only, it has been problematic that when a document with a minor revision is signed off, the assigned date is changed to the signoff date - our metrics for training compliance is signoff date minus assigned date so we have inaccuracies in our data)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Heather Warner

Overall, positive. Becoming more proficient as I become more familiar.

Used daily for 6-12 months
Reviewed 2018-05-24
Review Source: Capterra

Pros
Inspection proof: I like that our CAP checklist is imported and it is easy to link procedures to it. We will see how good it is during our upcoming CAP inspection. This will be our first inspection using Media Lab software.

Cons
There is definitely a learning curve with this product. There are some features "hidden" in places that don't seem logical to me. The interface is a little "old school" looking, but maybe that's why it's so cheap. I don't even know where to begin with Compass.

Rating breakdown

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Ease of use
Features
Customer support

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Kris Arney

Very satisfied user!

Used daily for 1-2 years
Reviewed 2016-06-10
Review Source: Capterra

I have used several Document Management systems. This is by far the easiest to use. I meets all our regulatory requirements. The support in both setting up the system and ongoing has been wonderful. Any requests have been quickly dealt with. Also, they are very open to suggested changes. We have been so pleased with the Document Management system and are now adding on additional programs, such as Compass and Inspection Proof

Pros
You really can't make a mistake in using the system. I particularly like that you can assign users to review the documents and track their usage. Also, it's very easy to send comments back and for to users, for example if a change is requested or a typo is noted. We have staff that are not the best at using computers and this program has been very easy for them to use. We feel that for the first time that our documents are usable, accurate and great tool to train our staff to.

Cons
No Cons at all. Just recommend taking the time to write and format your documents prior to checking them into the system. This will make the process much smoother.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Document Control pricing

Starting from
$625/month
Pricing options
Free trial
Subscription
View Pricing Plans

Tiered pricing based upon total laboratory user size.
Contact MediaLab for a price quote.

Document Control features

Activity Dashboard
Automatic Notifications
Compliance Management
Document Management
Document Storage
Reminders

Appointment Management (151 other apps)
Automated Scheduling (89 other apps)
Billing & Invoicing (161 other apps)
Calendar Management (106 other apps)
Charting (116 other apps)
Claims Management (117 other apps)
Client Portal (105 other apps)
Customizable Reporting (105 other apps)
Customizable Templates (87 other apps)
HIPAA Compliance (187 other apps)
Records Management (149 other apps)
Reporting & Statistics (124 other apps)
Self Service Portal (86 other apps)
Workflow Management (113 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Document Control

Key features of Document Control

  • Collaborative editing
  • Document approvals
  • Periodic review
  • Document storage
  • Electronic signature
  • Real-time dashboards
  • Real-time monitoring
  • Real-time reporting
  • Automatic notifications
  • Customizable email notifications
  • Task management
  • To-do lists
  • Full text search
  • Role-based permissions
  • Employee signoffs
  • Change tracking
  • Compliance management
  • Auto-generated backup files
  • Multiple file format support
  • Document flagging
  • Task reminders
View All Features

Benefits

Users can collaboratively edit procedure and policy documents using Microsoft Word, Excel, and other applications, and upload files in existing format, with Document Control automatically tracking any changes.

Policy and procedure documents can be approved according to lab processes, enabling department heads, lab management, and the CLIA lab director to review and approve documents with 21 CFR Part 11 compliant PINs and signatures.

Employees are automatically notified by email of major revisions or new documents requiring their signature, and supervisors are alerted to any employees who have not signed.

Periodic policy and procedure reviews can be delegated to appropriate users, with electronic signature to record annual and biennial reviews, and the ability to flag any documents which require revision.

Users can view upcoming tasks and see which employees have completed their signoffs on the dashboard, and view, print, and export reports on approvals, employee signoffs, and more.