Fusion Reviews - Pros & Cons, Ratings & more

SimplePractice

Zanda (formerly Power Diary)

PtEverywhere

Raintree Systems

TheraOffice

TheraNest

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

Fusion

Web-based

OTR/L

I also love the graphs that instantly show patient's progress. Fusion has been a great asset to my practice.

Office Manager

Great customer care and training from day one. The video tutorials are some of the best I have come across and provide great training to learn the software.

Excellent Product from all aspects - from ease of use to friendly and helpful customer service.

Occupational Therapist

I enjoy that Fusion is pediatric software. I enjoy the ability to complete all my documentation and billing in one space.

Speech-Language Pathologist CCC-SLP

Progress notes are simple with all of the data at hand. Easy to view the progress of clients for both myself as the therapist and parents/doctors.

With Fusion Web Clinic, I not only found all of these to be available, but what I didn't expect was the OUTSTANDING customer service.

Basically an awesome product, quick to respond to issues,  and very friendly.

President

It was a disaster and we only had a few claims that were effected. My feeling is Fusion is suffering from an inflated ego and or a lack of quality people.

Business owner/Speech Therapist

Any time we have a question they answer very quickly. They are extremely friendly and have excellent follow through to make sure our needs for documenting are met.

Administrator/Speech and Language Pathologist.  

This software was easy to get started on...very user friendly and great customer support.

Speech Pathologist/Owner

In all seriousness, I have not looked back since implementing Fusion for my practice needs. It is a TIMESAVER, it is efficient, it is well thought out, it is FANTASTIC.

Owner/Therapist

The program is wonderful and assists therapists in creating efficient and timely documentation. Our company has been using Fusion Web Clinic for almost 2 years now.

I highly recommend this program. They have gotten everything right from price, scheduling, documenting, report writing, personalizing,  and the sense of humor every time you log in.

I love the calendar feature which allows you to put in each appointment and then once you check in, the automatic note it creates to hep with billing.

There are some minor little glitches that bother me. I don't like that it requires you to put in am and pm for the appointment times.

Occupational Therapist/Owner

I have used other programs in the past and got no where with them.

Fusion truly is a necessary tool in our office for both administration purposes and for our therapists and it is worth every penny.

Owner

We are new to this software. Therefore, it is difficult to state.

Epic

ClinicSource

It was great! I like the way billing is so easy and organized.

Efficient but expensive.

Electronic documentation of services

Efficient and easy way to document and schedule.

Very easy to use.

Amazing and very efficient software

Easy to use. Streamlines aspects of a therapist's job. 

We've been very happy with Fusion Web Clinic. The more I use it, the better it gets! 

Document management, insurance payment/payment tracking management, scheduling management.  Fusion also has extremely good customer service, so when I do have a problem, I am able to get a solution quickly. 

Fusion has helped me significantly decrease the amount of time I spend dealing with billing.

The billing process was streamlined as well as documentation was much easier and accurate.

This is the third EMR system I have used and by far it is superior to the others.

Fusion has been easy to use as a therapist and the layout is very functional.

User friendly, pediatric sensitive, promotes efficiency in documentation

We are so thankful for the support of the entire Fusion team. 

Increased efficiency by saving me time, allowing me the ability to focus on other ends of the business requiring attention.

System that simplifies the scheduling, notes and claims process, which increases my efficiency.

Scheduling, messaging between team members, billing, documents, reminders, insurance authorizations, insights. I'm probably forgetting something because there are so many awesome features to benefit from.

Easy to use. Helpful team if there are questions or issues.  No software crashes

I'll be telling every clinician I know about fusion. This has been such a good experience for us. I went from running a small, private-pay only clinic with paper charts, to electronic documentation, scheduling, and insurance billing in a pretty short time span. Customer service is accessible and FAST! The tutorial videos are a fantastic resource, and the program itself is really use-friendly, even for someone like me who always swore she would never give up the paper schedule book. 

Old Dog/New Tricks

I recently switched to Fusion Web Clinic from another practice management software.  While the task of transitioning to a new system is never easy, the staff at Fusion has done an impressive job toward making it less daunting.  I have been highly impressed with the customer service and with the help I have received every step of the way.  Any technical issue I encountered, as I am learning to use the software, has been addressed promptly and resolved quickly.  I don't recall having an experience quite like this before.  I do not typically write reviews, but thought this was worth sharing.
I highly recommend Fusion Web Clinic.

Great customer service and very happy with the sofware

Customer service is kind and very helpful.
When using Fusion, sometimes can be confusing with billing and doing invoices. When we print out invoices for our patients, they get confused by the "total charges, total credits, and balance." Most patients think they owe the total credits. Sometimes when patients need receipts of their payment, the only thing we have is the invoice that says paid, it doesn't seem like a receipt.
Fusion makes scheduling patients very easy.
Overall Fusion Web Clinic is easy to use or is quick to learn. Could use more helpful tips or things to make billing, insurance reminders or document reminders easier.

We have had great experiences with Fusion Web Clinic. The customer service is wonderful!

I have had experience with 3 different kinds of documenting software and have looked into many others before choosing Fusion Web Clinic.  The program is wonderful and assists therapists in creating efficient and timely documentation.  Our company has been using Fusion Web Clinic for almost 2 years now.  We have 10 therapists using the program and I repeatedly hear how much they are enjoying the program.  Several of the therapists have used other programs and prefer Fusion Web Clinic above the others.  There is a learning curve (as to be expected with all programs).  When questions arise the customer service is top notch.  I rarely experience customer service as fantastic as what Fusion Web Clinic provides.  I highly recommend this program.  They have gotten everything right from price, scheduling, documenting, report writing, personalizing,  and the sense of humor every time you log in!  

Excellent Program!

Fusion has proven to be the perfect EMR and billing software for our small therapy office.
The System is easy to learn and the billing program is very efficient. There are some limitations regarding billing protocol for some payers but they are working on that. We direct bill Medicaid and Tricare and bill other payers using Fusion. This has worked very well for us. I would recommend Fusion to any private practitioner or small therapy office. It is a great value given the reasonable monthly cost. I'm sure it works well for bigger offices, I just have no experience with anything but small practices. 

Great EMR for smaller offices

Before I began using Fusion, I had an outdated billing system that was becoming too much to handle and keep up with. I researched several options for software specific to pediatric speech therapy so I could stay above water. I decided to go with Fusion for the following reasons:

1. User-friendly layout of the site
2. Ability to keep all of my patient information and billing in one place
3. Customer service is outstanding
4. Online training videos
5. Price
6. Error-free claims submission
7. Knowledgeable staff
8. Data tracking graphs
9. SOAP notes that automatically generate claims when completed
10. Documentation printouts you can give to your clients

I wouldn't be able to keep up with my growing practice without Fusion! It has absolutely changed the way I do business for the better.

Best private practice decision I have made

Pros:
Having all payers set up with ERA in Fusion makes posting payments very quick. 
Being able to submit secondary claims electronically after the ERA is posted really has increased the turn around time for secondary payments.
Being able to view claims and make any changes on the claims, before they are submitted, saves denied claims in the future. 
Cons:
No Accounts Receivable report broken down by age of accounts .
I have heard from the therapist that Fusion could use some updates when in putting documentation from evaluations.  

I have worked on many medical billing software systems and I feel Fusion is one of the easiest to learn and navigate in.   Fusion is quite capable of doing what I need it to do in order to get claims submitted promptly which allows for expedited insurance payments.  



Fusion is a very user friendly, easy to navigate, software for billing purposes.  

Hi Traci - We have updated "Insights" to include the Accounts Receivable and Aging Reports, which you will be able to customize and pin to your Insights Dashboard.

Fusion takes the stress out of insurance billing.  It is easy to use and multi-faceted, from scheduling patients, to writing patient notes, to submitting claims, to posting payments.  It is very user friendly and if there is a question, Fusion's support staff is amazing!  They are very professional and always helpful.  We are so grateful to have found Fusion when starting our business.  Insurance billing can be overwhelming to say the least, but Fusion can make the process much easier.  

Fusion has been a godsend for our startup OT business!

Thank you for the encouraging feedback, Patty! Taking the time to write a second review about our software and team is going above and beyond..

As always, we are here to serve you and your patients...

Fusion has been a great choice for our occupational therapy practice.  It makes the therapy billing process seamless from scheduling appointments, to documentation, to billing, to invoicing.  The support staff is outstanding!  They are very professional and friendly and are there to answer any questions we may have no matter how small.  The only aspect I would change with Fusion is that there would be a user manual to help with learning the ins and outs of the program when getting started.  The videos are helpful but a manual would provide a quick reference when questions arise as they always do when learning a new program.  Overall, we are more than pleased with Fusion and would highly recommend it to anyone looking for a therapy billing software.

Fusion is a Great Choice!

Patty, 

First of all, thank you for the wonderful review! We appreciate your business very much. 

We also wanted to let you know that we have recently hired a new employee in the support area. She is focused on creating more documentation and videos, and the overall improvement of customer education. We've passed along your comments to her and hope you will see positive changes in this area very quickly. 

As always, don't hesitate to reach out to us if we can help you with any troubleshooting!

As a physical therapist I have used several electronic documentation systems and Fusion is by far the easiest to use.  It is web based which is nice being able to access it without downloading special programs.  The goals are tracked and graphed making progress easier to document.  The system is occasionally glitchy and freezes on one graph while reviewing goals.  This is easily corrected by refreshing the page.  Fusion reminds you of up coming progress notes and re-assessments as well as an up to date to do list of any unfinished documentation.   Reports are easily generated with the ability to customize what is reported (i.e. musculoskeletal, developmental, or neurological eval templates and subsections of the reports).  There are some gaps in the evaluation templates as far as orthopedic special tests not being listed but new features are being added.  The customer service personnel are quick to respond to emails and bug reports.  Fusion handles it all from scheduling to documenting to billing  and I highly recommend it for individuals working in the pediatric setting.  

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