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Epic Logo

Modular, cloud-based ambulatory EMR software

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Epic - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Epic overview

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Based on 449 verified user reviews

What is Epic?

Epic is an electronic medical records tool offering key features such as HIPAA compliance and charting, among others.

Who uses Epic?

By industry, Epic reviewers are most commonly professionals in hospital & health care (52%). The most frequent use case for Epic cited by reviewers is electronic medical records (60%).

Starting price

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Pros & Cons

Healthcare Industry

Patient Management

Order Management

Complex and error-prone order management

Frequent bugs and technical glitches

Slow performance and workflow delays

Epic’s user interface

Ease of use rating:

Epic pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(19)
3-4(164)
5(266)

What do users say about Epic?

Epic is an electronic medical records tool offering key features such as HIPAA compliance and charting, among others.

Select to learn more


Who uses Epic?

Based on 449 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospital & Health Care
Medical Practice
Health, Wellness and Fitness
Computer & Network Security
Others

Use cases

Electronic Medical Records
Patient Management
Medical Practice Management
Telemedicine
Occupational Health

Epic's key features

Most critical features, based on insights from Epic users:

Patient portal
Patient scheduling
Compliance tracking
Claims management
Decision support

All Epic features

Features rating:

Appointment scheduling
Automated scheduling
Billing & invoicing
Charting
Claims management
Claims scrubbing
Client portal
Coding assistance
Compliance management
Compliance tracking
Customizable templates
Decision support
EDI
Electronic payments
EMR/EHR
Financial management
For medical purposes
For obstetrics & gynecology
For orthopedics
Health monitoring
HIPAA compliant
Insurance eligibility verification
Live chat
Medication management
Mobile access
Monitoring
OSHA recordkeeping
Patient education
Patient engagement
Patient intake
Patient portal
Patient records management
Patient scheduling
Physician scheduling
Practice management
Remote treatment planning
Scheduling
Self service portal
SOAP notes
Telemedicine
Video conferencing
Workflow management

Epic alternatives

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Epic integrations (5)

Integrations rated by users

We looked at 449 user reviews to identify which products are mentioned as Epic integrations and how users feel about them.

Integration rating: 5.0 (1)

Scheduling and client information

CN

Carli N.

Scheduler

Integration rating: 5.0 (1)

Integration rating: 4.0 (1)

Integration rating: 4.0 (1)

We do all our billing through Caretracker. Because Epic often sents wrong information or no information at all, we have extra work to do.

Billing and demo interface

KL

Katherine L.

Receptionist

1/2
PioneerRx logo
PioneerRx

Integration rating: 5.0 (1)

AthenaOne and PioneerRx have a bidirectional interface to where when something is updated in one system, it is updated in both.

BP

Ben P.

Pharmacy Tech

Epic support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk

Training options

Documentation

Epic FAQs

Q. Who are the typical users of Epic?

Epic has the following typical customers:
Large Enterprises, Mid-size Business, Small Business, Freelancers

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Q. What is Epic used for?

EpicCare is an EMR solution for large healthcare organizations and academic medical centers which is built to store extensive and complex medical records and data. The solution’s advanced features and functionalities include a smart workflow design, chart review, order management, and documentation. EpicCare helps bring together clinical and revenue cycle management in order to enhance patient health care delivery, and simplify admin tasks for bills, invoices, and payments. Epic's modular health recording solution includes predictive analytics and embedded smart decision support tools which are helpful for physicians when documenting patient sessions, such as in taking symptom notes, and indicating possible outcomes based on records. EpicCare helps physicians coordinate with external providers in order to help with resolving care gaps, and apply cost efficient treatments. Users are able to consolidate patients' clinic bills and outstanding balances into a single statement for quicker payments, as well as track finances and manage the revenue cycle. Physicians and staff are able to work simultaneously on the same documents thanks to EpicCare’s multi-user capability, and because the platform is web-based, both physicians and patients can access important clinical data at any time, from anywhere. Through EpicCare’s MyChart feature, patients can access their personal and family health information, as well as message doctors, complete questionnaires, attend e-visits, schedule appointments, and more. New patients are able to register via online scheduling, and patients in the hospital can reach out to their care team via tablet, as well as review their schedule, request help, and access personalized patient education materials.


Q. Does Epic support mobile devices?

Epic supports the following devices:
iPhone, Android, iPad


Q. What level of support does Epic offer?

Epic offers the following support options:
Chat, Email/Help Desk

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