WELL Pricing, Features, Reviews & Comparison of Alternatives

WELL

Unified patient communication platform for health systems

4.88/5 (25 reviews)

WELL overview

What is WELL?

WELL was built exclusively for health systems and large hospitals. From simple appointment reminders to advanced automations, the WELL platform integrates seamlessly with your EMR and maximizes the impact of any vendor messaging your patients. WELL delivers proven ROI: -Decrease no-shows to increase revenue -Lower wait times -Optimize staff efficiency Staff and customers love the intuitive interface, and healthcare managers love the increases in efficiency and patient satisfaction.
wellapp.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
WELL screenshot: The solution enables users to access settings, analytics, campaigns, automation, and more on a unified platformText Your Patients with WELLWELL screenshot: Quick responses can be sent to the patients regarding appointments, location, directions, and moreWELL screenshot: Staff can interact with patients via an integrated live chat portal

WELL reviews

Excellent
22

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.8
  4.8
Jon Amburn

Excellent tool

Used weekly for 2+ years
Reviewed 2019-12-04
Review Source: Capterra

We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software.

Pros
This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it!

Cons
When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joe Adams

Great Communications Tool/Great Support

Used daily for less than 6 months
Reviewed 2019-11-06
Review Source: Capterra

So far I am excited about the new capabilities and opportunities we have with WELL. Working with the WELL staff from implementation to support has been great experience. The implementation team has been honest about what can and cannot be done. The team is willing to listen to new ideas and submit enhancement request to their R&D department. It's a partnership; WELL is working with us to maximize the communication opportunities with our members/patients.

Pros
WELL's user interface or desktop is very user friendly. The many tools such as Quick Responses, Smart phrases and Attach File make communicating with patients easy. The administration of the application is very straight forward with many helpful documents on the support site to walk you through creating a user to adding automations.

Cons
Not having the ability to set an alarm for channels/text messages that have not been answered in specified time period is an enhancement we would like to see in the application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ben lish

WELL app for physicians

Used daily for 6-12 months
Reviewed 2019-12-10
Review Source: Capterra

any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant.

Pros
it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call.

Cons
the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DENISE MENDOZA

Very handy

Used daily for less than 6 months
Reviewed 2019-12-10
Review Source: Capterra

that the patients are confirmed three days in advance

Pros
I like that we can send messages directly to patients

Cons
I did not find any negative or bad things about the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Maggie Duran

WELL Review

Used daily for 2+ years
Reviewed 2019-11-18
Review Source: Capterra

We have been with WELL for sometime now. Recently there have been upgrades in customer service and analytic reporting. This has reinforced our relationship with WELL.

Pros
1. The best part of this software the response we receive from patients. It is so easy for patients to use. The ease of use promotes patient response and also staff use. 2. It allows us to use survey numbers and comments to know where training is needed in areas of concern. 3. Another benefit of WELL is that providers see what patients really think after their visits when feedback is received. Sometimes patients are embarrassed to say how they really feel but they sure let it out in a text message. It sort of opens everyone's eyes to customer service and

Cons
Would like it if a program could be added for patients to self schedule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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WELL pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact WELL for pricing details.

WELL features

Appointment Management
Automated Scheduling
Automatic Notifications
Calendar Management
Compliance Management
HIPAA Compliance
Reminders

Activity Dashboard (142 other apps)
Billing & Invoicing (165 other apps)
Charting (121 other apps)
Claims Management (121 other apps)
Client Portal (109 other apps)
Customizable Reporting (110 other apps)
Customizable Templates (89 other apps)
Document Management (93 other apps)
Document Storage (88 other apps)
Records Management (155 other apps)
Reporting & Statistics (132 other apps)
Self Service Portal (92 other apps)
Workflow Management (119 other apps)

Videos and tutorials

Additional information for WELL

Key features of WELL

  • Appointment Scheduling
  • Care Planning
  • Collaboration
  • Patient Communication
  • Patient Education
  • Self Management
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Benefits

Increase Patient Satisfaction by meeting patient communication preferences
Decrease no-shows by optimizing your appointment reminders
Integrate with best-of-breed vendors for PSAT, billing, and transportation
Unify all of provider communications across the patient journey
Scale call center operations with a perfect blend of automations and manual messaging