iTouchVision HR Helpdesk Pricing, Features, Reviews & Comparison of Alternatives

iTouchVision HR Helpdesk

Save time dealing with employee enquiries

5.0/5 (1 review)

iTouchVision HR Helpdesk overview

Case management for HR simplifies your job and helps you keep on top of deadlines. It enables HR staff to process enquiries more efficiently by making pre-formulated online forms available to employees. Those online forms are easily configurable by the HR staff and can be used for instance to report a safety or health issue, to request a holiday, a maternity leave, ... or anything else your business needs. HR staff are then able to see all requests at a glance, to give them a priority level, to select a due date, to allocate and process them.

Case management for HR is a multi-channel platform which gives employees a choice in how to interact with HR. It can be either via the web, mobile, social media or telephone (via our contact centre).


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 21 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
iTouchVision HR Helpdesk screenshot: HR staff can easily edit or add online forms (Change a question, add a new category, ...) Case Management for HRiTouchVision HR Helpdesk screenshot: HR staff can view and filter the submitted requests iTouchVision HR Helpdesk screenshot: Service request creation via online forms. Docs can be attachediTouchVision HR Helpdesk screenshot: Employees can choose from different (configurable) categories to submit a report or a request

iTouchVision HR Helpdesk reviews


Very good
Value for money
Ease of use
Customer support

Extremely helpful and supportive

Reviewed 2015-05-11
Review Source: GetApp

iTouch Vision has provided us with a cheap but very effective way of engaging with our customers through a different media channel. It has also allowed our residents to contact or report issues to the council at their own convenience. The app has been very well received by our residents and we now have over 800 regular users. In addition, elected members have found the app easy to use and it has formed an integral part of the authority’s campaign. iTouchvision have been extremely helpful and supportive throughout the implementation programme and have been a pleasure to work with.

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iTouchVision HR Helpdesk pricing

Starting from
Pricing options
Free trial
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£19.98 per user / month. Try it for free for 3 months with no obligations!

iTouchVision HR Helpdesk features


Activity Dashboard (293 other apps)
Activity Tracking (183 other apps)
Applicant Tracking (212 other apps)
Automatic Notifications (290 other apps)
Automatic Reminders (184 other apps)
Compliance Management (158 other apps)
Customizable Branding (217 other apps)
Customizable Reporting (204 other apps)
Data Import/Export (202 other apps)
Employee Database (155 other apps)
Employee Management (246 other apps)
Employee Onboarding (159 other apps)
Employee Portal (173 other apps)
Employee Self Service (185 other apps)
Real Time Reporting (166 other apps)
Recruiting Management (179 other apps)
Reporting & Statistics (260 other apps)
Third Party Integration (216 other apps)
Time & Attendance Tracking (163 other apps)

Additional information for iTouchVision HR Helpdesk

Key features of iTouchVision HR Helpdesk

  • Allow employees to raise service requests via online forms
  • Roles based access control
  • Allow employees to submit reports via online forms
  • Employee self service portal
  • Enables HR staff to see all cases at a glance
  • Dashboard reporting that allows view on the workload
  • Give those cases a priority level
  • Multi-language app
  • Allocate and track cases
  • Multi-channel app (web, mobile, contact centre)
  • Full case lifecycle management
  • Support 24h/day
  • Edit and add online forms yourself
  • Secure access via 256 Bit SSL encryption
  • Option: enable employees to contact you anonymously
  • Option: Contact centre for a personal touch
  • Data management (employees' name, role, ...)
  • Document storage
View All Features


- Case management for HR enables you to quickly and efficiently reply to employees demands thanks to case prioritisation, allocation and tracking
- You can handle all sorts of cases (salary queries, health/safety issue reports, holiday/maternity leave request, expenses, retirement plan, ...)
- Case management for HR adapts to your needs: You can easily create or modify any online form (no technical knowledge required) which are populated by employees to submit a report/request
- Case management for HR is an eco-friendly and a cost-effective solution: Reduces the need for paper forms/installation and maintenance costs are minimal