Experity Pricing Plan & Cost Guide

Experity

Urgent care EMR system for physicians

4.31/5 (206 reviews)

Experity Pricing

Pricing model: Subscription

Contact Experity for detailed pricing information.

Competitors Pricing

Compulink Healthcare Solutions

Pricing model: Subscription

Kareo Billing

Starting from: 125.00/month
Pricing model: Open Source, Subscription

WebPT

Starting from: 59.00
Pricing model: Open Source

Experity Pricing Reviews

Pros

  • I like that you can move quickly from screen to screen, which is great when working in a fast-paced environment like an urgent care office.Melissa B.Read the full review
  • The product is easy to use but the people at DocuTAP are so friendly and helpful. That is what really helps make it a great product.Todd K.Read the full review
  • I have not worked with any other software, but I find this software is perfect for our urgent care setting. It is easy for us to chart and great for the physicians to transition in with the patient.Lindsay E.Read the full review

Cons

  • It does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. I work on the PM side and do billing.Christine F.Read the full review
  • The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing.Gail H.Read the full review
  • You get what you pay for. We have made this mistake in the past.Nicole B.Read the full review
96%
recommended this to a friend or a colleague

7 reviewers had the following to say about Experity's pricing:

Brad B.

Great value and easy to use

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.

Pros
Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.

Cons
Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lisa L.

The Real Docutap

Used daily for 1-2 years
Reviewed 2018-11-20
Review Source: Software Advice

We are basically stuck with a low functioning EHR. This product was sold as a web based software, yet it works of an very glitchy Citrix platform, as opposed to true web base. There is little to no functionality on a tablet. And laptops with smaller screens are difficult to grab scroll bars. The screens contain slide bars and do not fill the computer screen, often cutting off important data. Reports from PM and analytics often contain different data. Customer support has absolutely no idea how to trouble shoot, I have been told on more than one occasion to "play around until I figure it out, as that's what I do". Forms are not easily uploaded as it was sold, and the community is so out of date the walk throughs are no longer relevant to the actual work flow. Sadly, transition and cost to migrate AGAIN after 18 months is difficult and discouraging.

Pros
Value for money spent Ease of use on the EMR after laborious set up Do not have to pay a per provider fee

Cons
Poor reporting. Laborious set up. Poor customer support. Frequent outages. Printing nightmares,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Chelsea C.

EMR for Urgent Care

Used daily for less than 6 months
Reviewed 2016-12-06
Review Source: Software Advice

DocuTap has been easy to use and implement. I can't say enough good things about the customer support and DocuTap team. They are incredibly helpful. The EMR is easy to use, but I have seen different EMR's that are more user friendly. Like any EMR it takes awhile to navigate and figure out. The price of DocuTap is low for what is all included. They have PM and EMR and can take over a lot of billing/contracting.

Pros
The customer service and it is very easy to verify insurance and check a patient in.

Cons
It can be confusing how to chart certain circumstances. There is an online community that helps but does not necessarily have the exact answer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Norma I.

Urgent Care ease

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

Finally found a platform that has most of the features we need. User friendly

Pros
The system is built with the urgent care process in mind. No need to try to find a work around for occupational medicine or work comp.

Cons
The cost of the required scanners to upload files

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam J.

Good For Stand-alone Urgent Cares

Used weekly for 2+ years
Reviewed 2019-09-18
Review Source: Capterra

Very good software for a urgent care not part of a system looking for an inexpensive EMR specially designed for the specialty.

Pros
Ease of use with operational staff after IT customized user interfaces to maximize efficiencies. Other EMRs can be overly burdensome.

Cons
The lack of value based metrics for quality reporting for Medicare and other models payers are attempting to move to. Along the same lines reporting was limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Corina W.

VelociDoc, a tool that your employees will appreciate.

Reviewed 2014-07-31
Review Source: Software Advice

Pros
The ease of use with VelociDoc is definitely advantageous. It speeds up the process for the front desk staff, and they appreciate this since they have several other tasks to focus on. The vendor is very client-focused, which I certainly appreciate. They treat their clients as if they are family, and it is apparent that they value us.

Cons
Previously, we used what we referred to as "dummy codes" in the PVM fee schedule. However, VelociDoc will not accept dummy codes. I would like it if this could be changed because in certain situations, it is helpful to be able to add in dummy codes.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tina M.

OCCUPATIONAL MEDICINE C+

Used daily for 2+ years
Reviewed 2018-12-17
Review Source: Capterra

I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.

Pros
The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!

Cons
Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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