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HotelKey

Property management software for the hospitality industry

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HotelKey Pricing, Features, Reviews and Alternatives

HotelKey product overview

Price starts from

3

Per Feature

What is HotelKey?

HotelKey is a property management software that helps small to large businesses in the hospitality industry manage room bookings, payment processing, maintenance tasks, events, and inventory on a centralized platform. The front desk functionality allows staff members to track room availability, scan customer IDs, handle check-ins, and capture guests’ digital signatures.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk

Training options

Webinars
In Person
Documentation
Live Online
Videos

HotelKey pricing information

Value for money

4.7

/5

60

Starting from

3

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HotelKey features

Functionality

4.6

/5

60

Total features

36

2 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Reporting & Statistics
Activity Dashboard
Third Party Integrations
Calendar Management
Electronic Payments

Functionality contenders

HotelKey users reviews

Overall Rating

4.7

/5

60

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.07/10
Rating distribution

5

4

3

2

1

47

10

2

0

1

Pros
The customer support team are there 24/7. Customer care very important and they are very good at it.

RP

Rakesh P.

I have been using HotelKey PMS for over 2 years now and I can't tell you how happy I am. The system is super easy to learn and use.

DP

Dan P.

Robust, user friendly everything on your finger tip software is so simple. Touchscreen app working on Apple devices is simply amazing and fast.

RM

Rocky M.

Cons
Worst decision to buy this app. Credit card machines Loses connectivity every other day and it takes them 48 hours to fix it.
AvatarImg

Daivik S.

Ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app.

VP

Veeral P.

It has became a little complicated for no reason.

GU

Gary U.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic

Reviewed 2 months ago

Overall I think it’s a best system.

Pros

Fantastic System it’s small and compact iPad system which I like most the people at Hotel key are the best they help and take care of any problems very gracefully. They are well knowledgeable people on this system. I would definitely use their system on my other property as well.

Cons

I wish they would have more feature like pre-authorization on the credit card for incidental charges they may have but I don’t know on the Motel 6 thing they might not. And couple other features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes life easier

Reviewed 2 years ago

The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you.

Pros

I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help.

Cons

I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Hotelkey

Reviewed 2 months ago

There is support but they are not always able to help such as the tax exempts. They have to escalate isssues if they can't help which sometimes takes a couple of days for them to get back to you.

Pros

The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations.

Cons

It saves everything instantly so if you make a mistake it shows. When there is updates, nothing is sent to us to explain the updates. There is a lot of functions that it doesn't let you do. ex: it won't let you make any changes for groups such as date change, rate change. Unable to remove or add taxes back on if guest has already checked out. Can not add any additional information to a reservation once checked out such as email address.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best software for the industry

Reviewed 4 months ago

Excellent so far. Have seen other operating software, but HotelKey has that upset edge and still can be an undisputed leader even when others have already started implementing similar features. The strength of HotelKey is the grass root understanding of business needs of end user; and it’s been solidify by the excellent TEAM. Just love it .

Pros

Ease of operation and user friendliness. Not to mention the critical backend support team; very knowledgeable and helpful.

Cons

With latest update, it’s kind of taking away the simple handling it had. It has became a little complicated for no reason. Hope it won’t kill its USP and essence to be the most sought after front desk system in the industry

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Easy, Good software, some scopes of improvement

Reviewed a month ago

Overall OK

Pros

Simple easy to understand software. Most part customer friendly.

Cons

Too many clicks for every tasks. I feel we need a third number of clicks if we really decide to improve on this. Group bookings are complicated.

HotelKey FAQs and common questions

Q. What type of pricing plans does HotelKey offer?

HotelKey has the following pricing plans:
Starting from: $3.00
Free Trial: Available


Q. Who are the typical users of HotelKey?

HotelKey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does HotelKey support?

HotelKey supports the following languages:
English


Q. Does HotelKey support mobile devices?

HotelKey supports the following devices:
Android, iPad, iPhone


Q. Does HotelKey offer an API?

No, HotelKey does not have an API available.


Q. What other apps does HotelKey integrate with?

HotelKey integrates with the following applications:
QuickBooks Online Advanced, FreshBooks, Stripe, Channels, Xero


Q. What level of support does HotelKey offer?

HotelKey offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk

Common HotelKey comparisons

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