iTouchVision HR Helpdesk Pricing, Features, Reviews & Comparison of Alternatives

iTouchVision HR Helpdesk

Save time dealing with employee enquiries

5.0/5 (1 review)

iTouchVision HR Helpdesk overview

What is iTouchVision HR Helpdesk?

Case management for HR simplifies your job and helps you keep on top of deadlines. It enables HR staff to process enquiries more efficiently by making pre-formulated online forms available to employees. Those online forms are easily configurable by the HR staff and can be used for instance to report a safety or health issue, to request a holiday, a maternity leave, ... or anything else your business needs. HR staff are then able to see all requests at a glance, to give them a priority level, to select a due date, to allocate and process them.

Case management for HR is a multi-channel platform which gives employees a choice in how to interact with HR. It can be either via the web, mobile, social media or telephone (via our contact centre).


Starting from
Pricing options
Free trial
Value for money
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Business size



United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 21 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Thai
iTouchVision HR Helpdesk screenshot: Employees can choose from different (configurable) categories to submit a report or a requestCase Management for HRiTouchVision HR Helpdesk screenshot: Service request creation via online forms. Docs can be attachediTouchVision HR Helpdesk screenshot: HR staff can view and filter the submitted requests iTouchVision HR Helpdesk screenshot: HR staff can easily edit or add online forms (Change a question, add a new category, ...)

iTouchVision HR Helpdesk reviews


Very good
Value for money
Ease of use
Customer support

Extremely helpful and supportive

Reviewed 2015-05-11
Review Source: GetApp

iTouch Vision has provided us with a cheap but very effective way of engaging with our customers through a different media channel. It has also allowed our residents to contact or report issues to the council at their own convenience. The app has been very well received by our residents and we now have over 800 regular users. In addition, elected members have found the app easy to use and it has formed an integral part of the authority’s campaign. iTouchvision have been extremely helpful and supportive throughout the implementation programme and have been a pleasure to work with.

Rating breakdown

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iTouchVision HR Helpdesk pricing

Starting from
Pricing options
Free trial
View Pricing Plans

£19.98 per user / month. Try it for free for 3 months with no obligations!

iTouchVision HR Helpdesk features


Activity Dashboard (465 other apps)
Activity Tracking (274 other apps)
Applicant Tracking (320 other apps)
Automatic Notifications (397 other apps)
Customizable Branding (316 other apps)
Customizable Reporting (306 other apps)
Data Import/Export (305 other apps)
Employee Database (299 other apps)
Employee Management (357 other apps)
Employee Onboarding (258 other apps)
Employee Portal (258 other apps)
Employee Self Service (252 other apps)
Performance Management (250 other apps)
Real Time Reporting (271 other apps)
Recruitment Management (276 other apps)
Reminders (268 other apps)
Reporting & Statistics (480 other apps)
Self Service Portal (341 other apps)
Third Party Integration (375 other apps)

Videos and tutorials

Additional information for iTouchVision HR Helpdesk

Key features of iTouchVision HR Helpdesk

  • Allow employees to raise service requests via online forms
  • Roles based access control
  • Allow employees to submit reports via online forms
  • Employee self service portal
  • Enables HR staff to see all cases at a glance
  • Dashboard reporting that allows view on the workload
  • Give those cases a priority level
  • Multi-language app
  • Allocate and track cases
  • Multi-channel app (web, mobile, contact centre)
  • Full case lifecycle management
  • Support 24h/day
  • Edit and add online forms yourself
  • Secure access via 256 Bit SSL encryption
  • Option: enable employees to contact you anonymously
  • Option: Contact centre for a personal touch
  • Data management (employees' name, role, ...)
  • Document storage
View All Features


- Case management for HR enables you to quickly and efficiently reply to employees demands thanks to case prioritisation, allocation and tracking
- You can handle all sorts of cases (salary queries, health/safety issue reports, holiday/maternity leave request, expenses, retirement plan, ...)
- Case management for HR adapts to your needs: You can easily create or modify any online form (no technical knowledge required) which are populated by employees to submit a report/request
- Case management for HR is an eco-friendly and a cost-effective solution: Reduces the need for paper forms/installation and maintenance costs are minimal