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Pomelo Health

A fresh approach to patient engagement.

Table of Contents

Is this product right for your business?

Find out with a

Pomelo Health - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Pomelo Health overview

What is Pomelo Health?

Pomelo by TELUS Health helps clinics streamline scheduling, intake and patient communications with EMR-connected digital tools. Patients can book, reschedule or confirm appointments online and receive automated SMS, voice or email reminders to reduce no‑shows. Before visits, clinics can send instructions and eForms that patients complete in advance, with details syncing back to the EMR to simplify intake and triage. Teams can communicate with patients via private, encrypted two‑way messaging, share files (e.g., results), and manage conversations with permissions and shared inboxes. Pomelo also supports mobile self check‑in (including QR code/parking-lot check‑in) and targeted mass communications with engagement analytics. Flexible modules let you start with reminders and messaging and add features as your practice needs grow.

Key benefits of using Pomelo Health

- Deliver a great patient experience before, during, and after the visit with key patient engagement tools such as online booking, appointment reminders, telemedicine, secure messaging, and more.

- Save over 120 hours of staff time per employee per month by allowing your patients to book online
Increase your practice efficiency and reduce admin hassle by allowing your patients to self-check-in using their mobile devices.

- Share sensitive documents like test results or treatment plans and allow patients to send you attachments like forms using our secure messaging platform.

- Digitize patient forms that will automatically populate the patient's chart and update the patient information in your practice EMR.

- Decrease your practice no-show rate by up to 85% by sending automated reminders by SMS, email, or voice message.

Starting price

Alternatives

with better value for money

Pomelo Health’s user interface

Ease of use rating:

4.2

(41)

Pomelo Health pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(23)

5(17)

What do users say about Pomelo Health?

Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders.

Select to learn more

Who uses Pomelo Health?

Based on 41 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Medical Practice

Health, Wellness and Fitness

Hospital & Health Care

Nonprofit Organization Management

Use cases

- Not enough reviews

Pomelo Health's key features

Most critical features, based on insights from Pomelo Health users:

Scheduling

5.0

(1)

SMS messaging

5.0

(1)

Patient scheduling

5.0

(1)

Patient intake

5.0

(1)

Multi-Location

5.0

(1)

Mobile alerts

5.0

(1)

All Pomelo Health features

Features rating:

3.9

(41)

Document management

5.0

(1)

Real-Time data

(0)

Real-time alerts

(0)

Queue management

(0)

Prioritization

(0)

Prescription renewal

(0)

Practice management

(0)

Physician scheduling

(0)

Physician management

(0)

Patient records management

(0)

Patient questionnaires

(0)

Patient portal

(0)

Patient monitoring

(0)

Patient Flow Management

(0)

Patient engagement

(0)

Patient education

(0)

Patient communications

(0)

Onsite registration

(0)

Online scheduling

(0)

Online registration

(0)

Online forms

(0)

Online booking

1.0

(1)

One-to-One messaging

(0)

On call scheduling

(0)

No-Show tracking

(0)

Multiple appointment types

(0)

Multi-Provider practice

(0)

Multi-Physician

(0)

Multi-Language

(0)

Multi-Channel communication

(0)

Workflow management

(0)

Website integration

(0)

Waitlist status tracking

(0)

Waiting time tracking

(0)

Wait list management

(0)

Virtual waiting room

(0)

Virtual meetings

(0)

Video consultations

(0)

Video conferencing

(0)

Two-Way audio & video

(0)

Third-Party integrations

(0)

Telemedicine

(0)

Task scheduling

(0)

Task management

(0)

SMS reminders

(0)

Self service portal

(0)

Self check-in/check-out

(0)

Secure messaging

(0)

Secure data storage

(0)

Scheduled messaging

(0)

Rescheduling

(0)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Reminders

(0)

Registration management

(0)

Recurring appointments

(0)

Real-Time updates

(0)

Real-Time reporting

(0)

Real-Time notifications

(0)

Real-Time monitoring

(0)

Mobile access

(0)

Customer experience management

(0)

Customer database

(0)

Contact database

(0)

Confirmations/Reminders

1.0

(1)

Configurable Alerts

(0)

Communication management

(0)

Client portal

(0)

Chat/Messaging

(0)

Care summaries

(0)

Care plan management

(0)

Cancellation management

(0)

Campaign management

(0)

Call reminders

(0)

Calendar/Reminder system

(0)

Calendar sync

(0)

Calendar management

(0)

Broadcast messaging

(0)

Booking management

(0)

Billing & invoicing

(0)

Availability management

(0)

Automated scheduling

(0)

Approval process control

(0)

Appointment scheduling

(0)

Appointment management

(0)

Alerts/Notifications

(0)

Admissions management

(0)

Activity tracking

(0)

Activity dashboard

(0)

Access controls/permissions

(0)

Messaging

(0)

Message personalization

(0)

Mass notifications

(0)

Live chat

(0)

Lab results

(0)

Intake management

(0)

Health record access

(0)

Group scheduling

1.0

(1)

Group registration

(0)

Group messaging

(0)

Forms management

(0)

For medical purposes

(0)

File sharing

(0)

Faculty/Staff management

(0)

EMR/EHR

(0)

Email reminders

(0)

Email marketing

(0)

Email management

(0)

Email alerts

(0)

EHR-Agnostic

(0)

EDI

(0)

E-Prescribing

(0)

Document storage

(0)

Data storage management

(0)

Data import/export

(0)

Customizable templates

(0)

Customizable reports

(0)

Customizable forms

(0)

Customizable branding

(0)

Pomelo Health alternatives

Pomelo Health

4.2

(41)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

3.9

Value for Money

3.9

Customer Support

4.3

ClinicSense

4.8

(644)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Acuity Scheduling

4.8

(5.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

GoReminders

4.8

(255)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Pomelo Health pricing

Value for money rating:

3.9

(41)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Pomelo Health price and value

Value for money rating:

3.9

(41)

To see what individual users think of Pomelo Health's price and value, check out the review snippets below.

“It have been a great partnership and the Pomelo team has been very supportive and responsive.”

Ruben R.

Director RCC, LTC &

“Great reminder system with multiple options to ensure patients show up for their appointment. Great system for the value, and very friendly company.”

Michael B.

Doctor