Fusion Reviews

ability to complete daily notes quickly. ability to communicate with therapy team members quickly and easily with the messaging feature. ability to see my schedule easily from any location if i'm not at work.

The billing process was streamlined as well as documentation was much easier and accurate.

The implementation team was wonderful and helped us daily with anything we needed. I can't say enough about the support team in general. Someone always anwers the phone ready to help! The scheduler is simple with tons of customization features and easy to change options like "drag and drop". The billing portion of the program is pretty user friendly and straightforward as well. We LOVE that everything...

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The layout and ease of use.

time management / tracking / efficient system

Increased efficiency by saving me time, allowing me the ability to focus on other ends of the business requiring attention.

Pros: Having all payers set up with ERA in Fusion makes posting payments very quick. Being able to submit secondary claims electronically after the ERA is posted really has increased the turn around time for secondary payments. Being able to view claims and make any changes on the claims, before they are submitted, saves denied claims in the future. Cons: No Accounts Receivable report broken...

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We researched for a long time to find a new EMR to meet both administrative and clinical staff needs. Fusion Web does just that. Pros: very intuitive, easy to use, automatic posting of payments from EOB's, great documentation, tracks PA's, fast billing/collection turn around, fantastic customer service, willing to assist you in all of your needs, quick phrases to ad to documentation, can print or email documents such as patient billing statements. Cons: needs some more development on back office reports, such as, being able pull unpaid treatment codes or pulling unpaid claims into excel spreadsheets to send to payers.

I'm not fond of the scheduler. I need to see how the PM component works before I give a 5 star

Customer service is kind and very helpful. When using Fusion, sometimes can be confusing with billing and doing invoices. When we print out invoices for our patients, they get confused by the "total charges, total credits, and balance." Most patients think they owe the total credits. Sometimes when patients need receipts of their payment, the only thing we have is the invoice that says paid, it doesn't seem like a receipt. Fusion makes scheduling patients very easy. Overall Fusion Web Clinic is easy to use or is quick to learn. Could use more helpful tips or things to make billing, insurance reminders or document reminders easier.

We have used fusion for a little over a year. The documentation system is extremely user friendly and customizable. The scheduling is also easy to use for our small clinic. We schedule for up to 5 therapists (so far- we are growing!) We have struggled a bit with billing, but that is more user error than the fusion system itself. It is constantly growing and changing and adding features to accommodate the ever-changing medical billing world. Customer support is unparalleled. I have never received kind, patient, thorough and exceptional customer service like this in any company. Ever. Emily is our support specialist. We adore her!

Fusion has proven to be the perfect EMR and billing software for our small therapy office. The System is easy to learn and the billing program is very efficient. There are some limitations regarding billing protocol for some payers but they are working on that. We direct bill Medicaid and Tricare and bill other payers using Fusion. This has worked very well for us. I would recommend Fusion to any private practitioner or small therapy office. It is a great value given the reasonable monthly cost. I'm sure it works well for bigger offices, I just have no experience with anything but small practices.

Due to the unique scope of services we provide ranging from birth to three to Medicare clients, we are finding some limitations with the software, however we were anticipating most of these. The majority of our out-patient pediatric services are fully supported by Fusion. There are tutorial supports to aid in the transition, timely response to both e-mail and phone calls and the people are friendly, never judgmental and incredibly patient. We researched several software programs in our quest to find the best match for our needs and Fusion rose to the top with each encounter.

Fusion has significantly decreased the amount of time I spend doing paperwork! The short-cuts, preset evaluations and lists, and flow of information is wonderful and makes things so much easier and simpler. I also greatly appreciate the To-Do Lists and Reminders because it allows me to always know what paperwork I still need to complete. If I ever do have a problem with Fusion, the customer service team is extremely quick to respond and help. I am so thankful we implemented Fusion for our electronic documentation system!

We have used Fusion Web Clinic for the past 14 months. Recent updates to back office reporting and PA tracking jumps this EMR to 5+ ! What we love: fantastic customer service, Fusion team listens to users then make updates to improve, therapy staff love documentation, ease of managing claims for the billing and collections team, management staff can pull specific reports to direct goals, and so much more. Highly recommend this pediatric EMR!

Fusion makes my job very easy. The software has an ease of use that empowers the user. Our practice has never had a problem or experienced downtime and customer service could not be better. I highly recommend Fusion to colleagues that are considering a switch of providers or going electronic. You will not be disappointed.

Good