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Fusion Pricing, Features, Reviews and Alternatives

Fusion product overview

Price starts from

No info

What is Fusion?

Fusion is an EMR (electronic medical record) system designed for OT, PT, and SLP clinics of all sizes. Pediatric occupational therapists, physical therapists and speech-language pathologists are able to manage the entire practice from a single platform, with features for automated scheduling, documentation, billing, reporting, and more.

Key benefits of using Fusion

  • Save time by taking advantage of the seamless flow of information from Fusion's scheduling to documentation to billing.

  • Fusion helps reduce no-shows with automated text and email reminders to patients about their scheduled appointments.

  • Find ways to boost efficiency and make more informed decisions through Fusion's reporting functionality.

  • Automatically generate defensible claims and reduce claim denials by taking advantage of Fusion's authorization tracking and reminders.

  • Fusion helps decrease time spent on documentation through 80+ pediatric specific templates, speeding up the process for daily notes and evaluations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Live Online
    Webinars

    Fusion pricing information

    Value for money

    4.4

    /5

    82

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Fusion features

    Functionality

    4.4

    /5

    82
    Total Features52 5 categories

    Most valued features by users

    HIPAA Compliant
    Billing & Invoicing
    Appointment Management
    Appointment Scheduling
    Reminders
    Claims Management
    Self Service Portal
    Records Management

    Functionality contenders

    Fusion users reviews

    Overall rating

    4.7

    /5

    82

    Positive reviews

    98%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.17/10
    Rating distribution

    5

    4

    3

    2

    1

    57

    23

    1

    1

    0

    Pros
    Excellent Product from all aspects - from ease of use to friendly and helpful customer service.

    YB

    Yvonne B.

    I also love the graphs that instantly show patient's progress. Fusion has been a great asset to my practice.

    MW

    Marianne W.

    Great customer care and training from day one. The video tutorials are some of the best I have come across and provide great training to learn the software.

    YB

    Yvonne B.

    Cons
    It was a disaster and we only had a few claims that were effected. My feeling is Fusion is suffering from an inflated ego and or a lack of quality people.

    AR

    Anonymous Reviewer

    There are some minor little glitches that bother me. I don't like that it requires you to put in am and pm for the appointment times.

    DS

    Danielle S.

    I have used other programs in the past and got no where with them.

    AB

    Amy B.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Love this EMR!!

    Reviewed 3 years ago
    Pros

    Fusion is very streamlined, easy to customize and very professional looking. I love how reports look when printed! The POC is automatically created based on the evaluation report and also look very professional. The goals are automatically filled in on the SOAP notes with progress graphs for progress reports. Work is easy to keep track of with the tasks bar on the main schedule page. You can assign different tasks to a therapist and the daily soap note reminder automatically shows up once you check a patient in. Great EMR system.

    Cons

    I wish it was easier to create a POC when you receive an evaluation from a different clinic. The only other con I have is that it is the most expensive EMR system I have seen.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Fusion Makes Life Easier

    Reviewed a year ago

    Time. Being a business owner is a time suck, anything that saves time for me is great it means that I have more time to do other things pertaining to the business. Fusion helps me to take care of a lot on the patient side so that I can focus on more administrative tasks and for that I am grateful.

    Pros

    I do not even want to begin with what I was doing BEFORE Fusion, I have blocked out that part of my life. In all seriousness, I have not looked back since implementing Fusion for my practice needs. It is a TIMESAVER, it is efficient, it is well thought out, it is FANTASTIC. The billing feature, amazing. The home resources are so easy to add which is so helpful for your patients and just already there....

    Cons

    I honestly do not have any complaints. One thing I could say is that sometimes, I am not able to get a live person on the phone, but I cannot even complain about that because I rarely have to call and if I leave a message they will either call or email very promptly after.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Billing program for all medical fields

    Reviewed 3 years ago
    Pros

    I like that it keeps my appointments organized as per date and time and allows me to check in the students and then go ahead and bill for them. Its simple and easy to use.

    Cons

    It can be timely to put all students in the system and bill with all the required information. If you forget to check the student in then you will have to save the soap note go back and check in the student and then submit the bill.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Does Most Things Great But Support Lacking and Company Inflexible

    Reviewed 3 years ago

    Good feature set, easy of use. All of this is in my review.

    Pros

    Fusion has created a very good and stable product. The app loads in your browser as one page and you navigate within. This makes it load everything extremely fast and efficiently. Most of the feature are ideal for an slp/ot/pt therapy clinic with clients of any age (I don't know why they market it as pediatric focused). The best part is the ease and speed by which we can get SOAP notes done, one to claims and submitted to insurance.

    Cons

    First off, its hard to develop software that meets a lot of user's needs. That said, after being with Fusion for 2 years I have noticed a shift. They're people used to be a lot more accommodating and service minded. Our clinic isn't expecting Fusion to develop custom features for us, but even tiny changes that would make a big difference, for us and other clinics, they are unwilling to change/add. As...

    Vendor response

    Hello! Thank you for taking the time to share your review. I am truly sorry to hear that you aren¿t completely happy with Fusion and your experience with our team! We recognize that we have areas to improve on and we are working hard to get better. In fact, we've recently hired several new team members to help with that! I would love the chance to connect with you directly on the things you mentioned. If you're open to that, please feel free to send an email to kristen@fusionwebclinic.com with your contact info. Our goal is to serve you so you can serve your patients, so thanks for helping us get better at doing that!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The Perfect Web Clinic

    Reviewed 4 years ago

    Our office's experience with Fusion has been incredible for both administrative personnel and therapists. This review is from the perspective of an office manager and not that of the therapists. Fusion as a program is seamless in it's design and function. From scheduling, to billing, to note taking, Fusion has provided a simple software to manage these different tasks. The software is extremely...

    Pros

    Easy to use, modern software. Great for scheduling, billing and note taking. The authorization tracker is one of the best features and has helped a great deal in maintaining a clinic.

    Cons

    If there is something that is missing I cannot think of it. However, every part that I use I am happy with.

    Vendor response

    Sophia - Thank you so much for the positive feedback and review! We are so glad that Fusion has brought so much value to your practice. As always, we are here for you and your patients.

    Fusion FAQs and common questions

    Fusion has the following pricing plans:
    Pricing model: Subscription


    Fusion has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Fusion supports the following languages:
    English


    No, Fusion does not have an API available.


    Fusion offers the following support options:
    Email/Help Desk, Phone Support

    Related categories