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ThinkReservations Logo

Cloud-based hospitality property & booking management system

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ThinkReservations - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: August 2026

ThinkReservations overview

What is ThinkReservations?

ThinkReservations is a cloud-based property management software designed to help businesses in the hospitality industry handle bookings, automatically adjust rates in real-time according to occupancy, and synchronize data with various online travel agencies and channels such as TripAdvisor, Expedia, Booking.com, and more.

Property owners can use the application’s custom booking engine to manage reservations and generate upselling opportunities by offering curated items, packages, or services to clients. It lets marketers offer discounts at custom rates and define various cancellation policies. With the calendar tool, supervisors can view all reservations, sort them using colored indicators, and prepare quotes for guests. Administrators can set up user accounts for employees with name, email address, and contact information and grant permissions accordingly.

ThinkReservations offers integration with various third-party applications including CartStack, TripTease, Google Analytics, Aloha, and Heartland. Managers can create new tasks specific to reservations, assign them to staff members, and track pending ones. It offers a host of other features such as remote access, payment reconciliation, data export, forecasting, automated emails, yield management, waitlist creation, text messaging, and more.

Starting price

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Pros & Cons

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Reservation Management

Customer Support

Guest Management

Credit Card Processing

ThinkReservations’s user interface

Ease of use rating:

ThinkReservations reviews

Overall rating

4.9

/5

120

Positive reviews

97

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.97/10
Rating distribution

5

4

3

2

1

112

7

1

0

0

Pros
“The fact that they kept up with other sites to record reservations was great. ”
SM

Sharon M.

Owner Inn Keeper

“Of course, you get what you pay for, and so the additional cost over our prior provider is a pain point, but we are getting SO much more in return. ”
EA

Erica A.

Owner

“Last night I actually had a guest checkin during our first power failure in 6 years and I firmly believe that being able to communicate with her prior to checkin about the status made all of the difference to saving that reservation and having a happy guest this morning.”
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Billie-Jayne C.

Owner

Cons
“It doesn't have a blacklist I could use a way to flag people who make reservations, use false phone numbers and block their credit card”
BB

Barb B.

Hospitality Manager

“The booking engine feature was not the best fit for our property as it did not show availability.”
SK

Sara K.

General Manager

“It lacks significant features.”
JM

Jim M.

Owner

Who uses ThinkReservations?

Based on 120 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Hospitality
Recreational Facilities and Services

Use cases

Reservations
Hospitality Property Management
Hotel Management
Channel Management

ThinkReservations's key features

Most critical features, based on insights from ThinkReservations users:

Online booking
Rate management
Reporting/Analytics
GDS/OTA integration

All ThinkReservations features

Features rating:

Access controls/permissions
Alerts/Notifications
Availability indicator
Availability management
Booking management
Booking notes
Built-in accounting
Calendar management
Calendar sync
Channel management
Credit card processing
Customer database
Customer history
Customer support
Customizable branding
Customizable reports
Customizable templates
Data import/export
Data synchronization
Discount management
Email templates
Event scheduling
Extended stay
For vacation rentals
Front desk management
GDS/OTA integration
Group reservations
Guest experience management
Housekeeping management
Mobile access
Multi-Channel management
Multi-Property
Online booking
Payment processing
Point of sale (pos)
Price/Margin management
Promotions management
Rate management
Real-Time updates
Reminders
Reporting/Analytics
Reporting & statistics
Reservations management
Room booking
Single property
Spa/Activity management
Task management
Third party booking
Third-Party integrations
User management
Website integration

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ThinkReservations pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans

User opinions about ThinkReservations price and value

Value for money rating:

To see what individual users think of ThinkReservations's price and value, check out the review snippets below.

“The fact that they kept up with other sites to record reservations was great. ”
SM

Sharon M.

Owner Inn Keeper

“Of course, you get what you pay for, and so the additional cost over our prior provider is a pain point, but we are getting SO much more in return. ”
EA

Erica A.

Owner

ThinkReservations integrations (9)

Integrations rated by users

We looked at 120 user reviews to identify which products are mentioned as ThinkReservations integrations and how users feel about them.

Integration rating: 5.0 (1)

because it is our payment processor

Payment processing is a must!

AS

Aaron S.

General Manager

1/2

Integration rating: 5.0 (1)

Keeps our pro shop integrated with same pricing

PD

Paul D.

Owner

Integration rating: 5.0 (1)

It's how we communicate with our guests.

JB

John B.

Owner

ThinkReservations customer support

What do users say about ThinkReservations customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of ThinkReservations customer support.

Widely noted by reviewers, ThinkReservations offers fast, responsive, and knowledgeable customer support for users at all stages.

A significant portion of users appreciate the courteous, patient, and professional support team, often comprised of industry experts.

Common user feedback highlights the availability of live, US-based support and multiple helpful resources like videos and articles.

Frequently reported by users, support is easily accessible, thorough in resolving issues, and proactive in implementing feedback.

Support options

Chat
24/7 (live rep)
Phone support
Knowledge base
Email/help desk
Faqs/forum

Training options

Live online
Webinars
Documentation
In person
Videos

To see what individual users say about ThinkReservations's customer support, check out the review snippets below.

“The ThinkReservations team was professional and the customer support was fantastic.”

SK

Sara K.

General Manager

“Even our team who does not spend much time on ThinkReservations is comfortable using it.”

BB

Barb B.

Hospitality Manager

ThinkReservations FAQs

Q. Who are the typical users of ThinkReservations?

ThinkReservations has the following typical customers:
Small Business, Mid-size Business, Freelancers

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Q. What level of support does ThinkReservations offer?

ThinkReservations offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum

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