Docebo Features

Some of the workflows are intuitive. Supports a lot of file formats.

Clunky navigation. Our users consistently report negative feedback. There are bugs in the workflows, customer support all give different responses and often are incorrect. The support is just awful being in EST with no phone support (even for fee) available. issues take a long time to solve (sometimes months) and support is very slow. This is not a very well developed or managed application given the breadth and scope of issues we've encountered.

Good product, very easy to learn basic functionality in order to get started quickly. Good list of additional features to improve functionality. We have about 300-400 active users per month and no other LMS comes to close the value offered for the cost.

Customer service is terrible. Non-enterprise customers are used as beta testers for new releases and then support takes weeks to respond to those bug reports. Have a critical issue that's affecting employees or customers and need it solved quickly? Forget about it!

- Manage LMS professionaly - Easy to use - have complete features - periodically updates - easy to import/export data to excel - negotiable for the pricing and maintenance extend - have interesting offers for upgrading features

- Because we have different timezone, there are gap for support time - We cannot postpone the updates as we require - Should check software versioning because we have different issue on the same two licenses we have

Ease of use, robust customization options, user friendly, great technical support.

There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency.

Slick interface for users and managers that conveys information and navigation simply. Effective partitioning of users into 'branches' so they can only see what we want them to see.

I would like to be able to build more elements on a screen than the 10 maximum.

This is a very intuitive software package. It is easy to use, easy to implement. Has so many features, but it's possible to pick and choose exactly what you want to use and release the others as you see fit. It provides an excellent end user experience for all levels, learners, admins and everyone in between. And best of all is the absolute BEST customer service we have EVER had anywhere! Responsive, helpful, and fast! Implementation of Docebo was basically without frustration!

There is currently no bulk way to mark all attendees as having completed an ILT course. Each student must be evaluated individually. This is on their feature request list though. There is a 800mb file size limit for SCORM and video content.

Decent reporting. Product seemed to work pretty well before newest release. It has some nice features. Price is competitive.

LOTS of things are broken in the new release. Even the "next" button that takes learners through a course doesn't work. We've wasted hundreds of hours of staff time explaining problems to Docebo, getting screen shots and videos for them, and trying to develop workarounds. This upgrade should not have been released without more internal testing. It's a mess and new problems creep up every day. And things will be fixed one day and broken again the next. It's taking forever to get the bugs fixed. Meanwhile, we keep having to explain to our members why our courses aren't working. I no longer have any confidence in the company.

The features is very easy to use. It is also can be customized and the software working smoothly all through out. Definitely good for me.

None so far. Just improve more the customer service in terms of some issues on the product. Other than that, there's none

The Docebo platform allows us to create custom training materials. This self service platform lets us implement and update training modules in minutes. This used to take weeks with our prior LMS tool. We've been able to leverage the platform across multiple departments within our organization letting us train both internal and external partners.

Currently we create the training modules off line and upload them in to Docebo. I wish Docebo had a tool integrated into the platform which allowed us to create dynamic modules.

The advantage to Docebo is that most of our learning is in one place.

There are lots of negatives to say about Docebo. We had an integration last summer with LinkedIn Learning. Docebo kept saying there was a bug and that it would be corrected within 2 weeks. Every 2 weeks, the support team would say the bug led to something else and the original problem was still not corrected. We found their response time to be horrible and their responses were unsatisfactory.

Darlene, we really do appreciate your candid feedback. Without it, we wouldn't be able to improve in the areas we need to address. Integrations with outside services are a slow process, unfortunately. We are continuing to work on these relationships so that our clients have access to the best learning materials available for their needs. Continue working with your success manager and keep them informed of the situation so that we can do everything within our power to resolve it. Thank you.

App-based so you can use only the features you need. Integration with Slack, G-suite. Lots of content types. The ability to deep link into specific courses for users. Support for eLearning, webinar, and ILT. Granular user permissions and management.

Everything else. The WORST support I have ever encountered. We purchased because of the "new theme" they recently released, however on the third day I was unable to use it at all. The support ticket took 24 days for even the simplest response, which was resolved after 6 weeks of submitting it - only for the same issue to happen again. Initial responses are basic questions, such as "Is it OK if I login to your site to repro the issue?" - clearly trying to buy time. Even the SIMPLEST QUESTION like what IP address to whitelist for automated CSV upload took TWO WEEKS!!!! Our IT team had to find an error in THEIR API to get mobile version of site to work. Clearly they focus support on clients paying hundreds of thousands of dollars. Go with Litmos instead and make it work.

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Thanks for taking the time to share your thoughts Fabiana, and we're glad that it's been a great experience for you so far. Since you're still using a free trial version of our LMS, if you're struggling to take full advantage of the functionality on your own I'd recommend taking a look at our Knowledge Base: https://www.docebo.com/elearning-knowledge-base-support/getting-started-with-docebo/ (Docebo clients receive additional training). There are also a number of changes you can make to the "Branding Look & Feel" that may make your Docebo platform more visually appealing to you. We hope this helps you get the most out of your free trial experience!

Docebo is a more than complete LMS which makes it easy to lesen/teach specific content created either directly on the platform or with additional software authoring tools.What I like the most are the widespread possibilities we have because of the number of features. Even after using it for almost five years there are still functions I didn‘t know.Because if the constant development the software becomes better every month.The reporting possibilities are also a huge plus compared to other solutions. It has never been that easy to check the of a users learning experience.

Because of the mentioned wide range of features it takes some time to get familiar with all functions.Sometimes I get the feeling that working on new stuff is more important than improving existing features, even through it is requested a lot.Not saying they ignore the requests, but sometimes the development takes a lot of time.

The control the platform gives you. The customization options are off the charts! We've completely bent Docebo to our desires and set up various views for different roles and departments, as well as customer reporting. The white label experience is also fabulous.

The thing I least like about Docebo is actually an asset to them. They offer additional modules including social learning and learning insights, but both at additional cost. Since we didn't purchase those when we first started with Docebo, now I'll have to get separate budget approval for them.

Customization - The ability to customize homepages, additional fields, notifications, etc. has been extremely useful. Usability - Our users find it very easy to use on their end. It is very user friendly Overall Training - We have been able to accomplish a ton of training since we went live a few months ago. We have been able to create training in house and assign it to our sales teams in Docebo and upload content from an outside provider. This has given our learners a ton of opportunity to learn when they want and where they want. The People - Everyone we have worked with at Docebo have been very responsive, knowledgeable, and friendly.

Would love move functionality when it comes to reporting, surveys, and rating/commenting on courses. We'd like more customizable and powerful reporting. We need the ability to send pre and post course surveys for many courses (same survey, but need to know which course it is filled out for). We also need the ability to see the number of ratings on courses and be notified when our users comment on a course. A couple other things.... Response time can be frustrating. Our platform can be slow sometimes . There are a few other "wants" as far as functionality goes, but it is overall very powerful.

Docebo's user interface is one of the best out there. I was impressed with the clean look and feel of the platform which was reinforced by our learners through their own feedback. Docebo's user experience encourages user adoption and more time in the platform if they can find and view the content they are looking for. Docebo's combination of traditional eLearning content along with it's Channels (corp. youtube type feature) are fantastic. We are looking forward to incorporating gamification to help round our the user experience.

Docebo could use some work on the administrator side of the platform. There are quite a few areas where there are way too many clicks or a lack of bulk processes that cause additional work for an administrator. One big item that hasn't made its way into the platform but is apparently in plan, is the ability for an administrator to login as a user, to see what they are seeing or even test what as...

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Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management...

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Overall good experience for learners, trainers, and admins. Good functionality as compared to other systems out there. The reporting and manager features work well.

When you get into the details and start using the system, you are surprised with functionality that does not go all the way, as expected. Bugs that show up randomly.

I liked the fact that Docebo is highly customizable and has lots of features and tools that can be used to create great learning experiences. Additionally, the support from the Docebo team has been great. They give prompt responses and help resolve any queries I have quickly.

The least I liked about Docebo was the users’ lack of ability to customize menus and the learning management system’s overall design. The LMS platform often felt too rigid and limiting when instituting changes and making the interface more user-friendly. Additionally, the user interface was quite outdated compared to competitors.

There is a clean and up-to-date feel to the platform that our internal and external users fine very easy to use and navigate through. There is a lot of customization, but also off-the-shelf features that allow you to plug and play. It seems like the perfect combination of customization and out-of-the-box functionality for any level of LMS user. Our L&D team does not have an in-depth technical background however customizing the Docebo UI and ensuring all of the functionality was working properly was simple enough for us to figure out.

The only gap we've experienced in the software is the ability to include a certificate in a congratulatory email after a user completes a certification Learning Plan. In order for the user to receive the certificate they have to navigate back to the final course and download the certificate from a widget underneath the course. Our preference is to include the certificate in the automated congratulatory email, but that's a very small sacrifice to make for all of the other functionality Docebo provides.

We were extremely impressed with our initial demonstration of the platform, our sales rep did a great job. It was beautiful, looked like "us" and seemed to do anything we might want. Working within the free trial of the platform it was quite nice!

It's complicated and expensive. I'd read about how the software was difficult to launch and upon logging in I could see why. We did self-implementation with a different LMS and I'm fairly confident that would not have been possible with Docebo. The cost was an almost immediate turn off for leadership as they were on the high end (we were considering options with native content, so our pricing included courses).

Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.

The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?

I like the ease of use and how fast it is to implement. Docebo was a very good solution for smaller businesses. Their pricing used to be honnest for a SAAS solution.

The last few years have been disapointing to say the least: no customer support, major bugs, no real help and increasing price. Docebo is losing customers at a fast past and I cannot recommend it to my clients anymore, which is a shame.

"We are an elearning company in the retail energy industry using Docebo to train sales agents. We appreciate the certification/re-certification feature because it allows us to help our clients meet compliance requirements with state regulations. Additionally, the multi-tenant facilities allow us to support private courses for some clients while supporting other with generalized courses or a mixture of both.

"Customer service continues to improve on a day to day basis and we couldn't be more pleased with the response time"