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HotelKey Pricing, Features, Reviews and Alternatives
HotelKey product overview
What is HotelKey?
HotelKey is a property management software that helps small to large businesses in the hospitality industry manage room bookings, payment processing, maintenance tasks, events, and inventory on a centralized platform. The front desk functionality allows staff members to track room availability, scan customer IDs, handle check-ins, and capture guests’ digital signatures.
Typical customers
Platforms supported
Support options
Training options
HotelKey pricing information
HotelKey features
HotelKey users reviews
Overall Rating
4.7
/5
60
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.07/10
5
4
3
2
1
47
10
2
0
1
RP
Rakesh P.
DP
Dan P.
RM
Rocky M.
Daivik S.
VP
Veeral P.
GU
Gary U.
Mike P.
Hospitality, 1-10 employees
Used daily for 2+ years
Review source
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Overall I think it’s a best system.
Fantastic System it’s small and compact iPad system which I like most the people at Hotel key are the best they help and take care of any problems very gracefully. They are well knowledgeable people on this system. I would definitely use their system on my other property as well.
I wish they would have more feature like pre-authorization on the credit card for incidental charges they may have but I don’t know on the Motel 6 thing they might not. And couple other features.
Veeral P.
Hospitality, 1-10 employees
Used daily for 6-12 months
Review source
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The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you.
I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help.
I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed.
shelly H.
Hospitality, 11-50 employees
Used daily for 2+ years
Review source
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There is support but they are not always able to help such as the tax exempts. They have to escalate isssues if they can't help which sometimes takes a couple of days for them to get back to you.
The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations.
It saves everything instantly so if you make a mistake it shows. When there is updates, nothing is sent to us to explain the updates. There is a lot of functions that it doesn't let you do. ex: it won't let you make any changes for groups such as date change, rate change. Unable to remove or add taxes back on if guest has already checked out. Can not add any additional information to a reservation once checked out such as email address.
Gary U.
Hospitality, 1-10 employees
Used daily for 2+ years
Review source
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Excellent so far. Have seen other operating software, but HotelKey has that upset edge and still can be an undisputed leader even when others have already started implementing similar features. The strength of HotelKey is the grass root understanding of business needs of end user; and it’s been solidify by the excellent TEAM. Just love it .
Ease of operation and user friendliness. Not to mention the critical backend support team; very knowledgeable and helpful.
With latest update, it’s kind of taking away the simple handling it had. It has became a little complicated for no reason. Hope it won’t kill its USP and essence to be the most sought after front desk system in the industry
Jay J.
Hospitality, 1-10 employees
Used daily for 2+ years
Review source
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Overall OK
Simple easy to understand software. Most part customer friendly.
Too many clicks for every tasks. I feel we need a third number of clicks if we really decide to improve on this. Group bookings are complicated.
HotelKey FAQs and common questions
Q. What type of pricing plans does HotelKey offer?
HotelKey has the following pricing plans:
Starting from: $3.00
Free Trial: Available
Q. Who are the typical users of HotelKey?
HotelKey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does HotelKey support?
HotelKey supports the following languages:
English
Q. Does HotelKey support mobile devices?
HotelKey supports the following devices:
Android, iPad, iPhone
Q. Does HotelKey offer an API?
No, HotelKey does not have an API available.
Q. What other apps does HotelKey integrate with?
HotelKey integrates with the following applications:
QuickBooks Online Advanced, FreshBooks, Stripe, Channels, Xero
Q. What level of support does HotelKey offer?
HotelKey offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk
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