Softworks Reviews

I love the fact that I am able to log into my time website without any trouble and be on time to work. I do not have to worry about any lagging while on the Time and Attendance site.

There is nothing that I least like about the software.

*Ease of use with timeclocks *The dynamic options in regards to reports *Versatility of adding multiple approvers *Ability to track and the use of time off accruals *The timecard exception reports *Ability to have multiple pay classes for a diverse workforce population

Not much about this software that I dislike. Maybe better options when punches are missed, so they timecards are easier to fix.

The upgrade is visually much better, still early days and we are learning all the tools it offers. The Rep was very good at supporting the problems we had at the initial phase of upgrade, she was efficient and reacted to all the issues immediately. Please pass my sincere thanks...

We have had many issues regarding the holiday, staff are unable to request a holiday unless we place a shift on the system. Early stages of the upgrade the configuration did not work; The Employee Handbook is not on the App, as when I first discussed this I was informed it would be part of the App. The managers are unable to access as a manager on the App The daily hours are not totalled on the Employee Scheduler

It rarely gives us any problems. Set- up and disabling of new employees very easy, could be improved by verification of unique record before the end of the process.

Due to lack of usage, no longer familiar with the set-up or configuration. Therefore so any desired modifications tend not to get implemented.

- Geat team and quick resolutions - Value for money - Always helpful in any situation - Nice talking to Support team

- During payweeks usually every monday the server got hangs ans we have to restart the webserver again and again for making the Software works properly - Sevrer strength must be increased

Ease of use, real time reports, price point and excellent after sales support. Any queries you may have are always replied to and resolved within a hours or even minutes

Only thing i would like to see is more flexibility for customers to make changes to certain formats in excel reports.

The employee self service is very easy for our employees to use and navigate and has allowed us to move away from a paper based system.

The connection with configuration and clockwise is often difficult and I find the set up of alerts, and holiday requests quite tricky.

- Attendance Interface - Holidays and vacations management - Administrator module - Easy to share - Works in collaborative pattern - Customizable based on scope and profile of the organization

- Cost - Limited usage of color and customized options - Takes time to load with a large amount of data

I was previously using manual time sheets and sometimes as an employee, I get carried away and forget to record my time. With this app, I am able to get reminders once i get on site to work. Even when I forget to clockwork in and out, I am able to email my supervisor about the situation so she rectifies it on her end instantly. With the manual time entry, she may note it but forgets at the end of the pay period to rectify it. The interface for employee time tracking is user friendly.

So far I have not found anything I dislike about this software. Just that during the trial phase, Clocking in and out would freeze anytime I try to but it does not do that anymore.

Most up to date tracker I have ever used

Sometimes the transferring of data takes time

Visually Clear, ESS Very self explanatory. Good support team, very efficient, friendly. Calls always returned promptly.

A lot of hard work gets undone when upgrades are done that you are not aware of before the upgrade. There are always advantages and these are sold well but nobody comes out and advises of the disadvantages (facilities that are lost that were in an earlier version) I have asked previously for the pros and cons to be listed out to allow the end user to have the knowledge of what negative possibilities there would be. It would save a lot of time for the end user and also the support desk as softworks from helping the end users with the same issues repeating time and time again.

Easily configurable. Easy to perform mass updates.

Change request for simple changes to reports take on average 8 weeks.

User friendliness, training supports/guides online, ticket turnaround is quick for those queries which are urgent

Sometimes, the updates on the tickets are too frequent and can be closed off before I have time to review the query submitted or do the action they have suggested or respond to the query.

Easy and quick to use. loads of information stored on system. Good access to reports and they are easy to generate and read

none at the moment that I can think of. If there are issues, all you have to do is raise a ticket and they will be dealt with a.s.a.p.

easy for employees to monitor their clocking and annual leave some reports are useful easy monitoring for supervisors and management

too easily accessible to employees not all features do what they say meant to - ie Cancel Absence Entry constant issues of the clock cards not calculating correctly after adjustments are made

Mobile app is brilliant!!! System is very user friendly.. users can start to use it straight away without training in some cases

Doesn't have an employee calendar that you can see at a glance what type of absences employees have had

Easy access Quick view Adding a new employee is relatively simple. General overview of the system is good

Reports are not always easy to pull Would like to see more generic reports useful to our requirements such as absenteeism and daily attendance reports

This software is easy to use and reliable in order to record clocking in and hours etc as an employee.

No issues or concerns at the moment with this software.