Roomsy Pricing, Features, Reviews & Alternatives

Roomsy

Hospitality property management for hotels

4.62/5 (21 reviews)

Roomsy overview

What is Roomsy?

Roomsy is an all-in-one hospitality property management system and channel manager for hotels, hostels, vacation rental apartments, RV parks, and other vacation property businesses. To aid with day-to-day property management, the cloud-based solution provides users with tools such as booking management using the in-built calendar, synchronous data updates through integrations with multiple online travel agencies, a custom booking website builder, reservations management, and more.

To facilitate online booking, Roomsy creates a custom, branded website for businesses to provide property information, photographs, availability, and a booking engine to allow customers to make reservations directly through the website. The property website is integrated with the Roomsy property management platform to ensure data is always synchronized across channels, and the backend in real time when bookings are made. The Roomsy platform also integrates with third party travel agents such as Booking.com, Expedia, and more to automatically synchronize availability and pricing data across channels.

The calendar tool gives users an at-a-glance view of their upcoming reservations and is color-coded to highlight clients who are checking-out, clients who are checking-in, clients who are staying and paying, and rooms that are out of order. From the Roomsy backend businesses can also access contact details for each visitor, manage group and individual bookings, process payments, manage invoices, and generate reports.
www.roomsy.com

Pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Roomsy screenshot: The calendar view provides an at-a-glance overview of reservations with color-coding to highlight check-ins and check-outs each dayEasy cloud-based hotel management softwareRoomsy screenshot: New bookings can be created manually within Roomsy and staff can select the room type, number of guests, preferences, and add notesRoomsy screenshot: Invoices can be generated and accessed within Roomsy and payments can be addedRoomsy screenshot: Roomsy facilitates payment processing for POS transactions with guestsRoomsy screenshot: Documents such as booking confirmations, invoices, bills, and more can be generated and printed within RoomsyRoomsy screenshot: The accounting tab allows users to view pending customer payments and ensure bills are managed upon check-outRoomsy screenshot: The reporting functionality allows users to view reports on things such as bookings, charges, payments, tax, and more

Roomsy user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.8
  4.7
Shereen N M.

Amazing! Roomsy has streamlined the management and booking process of our corporate apts.

Used daily for 6-12 months
Reviewed 2018-01-05
Review Source: Capterra

Organization and ease of reservation/booking management.

Pros
I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Boniface V.

Simple to use and great customer service.

Used daily for less than 6 months
Reviewed 2017-08-03
Review Source: Capterra

Great support, easy to use software in the cloud, accessible from anywhere I am, configurable to give certain rights for staff, so they do not see what they don't need to to.

Pros
Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again. Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions, need guidelines, they are happy to help. Flexible to accommodate your schedule for support follow-up unlike the previous one I used, which had email only support, maybe 3 days of support a week. For a start up, this is the right software, which is getting better on monthly basis as well as it has the ability to grow with you. Although they don't have a smartphone app yet, their web site is quite view able on a cell phone. Has stripe.com, paypal and others such as integration for credit card/payment collection. Roomsy has reports which give you a good visual of your business. I am quite happy with Roomsy. I tried another one but because of the support, I will give 10 out of 10 for Roomsy. As a new startup, you need all the help to get you up and running as fast as you want to. Roomsy has helped us get to that point and continues to help, when needed. My suggestion is - go ahead and take the trial and get started and see how easy it is to get your business online fast.

Cons
Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Lance H.

Roomsy - Nice back end booking, but not a lot else

Used daily for free trial
Reviewed 2018-08-03
Review Source: Software Advice

Roomsy could get the job done if it was the only booking/pms platform in existence, but it's nowhere near the best in functionality or value. When I checked out various properties featured as testimonials on Roomsy's website, I discovered most of them had switched to a different booking engine... Not a good sign.

Pros
The back end functionality for making reservations was really nice, drag-and-drop, clean, etc. The customer service agent I talked to was friendly, like most Canadians tend to be.

Cons
Minimal reporting, support features, and sub-par front end booking. No availability calendar, which is a standard for online reservations (isn't it?!).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Courtney P.

Love having Roomsy in my life!

Used daily for less than 6 months
Reviewed 2017-05-10
Review Source: Capterra

Pros
The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I could even ask for! It is very affordable and I absolutely love working with customer support. They are the most helpful, friendly and understanding people. If they can't help me out right away then they will work to help me as soon as possible. It is really great to feel like I have people on my team. Just because I mention that Roomsy is basic and easy to use, doesn't mean that it is lacking by any means! They have a master schedule that keeps a list of all of the bookings for an unlimited amount of time. This schedule can also be filtered to a smaller amount of booking or room types. This feature is awesome!! I also love that I have a floating dialog box that I can quickly and easily look at all of the important items for today. This shows me guests that are checking in today, guests that are already checked in and guests that are checking out today. It also gives me a heads up for any guest with an outstanding balance! Love it! It gives me the ability to sync with OTAs and even helped me put an online booking widget onto my current website. I couldn't live without Roomsy!

Cons
The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Mazen H.

Roomsy Great Product

Used daily for 1-2 years
Reviewed 2018-10-09
Review Source: Capterra

Overall you need a software that makes your personal and business life easy and not add more complications besides the ones you usually have. The software very good for training new employees and provide each with an account. It is reliable and most importantly the support is actually there.

Pros
Very user friendly especially if you have various staff members working on it. Training a new comer holding not more than a high school degree is very simple and straight forward. New employees can learn it in literally in few days. So you don't have to worry in replacing a receptionist with the software. You can also do the booking yourself remotely so at times i do not even need a receptionist to do it.

Cons
Well every system have minor glitches but the tech support is great. I can mention support team for instance who responds to our business concerns in a timely manner and can fix or do adjustments almost immediately.

Response from Roomsy


Thanks for the kind words Mazen. I am glad to hear you are enjoying the experience of using Roomsy- Raj

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Roomsy pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing is based on number of rooms starting at $49/month for one room or $99/month for one room with premium.

Roomsy features

Booking Management
CRM
Calendar Management
Channel Management
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Online Booking
Rate Management
Reservations Management
Room Booking
Third Party Integrations

API (99 other apps)
Activity Dashboard (97 other apps)
Electronic Payments (94 other apps)
Inventory Management (98 other apps)
Payment Processing (113 other apps)
Promotions Management (94 other apps)
Reporting & Statistics (123 other apps)
Reporting/Analytics (132 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Roomsy

Key features of Roomsy

  • Email confirmation
  • GDS / OTA integration
  • Individual / group check-in
  • Room feature classification
  • Walk-in registration
  • Payment processing
  • Property database
  • Housekeeping management
  • Reviews management
  • Front office management
  • Accounting management
  • Calendar management
  • Channel management
  • CRM integration
  • Data synchronization
  • Invoice management
  • Multi-channel management
  • Multiple billing rates
  • POS
  • Third party integration
  • Conversion optimization tools
  • Order confirmation
  • Database integration
  • Custom landing pages
  • Multi-channel marketing
  • Room booking
  • Maintenance scheduling
  • Facility scheduling
  • Online booking integration
  • Availability indicator
  • Booking management
  • Website management
View All Features

Benefits

Ensure that availability data and pricing information is always accurate and up-to-date across all channels with Roomsy’s integrations with online travel agencies such as Booking.com and Expedia.

Allow staff to manage the front desk anywhere, from any device, as Roomsy is compatible and optimized for any PC, tablet, or mobile phone, and the cloud-based format means data will be synchronized across devices when connected to the internet.

Manage reservations with Roomsy’s online booking engine which can be embedded into the user’s business website to receive bookings online, and all bookings are automatically synchronized to the backend system in real time.

Benefit from Roomsy building a custom, branded website for each business which is optimized for search engines and can include all key information about the property including images, descriptions, prices, and a booking form.

Manage day-to-day property operations within the Roomsy backend which provides tools for accounting management, invoicing, housekeeping scheduling, payment processing, business reporting and more.