DealerCenter Reviews

The system is a great add on ,very simple and accurate i would recommend this with any computer illiterate person. Desk a deal features for estimating a deal and organizing prospects are very straight forward

The Cons is that states regulations compromises the full effect of the opportunity dealers center has to offer with certain situations such as form signing for new comers that may not remember where the customers should sign documentation.

I have used numerous CRM tools in the automotive field. This is by far the easiest to use and manage. Inventory tool in exceptional. I would expect to pay triple what we do.

Mobile app is not as robust as I would like. Email and text message blast is non functional and the support team is mostly overseas. No accountability when things go wrong.

The ease and customization to you r dealership that it offers.

Only thing I don't like is the fact you can't use the same username on 2 different computers or it will automatically log you out while working if someone accidentally signs in. That can get frustrating at times

Dealer Center is easily the the best product for auto dealership inventory and customer management. It is the easiest to use of all I have tried, and has the most available features.

I only wish there was an integrated service department management software for Repair Orders. Although I can include repair costs for each vehicle, it would be nice ot be able to track a vehicle from sales inventory, past Sold, and through any future repairs.

I have a better understanding now of how the CRM tool can help me automate my business. It gives me the same level of tools that franchise dealerships at a fraction of the cost. Very user friendly compared to all the CRM tools I've worked with over the last 15 years.

I have used DealerCenter for over 3 and a half years and I see the improvements and the adaptation with new technology and catering to real world dealership needs.

Integration with social media , with NADA , with Westlake Financial and Flooring, the use of CARZING

They charge you extra for the use of NADA

I really think you get the most out of this system for what it costs, I have the value bundle which includes the DMS, CRM, booking service, advertising, and a website. It allows me to easily integrate with all my finance companies in one location. I really like having one location where I can handle all my daily dealership needs and the support that they offer is amazing. My rep has helped me to set up the system and customize things to the way I need them to work more efficiently for my business.

Sometimes the system goes down or has trouble printing on Chrome which is what I use most often and it does slow the flow when I am not able to print what I need when a customer is present.

The ease of use and the great customer service I receive especially from appointed customer service representatives.

The bill of sales will not go into Numerical sequence. I have put in many tickets to try to get this resolved because it is the law in Rhode Island to have the bill a sales in sequence but to no Avail hopefully one day customer service support will fix this problem

EVERYTHING NO FLAWS CUSTOMER SERVICE IS INCREDIBLE GREAT SERVICE very easy to use and understand ,great for both new and experienced dealers,I highly recommend it.

NOTHING EVERYTHING ABOUT THIS SOFTWARE IS GREAT. I COULDNT COMPLAIN ABOUT ANYTHING. IVE BEEN IN THE BUISNESS OVER 20 YEARS AND DEALERCENTER HAS BEEN MY FAVORITE FOR AS LONG AS I REMEMBER

What I like most about this software is ease-of-use, the mobile application is a useful tool for scanning customer information & adding inventory.

What I like lease about this software is customizing certain fields. It would be helpful for users to customize their own application a bit more.

How easy it is to use and how the app is very user friendly. Customer service was also great and walked me through every step with Dealercenter's website and mobile app. Also showed me extra features of Dealercenter I had no idea existed!

I can't complain about anything with Dealercenter. It is the most user friendly and easy to use software on the market.

User friendly

Import data

What I like most about the software is that I can do everything from one system and the support I get from Desiree and all the other reps there is great!

I have used Dealer Track in the past and they offer "pay off communication" which tells me exactly how much the customer owes at any given time so I can assist my customers better.

Ease of use and the deep range of options.

The iphone app is a little bit slow, and as far as the CRM text messages, you cant shorten the links to carfax or include a pdf. I would think a customer wants a clean short message. No long urls to click.

I love the ease of inputting a deal and structure. Also, inputting our inventory a long inputting process either. Processing and preparing a deal is convenient with their software.

We like their bank financing procedure option. I just wish they had more financial institutes and banks to choose from and to deal with.

Dealercenter makes it easy to get up and running right away. I love the fact that as soon as my set up is complete, I can literally sell a car right away. I don't feel tied down by lengthy contracts and outrageous stipulations, the sign up process is quick and i'm off! Carla my rep was the best!

The software can be a little difficult to use with certain browsers. I would have an all black page printed out sometimes while printing a deal . Despite having other options for desking deals, i continue to use DC because of its many PROS.

The features that need monthly payments that customer representative helped me discover.

the monthly cost that is being charged for more services.

The concerned customer representative was cordial Always go to the fullest extent possible to solve any and all my issues. Never seems to be wearied or troubled by my constant need for help with navigating through dealer center

Unable to manipulate sale dates owing to hard set default built into software. It costs too much in comparison to newer products on the market

What we like the most about DealerCenter is EVERYTHING! Specifically, we love the mobile app & being able to conduct business remotely.

What do we like least that it doesn't show the cars in the customer field when the leads come into DealerCenter. Once you drill down to the customer, you can see the car, but it would be nice for the vehicle to be referenced immediately.

The software has continued to grow to fit our needs. We can choose as little, or as many options as we would like and make changes at anytime and customer service is always knowledgeable and available to help with these requests.

The inventory feature sometimes has bugs when you are trying to sync the mobile app data to the server.

all the integrations

sometimes runs slow

Software is easy to use and is super user friendly. One of the best parts is your customer service. It goes above and beyond and answered all of my questions.

No complaints from me. Its hard to find any true downsides to the software and your customer service.

The company is so far ahead of the curve when it comes to bringing anything a dealer could want from a DMS. From our website to inventory. I have been with Dealer Center for over 6 years and I don't keep using them because their bad!

some times, there technology gets ahead of their support. But, they are always willing to get the answer and fix it

User friendly with training.................

The CRM doesn't seem as efficient as it could be. Take get repetitive and waste time clearing them.

I'm able to manage my entire business from a single application AND while on the Go! The application is both MAC and Window based which was a limitation of Frazer. The CRM tool is also the BEST! The integration makes everything super easy & streamlined.

What I like least about the software is the short duration of trials. The trials should be 90 days.