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Epic
5
270
4
132
3
34
2
7
1
12
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud/on-premises EHR for hospitals and health systems
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Epic - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Epic overview
Based on 455 verified user reviews
What is Epic?
Epic is an electronic medical records tool offering key features such as HIPAA compliance and charting, among others.
Who uses Epic?
By industry, Epic reviewers are most commonly professionals in hospital & health care (52%). The most frequent use case for Epic cited by reviewers is electronic medical records (63% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons
Patient Information
Patient Management
Order Management
Frequent glitches and system errors
Complex and unreliable order management
Slow and clunky performance
Do you work for Epic? Manage this product listing
Epic’s user interface
Epic reviews
Overall rating
4.4
/5
455
Positive reviews
74
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.74/10
5
4
3
2
1
270
132
34
7
12
Tabatha W.
Supervising Nurse
Kerry G.
Account Receivable Specialist III
Mayted B.
Collector
Hei K.
nurse
Tabatha W.
Supervising Nurse
Tabatha W.
Supervising Nurse
Who uses Epic?
Based on 455 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Epic's key features
Most critical features, based on insights from Epic users:
All Epic features
Features rating:
Epic alternatives
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Epic integrations (2)
Integrations rated by users
We looked at 455 user reviews to identify which products are mentioned as Epic integrations and how users feel about them.
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
“Scheduling and client information”
Carli N.
Scheduler
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
“We do all our billing through Caretracker. Because Epic often sents wrong information or no information at all, we have extra work to do.”
“Billing and demo interface ”
Katherine L.
Receptionist
Epic support options
Typical customers
Platforms supported
Support options
Training options
Epic FAQs
Epic has the following typical customers:
Large Enterprises, Mid-size Business, Small Business, Freelancers
These products have better value for money
Q. What is Epic used for?
Epic is an electronic health record (EHR) platform deployed across cloud-based and on-premises environments, serving hospitals, health systems, and ambulatory care organizations of all sizes. Epic consolidates clinical, financial, and operational workflows into a unified system, supporting functions such as patient scheduling, clinical documentation, order management, billing, and population health analytics. The platform integrates with third-party systems and medical devices through standardized interoperability frameworks, allowing data exchange across care settings and external organizations. Epic extends its core EHR capabilities through a broad ecosystem of specialty-specific modules covering areas such as oncology, cardiology, behavioral health, and emergency medicine. Role-based configuration allows clinical and administrative staff to access workflows tailored to their function, while patient-facing tools including a portal and mobile application support appointment scheduling, messaging, and record access. Reporting and analytics tools provide operational visibility across departments, supporting quality improvement and regulatory compliance initiatives.
Q. Does Epic support mobile devices?
Epic supports the following devices:
iPhone, Android, iPad
Q. What level of support does Epic offer?
Epic offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
