Fusion Features

Fusion

EMR software for pediatric OT, PT, & SLP

4.66/5 (82 reviews)

Competitor Feature Comparison

API
Admissions Management
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Care Plan Management
Charge Capture
Charting
Claims Management
Claims Scrubbing
Client Portal
Clinical Notes
Code Processing
Coding Assistance
Compliance Tracking
Credit Card Processing
Customer Database
Customer Management
Data Import/Export
Drag & Drop
EMR/EHR
Electronic Payments
Email Invitations & Reminders
Employee Management
Exercise Library
Facility Scheduling
Faculty/Staff Management
Goal Setting / Tracking
HIPAA Compliant
Insurance Eligibility Verification
Insurance Management
Invoice History
Invoice Management
Live Chat
Medical Billing
Multi-Location
Multi-Physician
Multi-Provider Practice
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Progress Notes
Progress Tracking
Quotes/Estimates
Records Management
Recurring Appointments
Registration Management
Reminders
SMS Messaging
SOAP notes
Scheduling
Self Service Portal
Task Scheduling
Treatment Planning
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API
Admissions Management
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Care Plan Management
Charge Capture
Charting
Claims Management
Claims Scrubbing
Client Portal
Clinical Notes
Code Processing
Coding Assistance
Compliance Tracking
Credit Card Processing
Customer Database
Customer Management
Data Import/Export
Drag & Drop
EMR/EHR
Electronic Payments
Email Invitations & Reminders
Employee Management
Exercise Library
Facility Scheduling
Faculty/Staff Management
Goal Setting / Tracking
HIPAA Compliant
Insurance Eligibility Verification
Insurance Management
Invoice History
Invoice Management
Live Chat
Medical Billing
Multi-Location
Multi-Physician
Multi-Provider Practice
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Progress Notes
Progress Tracking
Quotes/Estimates
Records Management
Recurring Appointments
Registration Management
Reminders
SMS Messaging
SOAP notes
Scheduling
Self Service Portal
Task Scheduling
Treatment Planning
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API
Admissions Management
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Care Plan Management
Charge Capture
Charting
Claims Management
Claims Scrubbing
Client Portal
Clinical Notes
Code Processing
Coding Assistance
Compliance Tracking
Credit Card Processing
Customer Database
Customer Management
Data Import/Export
Drag & Drop
EMR/EHR
Electronic Payments
Email Invitations & Reminders
Employee Management
Exercise Library
Facility Scheduling
Faculty/Staff Management
Goal Setting / Tracking
HIPAA Compliant
Insurance Eligibility Verification
Insurance Management
Invoice History
Invoice Management
Live Chat
Medical Billing
Multi-Location
Multi-Physician
Multi-Provider Practice
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Progress Notes
Progress Tracking
Quotes/Estimates
Records Management
Recurring Appointments
Registration Management
Reminders
SMS Messaging
SOAP notes
Scheduling
Self Service Portal
Task Scheduling
Treatment Planning
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Fusion Feature Reviews

25 reviewers had the following to say about Fusion's features:

Diedra P.

Fusion has helped me significantly decrease the amount of time I spend dealing with billing.

2018-07-13

Document management, insurance payment/payment tracking management, scheduling management.

Pros

The ability to bill insurance, track payments by payers and clients, and create invoices based on those payments within the same program saves time and decreases errors.

Cons

Fusion will have a process, but it is not always easy to figure out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pati K.

Comprehensive EMR for pediatric therapy group

2018-09-19

The software combines electronic medical records, scheduling, billing, record tracking into one system, making us as a team more efficient and ultimately providing better care for our patients. Previously we had used other programs, but none was specific to pediatric therapy groups and none was as comprehensive as Fusion.

Pros

It was designed for use in a pediatric environment and for a multi-disciplinary team of practitioners, thus it contains everything we need for efficient record keeping and patient billing.

Cons

Simplified navigation between patient billing accounts and patient records.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan J.

User friendly but can be glitchy

2018-04-19

Since I handle billing and office management I find that the ease of use from our former EMR software (clinicsource) is significantly better and doesn't allow for claims to get “lost” or not finalized.

Pros

Billing is easy to manage and the simplicity in keeping track of denied claims is a good feature.

Cons

In the Billing section I find that the payer information for claims with primary and secondary payers will not auto populate even thought there is an option for it.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Amy D.

Fusion has made tracking and authorizations very easy

2018-07-10

time management / tracking / efficient system

Pros

I feel its user friendly once you get the hang of it - but the support people have been sooo great to work with and assist me in learning the system

Cons

there are adjustments to medicare claims that we are not able to do on fusion- If you dont set up a support call - it sometimes takes 2 days to hear back - we have opt to set up weekly support calls

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea S.

We have used this EMR for several years. It is well-designed, functional, and easy to use.

2017-05-31

Scheduling, billing, and data entry encompassed in one product

Pros

The best part for me is the billing and administrative sections which allow for easy tracking of claims as well as informative reports which would take hours to do by hand.

Cons

My least favorite part about this software is not being able to mark a patient tardy or calculate attendance by a date range rather than overall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pam M.

Updates are fantastic!

2016-11-20

What we love: fantastic customer service, Fusion team listens to users then make updates to improve, therapy staff love documentation, ease of managing claims for the billing and collections team, management staff can pull specific reports to direct goals, and so much more.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Yael S.

Fusion

2020-07-14

I like the way billing is so easy and organized.

Pros

I love the calendar feature which allows you to put in each appointment and then once you check in, the automatic note it creates to hep with billing.

Cons

There were quite a few times when there are multiple patients at a time when I didnt see that one or two students werent checked in.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathryn D.

Fusion has made so many aspects of our therapy practice faster and easier!

2015-12-15

The paitient text/email appointment reminders have been really helpful too!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Fusion Web Clinic


Wow, Kathryn. We are so proud that we have had such a big impact on your practice. I'm looking forward to sharing your feedback with the rest of the team. It is truly remarkable that you've taken the time out of your busy schedule to craft such a detailed account.

As always, we are here to serve you and your patients...

Read more
EMILY S.

This is the third EMR system I have used and by far it is superior to the others.

2018-07-11

The billing process was streamlined as well as documentation was much easier and accurate.

Pros

The ease of billing and applying payments. The reminders on the dashboard of incomplete notes or which charges have not been billed.

Cons

It would be helpful if a document could be reviewed by a peer before it is completed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Oneta S.

We have had great experiences with Fusion Web Clinic. The customer service is wonderful!

2016-01-04

Could use more helpful tips or things to make billing, insurance reminders or document reminders easier.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maddie B.

Easy to use. Helpful team if there are questions or issues. No software crashes

2017-05-03

Scheduling, messaging between team members, billing, documents, reminders, insurance authorizations, insights.

Pros

With the messaging feature, it is also easy to collaborate with your team.

Cons

While working with Fusion, I cannot think of a bad experience that I have had. Great features, no crashes and wonderful team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda S.

Easy to use. Streamlines aspects of a therapist's job.

2018-07-16

Pros

I love being able to see goal progress in charts as I complete a SOAP note.

Cons

Setting up different appointment types has to be done manually.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bridget G.

Fusion is very functional and easy to use!

2018-07-13

Pros

I like the variety of categories Fusion offers. I like the different tabs used for organization purposes.

Cons

I wish Fusion sent notifications/banners when schedule changes occurred.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Danielle S.

Efficient and easy way to document and schedule.

2018-07-18

Pros

I also like all the reminders for plan of cares/evaluations.

Cons

I don't like that it requires you to put in am and pm for the appointment times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Patricia C.

Fusion has been a godsend for our startup OT business!

2015-12-16

It is easy to use and multi-faceted, from scheduling patients, to writing patient notes, to submitting claims, to posting payments.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Fusion Web Clinic


Thank you for the encouraging feedback, Patty! Taking the time to write a second review about our software and team is going above and beyond..

As always, we are here to serve you and your patients...

Read more
Anonymous
(Health, Wellness and Fitness company, myself only employees)

Love this EMR!!

2019-01-13

Pros

You can assign different tasks to a therapist and the daily soap note reminder automatically shows up once you check a patient in. Great EMR system.

Cons

I wish it was easier to create a POC when you receive an evaluation from a different clinic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Casey J.

very user friendly. able to complete daily notes and other tasks quickly.

2018-07-17

ability to communicate with therapy team members quickly and easily with the messaging feature. ability to see my schedule easily from any location if i'm not at work.

Pros

when writing a daily note i love that there are PT activities to choose and save to make completing them quicker

Cons

when filling in data for the goals section, it doesn't carryover info from previous visits. id also like to be able to mark a goal as met and it still keep the goal there to be seen but just take it away as an option to be addressed. all we have found to do is kinda delete the goal all together and i don't really like that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim O.

The software is very easy to utilize and the staff is excellent with set up and support.

2016-01-12

Claims submission, electronic remits, scheduling, electronic faxing, secure email, patient reminders and the unlimited support has been fabulous.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Simple and straightforward.

2018-07-17

Pros

I enjoy most how easy it is to complete assessments and daily SOAP notes, the system walks you through step by step.

Cons

I also wish it was easier to view current documents for each patient then having to find them on your schedule and hitting view documents because what can happen is when you move the mouse to hit view documents and you have other patients on your schedule, it will switch over to them.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
LaRae S.

Love the schedule features!

2016-01-14

We do like the features for saving patient documents/records, helping to break our addiction to paper.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Deirdre B.

Good experience. Used to get someone on the phone with customer support, now they usually call bac

2018-07-10

No more paper trails.

Pros

I like that it alerts you when there is something wrong, so you can stay on top of billing, etc.

Cons

It doesn't let you clear out old deleted patients. I would like for that to be cleaned up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pam M.

Outstanding customer service!

2015-12-17

Cons: needs some more development on back office reports, such as, being able pull unpaid treatment codes or pulling unpaid claims into excel spreadsheets to send to payers.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Fusion Web Clinic


Thank you for the positive feedback, Pam. We are currently working on a new reporting suite that will be highly advanced and allow you to accomplish virtually anything.

As always, we are here to serve you and your patients.

Read more
Aileen T.

Very easy to use.

2018-07-17

Pros

I personally have not accessed a lot of the other features like patient goals and documents etc but from what I currently use scheduling, billing and documentation it is quick and easy for a therapist.

Cons

I am not sure if there are any cons for me for software. I know I am not utilizing this to full potential and I am not sure about the cost of the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard G.

Electronic documentation of services

2019-05-13

Pros

The software allowed for the clear organisation of schedules and makes the billing of services easier.

Cons

The software was fairly complicated to learn to use and slightly unintuitive.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Christy R.

We are so thankful for the support of the entire Fusion team.

2017-05-12

Pros

We started with a billing company to manage our claims processing, and when we were not receiving reimbursements in a timely manner we knew it was time process our claims "in house".

Cons

There is not much we don't like! The therapists wish that they could customize the SOAP Note more, but appreciate the thoroughness it requires.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more