Pomelo Health Pricing Plan & Cost Guide

Pomelo Health

A fresh approach to patient engagement.

4.26/5 (39 reviews)

Pomelo Health Pricing

Pricing model: Subscription

Free Trial: Available

Contact Pomelo Health for pricing details.

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Pomelo Health Pricing Reviews

Pros

  • It have been a great partnership and the Pomelo team has been very supportive and responsive.Ruben R.Read the full review
  • My experience has been good. My contact has been extremely helpful dealing with all my questions.Maryanne S.Read the full review
  • This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients.Teena G.Read the full review

Cons

  • When someone cancels appointment, it deletes from EMR software. Would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up.Dhiraj D.Read the full review
  • Terrible support, they responded by deleting my account and data. I responded and they have not replied.john g.Read the full review
  • Set up was confusing and not able to make changes based on what we require.Christine R.Read the full review
92%
recommended this to a friend or a colleague

3 reviewers had the following to say about Pomelo Health's pricing:

Gajan K.

Appointment reminder and online booking system

Used daily for less than 6 months
Reviewed 2019-11-27
Review Source: Capterra

satisfactory

Pros
customizable (basic) ease of use versatility low error rate

Cons
limited customization (basic) eg does not allow patient specific limitation of online bookings and does not allow limiting the number of bookings a patient can make per week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Georgianna S.

Appointment Reminders are great, but kiosk self check-in too expensive.

Used daily for 1-2 years
Reviewed 2019-11-27
Review Source: Capterra

The set up was fairly labour intensive and as it turned out we couldn't use the online booking because of our vendors, but we do very much like the appointment reminders. They work beautifully in the background.

Pros
Once set up, the SMS reminders don't require any action on our part and have been very reliable. We like the fact that patients can confirm or cancel their appointments by text.

Cons
The kiosk for check in was far too expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Michael B.

Decreased no show rates by over 50%

Used daily for less than 6 months
Reviewed 2019-11-25
Review Source: Capterra

Great reminder software and have recommeneded it to many colleagues so far.

Pros
Great reminder system with multiple options to ensure patients show up for their appointment. Great system for the value, and very friendly company.

Cons
Would be nice to have more features such as texting/emailing with only first names, not patient full names for confidentality reasons. Would also be very useful to be able to block patients from booking online from withing the EMR/PSS (ie by putting patient status as 'inactive' from their demographics profile

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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