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HotelKey Logo

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Property management software for the hospitality industry

(3)

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HotelKey Pricing, Features, Reviews and Alternatives

HotelKey FAQs

Q. What type of pricing plans does HotelKey offer?

HotelKey has the following pricing plans:
Starting from: $4.00

These products have better value for money


Q. Who are the typical users of HotelKey?

HotelKey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does HotelKey support?

HotelKey supports the following languages:
English


Q. Does HotelKey support mobile devices?

HotelKey supports the following devices:
Android, iPad, iPhone


Q. Does HotelKey offer an API?

No, HotelKey does not have an API available.


Q. What other apps does HotelKey integrate with?

HotelKey integrates with the following applications:
QuickBooks Online Advanced, FreshBooks, Stripe, Channels, Xero


Q. What level of support does HotelKey offer?

HotelKey offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk

HotelKey product overview

Price starts from

4

Per Feature

What is HotelKey?

HotelKey is a property management software that helps small to large businesses in the hospitality industry manage room bookings, payment processing, maintenance tasks, events, and inventory on a centralized platform. The front desk functionality allows staff members to track room availability, scan customer IDs, handle check-ins, and capture guests’ digital signatures.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk

Training options

Webinars
In Person
Documentation
Live Online
Videos

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Starting from

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Pricing range

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Why am I seeing this?

HotelKey pricing information

Value for money

4.7

/5

72

Starting from

4

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HotelKey features

Functionality

4.5

/5

72

Total features

34

3 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Third-Party Integrations
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Calendar Management

Functionality contenders

HotelKey users reviews

Overall Rating

4.7

/5

72

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

56

11

4

0

1

Pros
The customer support team are there 24/7. Customer care very important and they are very good at it.
I have been using HotelKey PMS for over 2 years now and I can't tell you how happy I am. The system is super easy to learn and use.
Robust, user friendly everything on your finger tip software is so simple. Touchscreen app working on Apple devices is simply amazing and fast.
Cons
Worst decision to buy this app. Credit card machines Loses connectivity every other day and it takes them 48 hours to fix it.
Ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app.
It has became a little complicated for no reason.

Overall rating contenders

VP
AvatarImg

Veeral P.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Makes life easier

Reviewed 4 years ago

The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you.

Pros

I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help.

Cons

I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed.

AP
AvatarImg

Ankit P.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and User Friendly Software

Reviewed 4 years ago

Overall experience with HOTELKEY is like a family. When you call customer service or reach out to them they know you as with a name first and then HOTEL CODE. Whereas I have used Choice Advantage software and other softwares and they only recognize you with number or hotel code. HOTELKEY knows you by name and that’s the biggest part of customer service as able to recognize the people with real name and not number . Obviously the 24-7 customer service is excellent. Once you experience this software you will find other softwares as more disorganized and abundant with steps to guidelines and features.

Pros

The best part about this software is the End User interface. It is so easy to use and the software itself guides to step by step whenever you check in a guest. Also, I have admin access of it and it is also user friendly and easy to change rates and make changes remotely if not at property. They provide 24-7 customer service if you want to reach them. The best part of this software is that you can access via MOBILE APP.

Cons

There is always room for improvement if they allow full capabilities on the MOBILE APP. Also, the feature where customer can check in without the Live front Desk.

sH
AvatarImg

shelly H.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Hotelkey

Reviewed 2 years ago

There is support but they are not always able to help such as the tax exempts. They have to escalate isssues if they can't help which sometimes takes a couple of days for them to get back to you.

Pros

The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations.

Cons

It saves everything instantly so if you make a mistake it shows. When there is updates, nothing is sent to us to explain the updates. There is a lot of functions that it doesn't let you do. ex: it won't let you make any changes for groups such as date change, rate change. Unable to remove or add taxes back on if guest has already checked out. Can not add any additional information to a reservation once checked out such as email address.

BG
AvatarImg

Baris G.

Hospitality, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Can manage all bookings from one place thanks to HotelKey is directly connected to OTAs

Reviewed 4 years ago

HotelKey PMS is great for multiple booking channel management at one place and it has been so easy to train our staff about its usage.

Pros

HotelKey PMS is by far with the best user interface among the PMS alternatives I have used so far. Its user friendly and full of explanations interface enabled us to spend less time to train our related staff to use the program and our staff uses the program without any mistake now.

Cons

Hotelkey is overall great platform, I have no objections to claim about Hotelkey.

AP
AvatarImg

Amit P.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple to the core

Reviewed 4 years ago

Very positive, being able to be paperless is also very handy

Pros

Very ideal for a limited service/budget property, ipad made training very easy. Corresponding accounting reports for more than acceptable. Support staff is very engaging and can assist my staff with questions as needed.

Cons

There could be some more dynamic reports, such as daily report that can be run in excel showing rooms sold, revenue and occ.

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