ZoomShift Reviews - Pros & Cons, Ratings & more

When I Work

Homebase

Celayix

Deputy

Gusto

ezLaborManager

ZoomShift is scheduling software designed for hourly employees. You can easily create schedules online and communicate seamlessly with your employees.



ZoomShift

Android

Web-based

iPhone

Program & Community Manager 

This product is super easy to use, and even if you have zero experience working with a scheduling software, the system is fairly intuitive and makes scheduling volunteers super easy.

The customer service representatives have been super timely in responding to any inquiries and have been incredibly pleasant to work with.

Owner/Veterinarian

We can now focus on providing the excellent client and patient care that we strive to achieve every day with the comfort that we have the proper skilled labor in position to meet that goal.

Owner

The usability of the product is wonderful. All of my employees are using it and do so with ease.

It's been great since my team moved from TESS to ZoomShift. It's been super easy to use and we all enjoy having the change.

Manger/ Owner

The customer service is great,  always friendly and checking up answering question and offering tips. It's very affordable for everything that it offers.

President

Still it can be confusing and I am unhappy that there is no way to call and talk with someone. Emails back and forth are cumbersome when you're trying to fix something in the moment.

Co-Creator

Zoomshift offers exactly what we needed. My favorite features are the Google Calendar integration option, the ability to set shift preferences, and the ease of time off requests.

researcher

The fact it has an app is a huge advantage. Also, the summary of the hours each work is really important for us because we have caps of how much we can schedule each employee.

Operations Manager

I think for the price it provides great features and has been extremely helpful.

Account Manager

I like the ability to see everyone's shifts and see that it is evenly fair.

Graphic designer

It is good for the most part. Really helps keeping hours organized.

This issue is fix now, but losing employee data once the employee was gone.

It's cost effective, dependable & easy to use. It continues to evolve with features that we didn't even know we needed.

Now I have to leave the notes in each employees shift and then when I copy it, delete every note.

Vice President

Staff was submitting request off's and preferred work days, etc. and it got really hard to manage on a simple spreadsheet.

For me it's quick and easy to set up a complex schedule of staff (They have varying skill) that collaboratively work  with each other throughout our client/patient experience.

Event and Marketing Coordinator

Easy to use and integrate with our staff/students. I can easily add or remove users.

Google Docs

Connecteam

QuickBooks Time

Great for Small Business Scheduling

User friendly, cusstomer service is prompt

Great for my small business

The new functionality is great but I constantly get the "Whoops! Something went wrong" error every time I login, and every time I load a shift template it says that some didn't get loaded. I'm constantly refreshing the website. My team has had troubles dropping and picking up shifts which seems to  be better in this past release.

Overall we like it but the glitches and error messages are very high and frequent. 

Glitches

Lauren,

Thanks for your honest feedback. I'm looking into your account right now and the errors that you have mentioned. It sounds like this may be a browser issue that we can get fixed for you. I'm sending you a personal message as well.

Ben
Co-Founder @ ZoomShift

The customer service representatives have been super timely in responding to any inquiries and have been incredibly pleasant to work with. I believe the software, combined with the customer experience has made working with ZoomShift a wonderful experience. 

ZoomShift great for volunteer scheduling in addition to employees

It's honestly been one of the greatest software tools we've implemented. Staff has been great and answered any and all of my questions.  I, and my staff, use the app every day. 

Great Scheduling App 

Efficiency in scheduling and having information immediately connected to staff  is a blessing compared to our previous manual individual set scheduling policy. It has normalized the regular need to adjust start times, stop times and work assignments (You know....Vacation liability, PTO, call outs, unexpected client demands and on and on). We can now focus on providing the excellent client and patient care that we strive to achieve every day with the comfort that we have the proper skilled labor in position to meet that goal.  And when we don't we have a much easier time adapting.

Perfect schedule tool for our team to use to stay on track to meet our business goals.

My scheduling needs as an employee have pretty much gone without a hitch. However from a management standpoint I can see there can be continual improvements-- each shift at my workplace has several components and if these could be able to be shuffled/assigned more quickly and easily, I think we would be able to maximize our time management.

Software keeps improving

Great software with great people, always taking care of the after sales purchase.

Keeping it real

Ease of employee management and weekly schedule creation.

Super easy to set schedules and keep up with employee information

Excellent for our escape room business

Great customer service and support. Overall intuitive use. My team enjoys the clarity of roles. Pretty happy with the platform aside from some specific technical issues.


Love this schedule, but they have room to grow.

Super simple and easy to use for a small company without a physical time clock on site.

Central Veterinary Center/County Line Veterinary Hospital

Zoomshift came into my life when I was totally overwhelmed with making and maintaining a schedule for my employees.  Staff was submitting request off's and preferred work days, etc. and it got really hard to manage on a simple spreadsheet.  I knew there had to be a more efficient way of doing this and another small business in town connected me with Zoomshift.  I haven't looked back since! 

Great Customer Service! 

I have been using ZOOM-SHIFT for about 6 months now and I have saved so much time in making staff's time sheet. It is so easy to use and I always get a prompt answer on questions I have asked.  The customer is excellent and I would really recommend for small businesses.

The BEST scheduling software I have ever used!

Love this program. It is easy to use and the customer service is fantastic!

We are using ZoomShift in the Amazon Books store while we wait for our Kronos implementation to be complete.  We started with the scheduling piece, which is very user-friendly/easy to understand and manipulate, and are incorporating the new time clock feature within the next couple of weeks.   Our associates use the app to check their schedule and send availability and timeoffs, which they love, and the drag-and-drop scheduling is a hit with our managers.  In HR, we love being able to see everything that's going on from anywhere, and the built-in reporting on hours scheduled vs. worked saves us hours of manual work.

While ZoomShift doesn't offer every single functionality that we'd like as a big company, it's been great as a stop-gap solution.  ZoomShift customer service is the most responsive and helpful I've ever encountered.  We're moving fast, and it's so nice to know that anytime we reach out to them we'll have an almost immediate answer and solution.  Once, they even built a feature we asked for that they didn't have yet...within one day of us asking about it.   I'd highly recommend ZoomShift to anyone looking for a time and attendance system for a small- to mid-sized business. 

Perfect stop-gap solution 

The pros: 1. Super simple to use. 2. Great customer service. 3. Quick to fix & make it right. 4. Always finding easier ways to schedule and work for the employees. 

The cons: 1. Sometimes the schedule prints out to small. 2. The software will change a ton almost to much at some point it can stay if it works for everyone.  

I really like the scheduling software a ton. It makes my life easier. 

Nicholas,

Thanks for your review and honest feedback!

I understand your pain with the schedule printing out too small. We are working on adding a way for users to change the size of the print view. This should help make the print outs work no matter the size of your schedule.

Also, as one of the guys who works on the code for ZoomShift everyday, I will admit that it has changed a ton over the past couple years. We are always trying to make the product better and this has resulted in some drastic changes. This has been our approach to figuring out what works best for our customers. The company and product are now more mature and major product changes are unlikely in the future. We will always be adding new features, but hopefully nothing that doesn't make you smile :).

Ben
Co-Founder @ ZoomShift

It is good for the most part. Really helps keeping hours organized. 

Easy to use 

For some reason Jenny choose this instead of working with Google Calendar.  OK. We are here.  It is my understanding that you were helpful to Jenny when she was setting it up.   

Review for Zoomshift

As we are a small business we did not want an expensive scheduling system and this was perfect as you pay per user.  In saying that it is also easier to use than some of the more expensive systems I tried.  Customer support is very quick at responding to any questions I have.

Zoomshift review

We started using this program to eliminate the need for a supervisor to manage schedules and time off.  Even though we are a small retail shop (6-7 scheduled employees), we use this to execute shift trades and time off.  As management, we don't ever want to say NO to anyone who wants/needs time off.  This let's the employee take the first step to getting the time off.  Now the only time we need to step in is if the shift hasn't been covered and we do that by simply using Zoomshift.  Some of the updates have been odd, but the current iteration is fantastic.  I look forward to using this product for a long time.

Employee Empowerment Software

The pros:
-quick and easy platform for communication
-accesible to everyone

The cons:
-constantly crashing and loses communication with the server 
-much more confusing to drop/pick up shifts
-frustrating when helpful features were available, then erased, then returned

I liked the earlier versions of zoomshift more. I have been using zoomshift for 3 years

Rebecca,

Sorry to hear that you liked the old version of ZoomShift more. In an effort to continually make the software more useful we have added new features and redesigned the application a few times. I will reach out to you to chat more about what we can do better.

Ben
Co-Founder @ ZoomShift

I like the software.  It is just sometimes difficult to get a speedy response when needed customer service.

Review of zoomshift

I'm currently using this software for over 60 employees. It's incredibly user-friendly. I probably spend about 1-2 minutes explaining how the app works and my employees pick up on it right away. In addition to being a great app, the creators of the app are wonderful. They're very quick to respond if you have any questions or need any help. They're also very receptive to feedback.  

The versatility of this app is great and I think it works for a wide range of business models. I highly recommend using it!

My employees love it!

Server

Employment Shift Application is Extremely Effective

Carlos:                                                Hi, my name's Carlos. I'm a server. I gave ZoomShift a four out of five. For more reviews like this, click down below.
                                                       Time scheduling for work, like scheduling in, requesting time off, vacation times. A lot just more regarding time management with work and stuff like that.
                                                       My favorite thing about ZoomShift is probably the easy accessibilities regarding the different functions and how easy it is to maneuver through the app. It's just simple and effective.
                                                       One thing I'd change would probably be the modernness of the app. It's more of an older type, less-developed software. So if they updated those softwares a little bit more, made it more modern, more people would be able to use it. More people would enjoy using it.

ZoomShift Reviews (2025)

Suggested alternatives

Pros and cons

111 reviews