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ThinkReservations Logo

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Cloud-based hospitality property & booking management system

(5)

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ThinkReservations Pricing, Features, Reviews and Alternatives

ThinkReservations product overview

What is ThinkReservations?

ThinkReservations is a cloud-based property management software designed to help businesses in the hospitality industry handle bookings, automatically adjust rates in real-time according to occupancy, and synchronize data with various online travel agencies and channels such as TripAdvisor, Expedia, Booking.com, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk
FAQs/Forum

Training options

Live Online
Webinars
Documentation
In Person
Videos

ThinkReservations pricing information

Value for money

4.9

/5

116

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ThinkReservations features

Functionality

4.7

/5

116

Total features

51

5 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Third-Party Integrations
Reporting & Statistics
Reporting/Analytics
Calendar Management
Payment Processing

Functionality contenders

ThinkReservations users reviews

Overall Rating

4.9

/5

116

Positive reviews

99

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.7/10
Rating distribution

5

4

3

2

1

108

7

1

0

0

Pros
It has been a very positive experience. The excellent support is like none I have ever experienced.
I have had nothing but positive experiences with ThinkReservations. Their customer service is easily available and they are always happy to help.
Seamless interface with my existing website, ease of client use, and great, responsive support.
Cons
I have worked with many other companys so there is some functionality that I do miss such as trying to find a guest without having their name, call me option rather than showing no availability.
Also when I do get a live person they do not seem to be as knowledgable as in the past and that can be frustrating and time consuming for me.
And lastly, it's too difficult managing multiple rates running simultaneously because of the different calendars.

Overall rating contenders

SE
AvatarImg

Susan E.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Transition from 3 yrs of Wix to TR is painless

Reviewed 5 years ago

I am a new customer, who has used Wix for the past 3.5 years. I still use Wix, but stopped using the hotel feature. TR was able to port my info over, and the booking engine looks like my web site. Reports use all my booking data, even the 3+ years of Wix data. Going live was painless, with just one hiccup. When I turned Wix Hotels off, the TR booking engine needed to be re-set to point to the new Rooms tab.

Pros

Great flexibility in making changes to reservations, creation of rules for min night stays, credit card usage, and deposit rules. Good reports. Very easy to use on phone, can take reservations and new credit card info while working on my phone. Excellent customer service, even on a holiday weekend. Professional looking correspondence, with sophisticated templates and rules for when to send. Easy to find history on a reservation that is modified by more than one person. Easy to read and scroll calendar with easy links for zooming in. Never have to leave customer or reservation screen to take credit card info. Easy to merge duplicate customers.

Cons

Calendar notes don't work on iphone or ipad. I would like to have an ap just for the phone, however the regular website works pretty well on it.

Vendor response

Hi Susan, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's great to see that you've taken advantage of so many of our features to help run your business and that you've found our customer service to be valuable! We also love to hear that the transition was quick and easy. We'll be talking with our tech team about the calendar notes feature for mobile devices and we'll be in touch through Support. Thank you for trusting ThinkReservations to play such an important role in your business!

CL
AvatarImg

Carol L.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software, great customer support

Reviewed 5 years ago
Pros

This program is very easy to use and easy to learn how to use.

Cons

Customizing is not the easiest. There are a few features I wish I could change or customize but overall it's a great product

Vendor response

Hi Carol, Thank you so much for taking the time to share your experience with ThinkReservations! It's great to hear that you've found the system so easy to use and have been able to benefit from our customer support team. We really appreciate that you trust ThinkReservations to play such an important role in your business!

MC
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Madison C.

Education Management, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

ThinkReservations

Reviewed 5 years ago
Pros

The software has demos that are helpful for understanding the program. It has great integration's with various booking websites

Cons

Depending on how much you are planning to spend, it can be a little pricey.

Vendor response

Hi Madison, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that you've found our educational training videos and channel manager integrations beneficial to your business. Thank you for trusting ThinkReservations to play such an important role in your business!

JO
AvatarImg

John O.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ThinkReservations review

Reviewed 5 years ago

Good experience. Allows me to book and keep track of reservations and bill.

Pros

Easy to use and good support.

Cons

Doesn't have some of the features I would like.

Vendor response

Hi John, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's great hearing that you've found the system easy to use and have had a positive experience whenever you've contacted our Support team. Thank you for trusting ThinkReservations to play such an important role in your business!

GW
AvatarImg

Greg W.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Review of ThinkReservations software

Reviewed 5 years ago

Positive experience with Think.

Pros

Ease of use, complete and accurate transfer of data from previous system. Think is very responsive to customer requests for customization.

Cons

nothing. Why I am I forced to write 40 chars?

ThinkReservations FAQs

Q. What type of pricing plans does ThinkReservations offer?

ThinkReservations has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of ThinkReservations?

ThinkReservations has the following typical customers:
Mid Size Business, Small Business


Q. What languages does ThinkReservations support?

ThinkReservations supports the following languages:
English


Q. Does ThinkReservations offer an API?

No, ThinkReservations does not have an API available.


Q. What other apps does ThinkReservations integrate with?

ThinkReservations integrates with the following applications:
Maitre'D, authorize.net, Google Analytics 360, Stripe, Takeup.io, RemoteLock, CartStack, Heartland Payments+, Braintree


Q. What level of support does ThinkReservations offer?

ThinkReservations offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum

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