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Updox
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based HIPAA compliant telemedicine solution
Table of Contents
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Updox - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
Updox overview
What is Updox?
Updox is a cloud-based HIPAA compliant telemedicine solution that enables healthcare providers, pharmacists, and long-term care facilities to streamline operations related to patient engagement, communications, team collaboration, document management, and more. Professionals can utilize the platform to schedule appointments or recurring reminders, process online payments, and collect various forms.
Updox allows organizations to communicate with patients and team members via SMS or video chat as well as attach media, forms, or documents according to individual requirements. Users can collaborate with remote team members, maintain a staff and patient directory, and communicate with colleagues via personal or public conversation rooms. Plus, professionals can utilize the broadcasting functionality to send targeted messages to specific patients and remind them about upcoming physical examinations, checkups, immunizations, and more.
Updox comes with an application programming interface (API), which helps organizations integrate the solution with several third-party electronic health record (EHR) systems. The electronic fax system helps users send, receive, and store documents, define access permissions, and assign tasks among team members.
Starting price
Alternatives
with better value for money
Pros & Cons
Accessibility
Simplicity
Connectivity
Transmission
Assistance
Stability
Updox’s user interface
Updox pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.2
Customer support
3.8
Reviews sentiment
What do users say about Updox?
Users report Updox streamlines faxing, patient communication, and appointment reminders, helping them save time and reduce paperwork. They find it integrates well with many EHR systems and appreciate its HIPAA compliance, ease of use, and telehealth capabilities, especially during the COVID-19 pandemic. They value customizable reminders and messaging features for efficient workflow. Some mention the setup is simple and the platform is user-friendly for staff and patients.
They say the product is expensive, with frequent price increases and occasional outages. They note inconsistent customer support, reporting delays and poor responsiveness. Some encounter bugs, integration challenges, and limitations with messaging and patient forms.
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Who uses Updox?
Based on 117 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Updox's key features
Most critical features, based on insights from Updox users:
All Updox features
Features rating:
Updox alternatives
Updox
Starting from
No pricing info
Pabau
Starting from
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Per month
CarePaths EHR
Starting from
10
Per month
Jane
Starting from
54
Per month
Updox integrations (4)
Top integrations
Updox support options
Typical customers
Platforms supported
Support options
Training options
Updox FAQs
Updox has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
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Q. What languages does Updox support?
Updox supports the following languages:
English
Q. Does Updox support mobile devices?
Updox supports the following devices:
Android, iPad, iPhone
Q. Does Updox offer an API?
Yes, Updox has an API available for use.
Q. What level of support does Updox offer?
Updox offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat
