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Spoonfed

Catering management solution for businesses of all sizes

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Spoonfed Pricing, Features, Reviews and Alternatives

Spoonfed product overview

What is Spoonfed?

Spoonfed is a cloud-based solution, which helps businesses in catering, restaurant and bakery sectors manage processes related to order drop-offs through production planning, online ordering, delivery scheduling, invoicing and more. It provides allergen and dietary information to clients on every order for improving customer retention and loyalty.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base

Training options

In Person
Live Online
Documentation

Spoonfed pricing information

Value for money

4.4

/5

30

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Spoonfed features

Functionality

4.1

/5

30
Total Features46 2 categories

Most valued features by users

Booking Management
Reporting & Statistics
Calendar Management
Third Party Integrations
Activity Dashboard
Electronic Payments
API
Contact Management

Functionality contenders

Spoonfed users reviews

Overall rating

4.5

/5

30

Positive reviews

90%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.15/10
Rating distribution

5

4

3

2

1

17

10

3

0

0

Pros
My overall experience with spoonfed was amazing to be honest. I would recommend this software to any and every catering/food service and or any individual within the food industry.

JW

Jason W.

What I love most about spoonfed software is that it’s easy to you and makes work life easier and better. What’s more intriguing about this software is that its even more welcoming to guests.

JW

Jason W.

Easy to setup, use and update, great customer service and support, helps improve productivity.

RG

Richard G.

Cons
I also dislike that you are unable to add a menu item "on the fly. The system requires you to add it as a menu item on the back end.

CB

Christine B.

The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying.

MU

Mehmet U.

European date format sometimes causes problems. Creating menu items & menu item categories is not intuitive.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

User friendly sales generator

Reviewed 2 years ago

We are capturing more sales with more ease. Setup of the platform could not have been easier.

Pros

Very easy to set up and implement. User friendly. Detailed reports. Great support team in place.

Cons

Client/customer data entry has limited autofill and data carryover - a bit time consuming/repetitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Longtime Customer Very Satisfied

Reviewed 2 years ago

Overall the best system that I have found that covers most of our very complicated business types.

Pros

Yes we are very please with Spoonfed and their product and customer service. We have been with them now over 3 years and after trying numerous different systems we have landed on the one that is able to handle most of what we do. We have an extensive menu over 500 menu items with several different types of services from Wholesale, Normal Drop Off and Full Service Catering to Custom events. Their...

Cons

The only thing that is on the hit list for us is their ability to handle a Third Party order and allocating the Fee (Negative) within the accounting process. There has been workarounds but not seamless at this time but is in the process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Not flexible enough

Reviewed 2 years ago

The account ming side is really poor. I was initially advised by executive that they are not an accounting software which is why, however its still not good enough. I dont expect any extreme accounting facilities anyway. Where all orders are kept on the software, i should be able to issue invoices easier and FOLLOW UP on these. Customers who paid by card, for some reason cannot be sent an invoice....

Pros

We moved from analogue to this system so it is great. Customers can now go online and place their order themselves without a hassle. All orders are kept in track online

Cons

Invoicing, Not able to place standing order, cant send invoice to those paid by card, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This software is a must have for any Buffet Company.

Reviewed 5 years ago

I took over a business a while ago and they were using a manual method of buffet ordering and I decided I wanted to have an online ordering tool. I searched online and found spoonfed. The process of adding the my menu's was simple ( they did it for me) and since adding the portal on to my website have seen my buffets sales triple in the space of a few months. The order process for customers is easy...

Pros

Its ease of use for customers and me. How accurate it makes the whole order process.

Cons

I need to have seperate software to manage customers payments on account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Spoonfed

Reviewed 2 years ago

Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time.

Pros

The Spoonfed team operate a very close working relationship with their clients and this allows quick access to any issues or advice the customer needs. It has a very user friendly interface that makes ordering products simple and quick. We migrated our existing clients from one platform to Spoonfed with ease and with little negative feedback. The interface with Sage Pay allows ease of access to online transaction reporting which makes answering queries or reconciliation fast.

Cons

None, its a great product and I'm happy to put my name to any endorsement.

Spoonfed FAQs and common questions

Spoonfed has the following pricing plans:
Pricing model: Subscription


Spoonfed has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Spoonfed supports the following languages:
Dutch, French, English


Yes, Spoonfed has an API available for use.


Spoonfed integrates with the following applications:
Authorize.net, PayPal, Sage Business Cloud Accounting, Stripe, DoorDash, Mailchimp, Google Maps, Xero


Spoonfed offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

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