Inngenius PMS Pricing, Features, Reviews & Alternatives

Inngenius PMS

Hospitality property and operations management solution

4.85/5 (34 reviews)

Inngenius PMS overview

What is Inngenius PMS?

InnGenius PMS is a property management solution designed to help hospitality businesses manage operations, occupancy, reservations, guest check-in/out, communication, billing, payments, and more. The solution comes with an interactive dashboard, which allows administrators to view housekeeping statuses, search a guest database, and modify booking rates.

InnGenius PMS includes a front desk management module, which enables managers to handle inventory allocation, room allotment, customer correspondence, and waiting lists. The solution offers numerous features such as automated communication, multiple pricing plans, tax management, an integrated calendar, role-based permissions, audit trail, and more. The built-in housekeeping manager lets maids and support staff create and maintain work orders, update housekeeping statuses, and track tasks. The internal chat functionality allows users to share jobs, guest information, and more with departments across the enterprise.

The InnGenius PMS POS (point of sale) module enables organizations to process bills, accept payments, add taxes, and post charges to customer accounts. Plus, the system supports integration with various payment gateways and booking engines.
www.inngeniuspms.com

Pricing

Starting from
$59.90/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Inngenius PMS screenshot: InnGenius PMS room managementWelcome To INNGENIUS your Property Management SoftwareInngenius PMS screenshot: InnGenius PMS room bookingInngenius PMS screenshot: InnGenius PMS built-in calendarInngenius PMS screenshot: InnGenius PMS reservation management
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Inngenius PMS user reviews

Value for money
Features
Ease of use
Customer support
  5.0
  4.7
  4.9
  5.0
Holly J.

Awesome software for small property!

Used daily for 2+ years
Reviewed 2019-01-24
Review Source: Capterra

We "inherited" Inngenius when we purchased two years ago. With a new business and new software, we had a lot of questions and they were incredibly helpful. Thorough as well as timely. We really appreciate the assistance we received.

Pros
The software is easy to use and the customer service is stellar. For a company our size, and for the price, we have found Inngenius to be a great value.

Cons
There are some features on a few of the reports and guest look-up that I wish were set up a little different. Being able to sort by, or look up by certain fields would be nice (without having to download to excel). But, honestly, this is not a major issue.

Response from Inngenius


Thank you Holly! You can actually do a guest look up by using the reservation list on the left hand side, hit "clear all filters" and search in the box by first or last name. It will pull up all the records with out having to download anything :) Anytime you have questions feel free to email me and I will answer them right back

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nancy S.

Great Hotel Booking And Channel Manager Software

Used daily for 1-2 years
Reviewed 2019-01-12
Review Source: Capterra

This is definitely a program you will enjoy using and want to recommend to others.

Pros
I had been with another booking software but even after working with them for over a year, I was still having difficulty understanding how to use their program. Well I started looking around and found Inngenius. They gave a trial period and I found that even within the trial period I was able to use AND understand how to use their system. It is that easy to use. The personal customer care was incredible and very responsive. They go out of their way to make sure your issues are attended to. They also continue to add features to the software like an affiliate program, coupon codes and pre-authorization of credit cards which has been incredibly helpful. Another great feature is the ability to add several POS operations. Such as a gift shop and a lunch counter which can then be added to your guests bill or paid at the location separately. You will definitely be a happy camper with this product.

Cons
There is one more feature I would really appreciate and that is an integration with third party auto-responders like GetResponse, MailChimp and Constant Contact. They do have a limited email capacity installed with their product so you can give your guests arrival information, etc. But it is not conducive to long term contact with your guests.

Response from Inngenius


Hi Nancy, thanks for the great review :D
We do have automatic emails and several email rules that can be established like automatic birthday wishes and confirmation, check in, check out, etc.. We also have a customer list that can easily be imported to mailchimp, etc, I will get in touch with you so I can help you set up these things. We also have smtp settings you can set up in the system if this hasnt been done yet. Talk to you soon :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Merlyn O.

Since August 2014

Used daily for 2+ years
Reviewed 2019-01-12
Review Source: Capterra

I looked all over internet for a PMS that fits my small lodge and Inngenius was perfect for us, I tried others before and I was never happy, once I start using Inngenius I liked and been using it ever since.

Pros
Very easy to used, good technical support.

Cons
I would like that before any update, send a video of the changes.

Response from Inngenius


Thank you Merlyn, what a great request, yes we will email the customer with a warning for upgrades from now on and I can post the how to videos on the news feed on the sign in page :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pamela L.

Easy , Affordable and Great Service!

Used daily for 2+ years
Reviewed 2019-01-11
Review Source: Capterra

Fantastic! I HIGHLY recommend this program and its developers!

Pros
How easy it is to set-up and how great it works with third party sites, such as Expedia & Booking.com! I am not very computer savvy and it was so great to work with the customer representatives (who are ALWAYS available) as they helped my set-up Inngenius PMS. I was amazed at how easy it was and how much it helped me to keep my business organized.

Cons
There is only 1 very little glitch in the program. I wish it would always let me know when the customer is a repeat customer. Sometimes I find it hard to look up a past customer. Maybe this is an impossible request.

Response from Inngenius


Hi Pamela! Thanks for the great review! We do have memory and permanent notes to a reservation, so what hotels do is if they are searching for the customer and their name pops up from the memory, they ask if the customer has stayed before. If they say yes, in the permanent notes area, they enter "repeat guest" but first they ask especially if it is a common name like Jane White. Also, if the name is spelled differently the second time, it will not recognize it so the names have to be spelled the same. Hope this helps! Ill go into your account and make sure all our latest features are activated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Arber P.

Easy to use, good and responsive customer service, value for the money

Used daily for 2+ years
Reviewed 2017-02-18
Review Source: Capterra

Software: easy to use, visually likable, gets the job done, good statistics reports. Useful for small and mid-size properties. Customer Service: April and Seth are very supportive and helpful for any questions that you have. They are very patient and understanding even if some questions from end users are retarded :) which is a huge plus in today's customer support era. Value for money: very well priced. It gets the job done and saves you many hassles Overall: would recommend to all my colleagues and have done so far! Starting with only one property have recommended to 5 other property-colleagues which now use Inngenius

Pros
Easy to use. Great customer support. They improve upon the software periodically adding new cool stuff.

Cons
I would like for them to increase the number of xml connections with other OTAs

Response from Inngenius


Hi Arber, thank you so much for your review, you made me laugh :D We are so happy you have stayed with us and we really enjoy having you as our customer and also thank you so much for your referrals your business is very appreciated and we love helping you so don't ever hesitate to ask for help :) Can you send us some suggestions for OTA's? We will work on this as well, and we will also be adding booking suite soon which will do CMS and a lot of other cool stuff :D

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Inngenius PMS pricing

Starting from
$59.90/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

• Basic – starting from $59.90 per month (up to 12 rooms) & $3.99 per month for each additional room
• Premium – starting from $79 per month (up to 12 rooms) & $4.50 per month for each additional room

Inngenius PMS features

Booking Management
CRM
Calendar Management
Electronic Payments
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Inventory Management
Online Booking
Payment Processing
Promotions Management
Rate Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Room Booking

API (101 other apps)
Activity Dashboard (102 other apps)
Channel Management (92 other apps)
Third Party Integrations (102 other apps)

Videos and tutorials

Additional information for Inngenius PMS

Key features of Inngenius PMS

  • Activities Booking
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar / Reminder System
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Maintenance Management
  • Marketing Automation
  • Multi-Channel Sync
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Rate Management
  • Reporting/Analytics
  • Restriction Management
  • Room Booking Management
  • Single Property
  • Third Party Booking
  • Travel Agent Bookings
View All Features