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ZoomShift Reviews
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Eugene R.
94 reviews
Recommended
Carlos F.
Server
Food & Beverages, 11-50 employees
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Carlos: Hi, my name's Carlos. I'm a server. I gave ZoomShift a four out of five. For more reviews like...
Alex K.
11-50 employees
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I have been using ZOOM-SHIFT for about 6 months now and I have saved so much time in making staff's time sheet. It is so easy to use and I always get a prompt answer on questions I have asked. The customer is excellent and I would really recommend for small businesses.
With Zoomshift, You can save so much time planning and making employees schedules. You can make many adjustments such as changing employees working hours or working days and its hourly pay. Last minute change is available as you can simply click employee shift and make an adjustment. Also, it gives you a good picture of how much you are spending on your payroll and how much you are paying to each employee weekly. The print/export function also allows you to convert your schedule to pdf file which you can print and give it to your employees. "copy and paste" identical shift function also allows you to save so much time making employee schedule.
This is not really a con but is there a way to bring staff's schedule which is few weeks back? I know I can copy previous weeks schedule but I don't know yet if I can copy a schedule which is more than a week ago.
Michael T.
Performing Arts, 1-10 employees
Used daily for 6-12 months
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Great customer service and support. Overall intuitive use. My team enjoys the clarity of roles. Pretty happy with the platform aside from some specific technical issues.
Scheduling is made super easy, mostly intuitive to use, schedules can be copied over to payroll, and everyone at multiple sites stays coordinated. Also the support team is very quick to resolve issues.
The scheduler copies over the schedule to payroll without copying the breaks. This creates two sets of numbers. Because of their willingness to support their users, I hope/believe that this issue will be fixed.
Rebecca M.
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The pros: -quick and easy platform for communication -accesible to everyone The cons: -constantly crashing and loses communication with the server -much more confusing to drop/pick up shifts -frustrating when helpful features were available, then erased, then returned
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Rebecca, Sorry to hear that you liked the old version of ZoomShift more. In an effort to continually make the software more useful we have added new features and redesigned the application a few times. I will reach out to you to chat more about what we can do better. Ben Co-Founder @ ZoomShift
kevin z.
Hospitality, 51-200 employees
Used daily for less than 6 months
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So far, Zoomshift has had most of what we as a small restaurant group of five different distinct concepts needs. However, there are still a lot of issues with one manager's actions bleeding over and affecting the other restaurants. Customer service has been prompt and helpful most of the time, and it does feel like our suggestions are being taken seriously. I'd still love to see much better siloing and more robust walls between restaurants. I'd like to be able to see only when there is a conflict with employees who work at more than one location, and have the rest of all the information be separated. The filters are useful, but it would be better if there was more separation between locations.
Love the ease of use, and I love the support
Everything from all the restaurants tends to get lumped together. We'd really like to have more control over which managers see which employees, etc. Swaps also are very unnecessarily confusing.
Kevin, Thanks for the review and feedback! It sounds like you are using locations to separate your various restaurants. Have you tried creating separate schedules? This will allow each restaurant to have it's own schedule and will prevent any crossover. Just ping us on support and we can help you get this setup. -Ben
Laurie M.
Used daily for 2+ years
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We use Zoomshift seasonal for a public swimming pool. We have over 50 employees. Zoomshift lets us put requested days off in and lifeguards can swap shifts with ease. We love this program.
Zoomshift lets you categorize by position. I would like if I could put names in alphabetical order.
Sean P.
Retail, 51-200 employees
Used daily for 2+ years
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Where do I begin? Great value, it has been such a time saver. The employee's love it, they can check their schedule, ask for time off, swap shift or pick-up shifts from their computer or their phones anywhere anytime.
easy, fast, efficient it is such a time saver, great customer service
Nothing after I talk to them and they show me how to do their updates
Brittny S.
Nonprofit Organization Management, 11-50 employees
Used weekly for 1-2 years
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The customer service representatives have been super timely in responding to any inquiries and have been incredibly pleasant to work with. I believe the software, combined with the customer experience has made working with ZoomShift a wonderful experience.
This product is super easy to use, and even if you have zero experience working with a scheduling software, the system is fairly intuitive and makes scheduling volunteers super easy.
The only feature that we would likely benefit from, would be an option to just post Saturdays on the calendar. We only schedule on Saturdays, so this is super small on the grand scheme of things, but really the only other thing we could benefit from, otherwise, this software has been super efficient for us.
Debra M.
Financial Services, 11-50 employees
Used daily for 2+ years
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The software is user friendly
the ease of setting schedules and vacation time works
I don't have one because it does everything I need it to do.
Jon S.
Wholesale, 1-10 employees
Used weekly for 1-2 years
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We use the mobile clock in and clock out functionality every day and it just works, no problems, no complaints. Setup is easy, just create a new user in the system and the system sends an email with all the instructions for the user to get started. We don't need alot of bells and whitles but ZoomShift has them but the interface isn't so complex that the extras get in the way.
We don't use alot of the functionality but what we do use if flawless, no complaints.
Jennifer k.
Individual & Family Services, 11-50 employees
Used daily for 1-2 years
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We love that this program helps to keep all our timesheets from different buildings in one place and so organized.
wish we could have a way to code no call or no show
Stephanie M.
Health, Wellness and Fitness, 11-50 employees
Used daily for 6-12 months
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This product has saved me so much time, with being able to copy schedules, print out the payroll, and the time sheets.
The ease of scheduling and tracking time off requests.
Not really anything I would say is a con.
Margaret A.
Education Management, 201-500 employees
Used weekly for 2+ years
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very positive
the ability to schedule multiple people over multiple locations with ease- lots of built in copy and past features that save time
I wish you could add additional users to view only without the additional cost
Dylan H.
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I employ 20 wonderful student employees, all with ever changing schedules, academic work, clubs and social outings. I use to spend five to six hours a week fussing over the Google Calendar schedule, and when anyone tried to drop/trade/or got sick, scheduling took over my entire work day. Zoomshift changed all of that. I have been a customer for almost three years now and cannot recommend this software enough. Most importantly Zoomshift helps us uphold standards as a work team. There is no longer any doubt that employees know when they work or can check readily. I love Zoomshift because its contribution to my professional life is on par with having hired someone to do my scheduling for me. Sincerely, Dylan Houston, MPA Computer Center Manager The Evergreen State College
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Dylan, Thanks for being such a loyal customer. You guys have been with us since the beginning! Your review is making everyone at ZoomShift smile right now :). Ben Co-Founder @ ZoomShift
Sara C.
Construction, 1-10 employees
Used daily for less than 6 months
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For some reason Jenny choose this instead of working with Google Calendar. OK. We are here. It is my understanding that you were helpful to Jenny when she was setting it up.
I like that it shows the amount of money billed per job per week for an employee.
I would like our cleaners to be able to adjust their own schedules without having to have manager capabilities and seeing others schedules and pay rates. I don't like that it is hard to use on my phone. Yes I can see my shifts, but it is harder to change things.
Carolina P.
Retail, 1-10 employees
Used weekly for 1-2 years
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I love how easy it is to set my team's schedule. Our staff also gets notifications of changes and make time-off requests with ease. It is also affordable.
Nothing. It is perfect for what I need.
Julia H.
Nonprofit Organization Management, 51-200 employees
Used daily for less than 6 months
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Great customer support. All of my questions have been answered! There are a few functions I wish it had but overall it has helped me to be more efficient when scheduling my staff. My staff love the feature of the app and being able to get alerts on their phones.
The app, it adds up my hours, it is color coded, pretty easy user-friendly.
I wish it had a way to set hour limits for each individual staff.
ROBERT A.
Used daily for less than 6 months
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I can track better my people in the field and at the same time I can see what it is costing. It also helps keep my people in line.
As the owner, I cant see the full schedule at in one screen on the App. I need to be on the computer and website to see that in full.
Brennan P.
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This was designed for restaurants; I am using it to schedule teachers and classes at a private ESL school, and it totally works for our needs. There are a couple restaurant-specific features we don't need, but they don't get in the way. Customer service at ZoomShift is very swift and super friendly.
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Brennan, Thanks for the review! It's always interesting to see all of the different use cases for ZoomShift. It's rewarding to see it being used at an ESL school! I have a few friends that teach at an ESL school and I admire what they do. Ben Co-Founder @ ZoomShift
David W.
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I'm currently using this software for over 60 employees. It's incredibly user-friendly. I probably spend about 1-2 minutes explaining how the app works and my employees pick up on it right away. In addition to being a great app, the creators of the app are wonderful. They're very quick to respond if you have any questions or need any help. They're also very receptive to feedback. The versatility of this app is great and I think it works for a wide range of business models. I highly recommend using it!
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chai yin o.
Hospital & Health Care, 1-10 employees
Used daily for less than 6 months
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easy to use and view. would be helpful if the client is allow to pick the features needed than choosing from the few fixed packages. Bit pricey when the number grow bigger especially for oversea client like me.
easy to use and view
pricey.
Alex U.
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I'll tell you why. I've been running a small business with 4+ employees for the last 3 years and scheduling labor had always been a huge task. I had no idea this type of software was available. With this software I'm able to bring my labor cost down, organize employees and use less time planning employees scheduling. Over all, this service is awesome. The user interface is clean and simple to use. The pricing doesn't hurt and customer support is on point.
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Katie W.
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The Zoomshift staff has always been there to answer any question that I may have. Their system is easy to use and streamlined for all of my staff members, regardless of their technological knowledge.
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Katie, Thanks for taking the time to write this review. We take pride in our level of customer support, and I'm glad to hear that this is one of the things you like about ZoomShift. We are always around to chat :). Ben Co-Founder @ ZoomShift
Cindy M.
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I have been using Zoom Shift for awhile at my Ortho office. It very user friendly. We have recently gone through a new version and was very easy to adapt to. The only thing we have experienced on the new version at times when we try to get on is a pop up that says whoops try again later etc... that didn't happen before. It has made scheduling a lot better for me. Yes I would recommend your product to others.
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Jackie S.
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I LOVE ZoomShift! I have researched and tried many other scheduling programs and ZoomShift is by far the best. It is easy to use and all of my employees love it. It is completely reliable which has been a problem for us with other programs in the past. It also has made scheduling much easier and quicker. We absolutely love it and I have nothing bad to say about it!
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Tanea S.
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They were there every step of the way through installation and they are extremly helpful and freindly. Any request for changes that we've put in have gone through in less than a week! I recommend to any and everyone in need of schedueling software!!!
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