Fieldwork Pricing, Features, Reviews & Comparison of Alternatives

Fieldwork

Cloud-based pest control software with native mobile apps

4.82/5 (17 reviews)

Fieldwork overview

What is Fieldwork?

Fieldwork is a service and operations management solution designed specifically for pest control businesses. Deployed within the cloud and supported by free native mobile apps for iOS and Android, Fieldwork enables controllers, managers and pest control technicians to work remotely and still function offline. Syncing data back into the system once web connectivity is restored, users can schedule and view appointments with the ability to look at technicians' daily, weekly or monthly job agendas side-by-side. A centralized calendar allows new, one-time, or recurring appointments to be created with a single click, while a work pool feature makes unassigned jobs available for selection and Google Maps integration plots appointment locations geographically.

Fieldwork also incorporates a CRM for adding customer information such as contacts, service histories and billing details. Custom fields allow complex data requirements to be defined and captured, while customers spanning multiple locations can be accommodated for. Key core features also go on to include billing and invoicing with online payment processing, chemical tracking and trend reporting options backed by barcode scanning for traps or stations.
www.fieldworkhq.com

Pricing

Starting from
$39/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Fieldwork screenshot: An integrated CRM allows for the management of customer data such as contact information, billing details, service histories and moreFieldwork Pest Control Software IntroductionFieldwork screenshot: Trend analysis reporting options within the portal visualize tracked activity trends to provide insights on a number of data areasFieldwork screenshot: Companion apps for Android and iOS platforms assist technicians and operators working remotely with appointment scheduling, signature capture and moreFieldwork screenshot: Raise invoices, send billing reminders and enable clients to pay for services thanks to online payment processing supportFieldwork screenshot: The native Fieldwork Mobile app for iOS and Android includes the abilty to capture signatures digitallyFieldwork screenshot: The dashboard-based portal offers at-a-glance data visualizations, displayed via customizable widgets Fieldwork Dashboard Overview

Fieldwork reviews

Excellent
14

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.8
  5.0
Dauphin Ewart

Great service software

Used daily for 2+ years
Reviewed 2019-03-15
Review Source: Capterra

Fieldwork’s software is easy to use and intuitive. Scheduling is very visual which my customer service team loves. The technician app is fast, simple, stable, and it works offline. The reports are quick to run and easy to read. The support is amazing. Their team is responsive and great to work with. I’m loving working with Fieldwork.

Pros
Intuitive. Easy to use. Consistent development.

Cons
Overall we are really happy with the software. I️ still Extract data and use excel for complex reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Renee Peters

Helped systematize our company

Used daily for 1-2 years
Reviewed 2019-05-30
Review Source: Capterra

Fieldworks has benefited our company by keeping our technicians on schedule, saving time on data input and keeping us organized. And keeping us all organized is a BIG task here at our company!!!

Pros
Fieldwork software has helped systematize and saved us hours of inputting data! For the initial setup you are able to import your customer data base from your old system. The app is user friendly that even our "low tech" technicians can use on their phone or tablet. The customer service is amazing!! I can talk over the phone or through their "Conversation" link that is right there on the screen. They get right back to you to help you in any way you need. They save us so much time if I can't figure it out on my own. Also, the software is price perfect for our growing company. You can't beat the investment in something that saves you time. Time can not be replaced!

Cons
With ever thing new, comes a learning process. It does takes time, as with anything, to learn all the bells & whistles of the software. We are learning as we go. But, once you learn it, you will find that the software is awesome and saves us time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lori Buenaventura

Best customer service and ease of use

Used daily for 6-12 months
Reviewed 2019-08-06
Review Source: Capterra

Scheduling and interfacing with mobile phones. Fixing this issue would be amazing

Pros
I love that this software is like using Google Maps and that everything is easily updated and changeable.

Cons
not knowing where to find easy answers to what seem to be common questions. If there are sub categories under the help menu, it would be good to be able to see them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Dari Pereira

Great software

Used daily for 1-2 years
Reviewed 2020-02-04
Review Source: Capterra

I have not had any frustration with the software in fact it has surprised me how well it works and runs!!!

Pros
software and customer service (IT) are amazing they have helped me out with different challenges and they have thought of everything. The software saves me so many hours a week not having to do a bunch of admin work . Also my customers enjoy the software by having a customer portal and not having to be hold just to ask questions that they can find with their tip of there fingertips.

Cons
They are on a different time zone then me . Their 5 pm is my 2pm . I had an urgency once (operator error) not the software but they were closed I could not get a hold of (IT) that day . but the good thing I was able to get help the next morning at my 6 am .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christopher Moore

Best Pest Program On The Market Today!

Used daily for 6-12 months
Reviewed 2019-04-08
Review Source: Capterra

Once I went through the initial switch over ,life has been easier for my company. I love the team at Fieldwork and their willingness to help my business be successful by providing their time,input and the constant helpful updates to their program.My only regret was waiting so long before actually switching over.

Pros
There is so many things I love about this program.There are reports for everything practically. This program is great for California PCOs.I love the mobile app for our techs,I love how accessible the Fieldwork team is,no matter how many questions you have they are there for you.There is so much you can do with this program .The one thing I think that makes this program the best out there is the fact the Fieldwork team listens to their customers and their needs.They are always adding or tweaking the program based on the needs of its customers.Switching over to Fieldwork has made running my office and company that much easier and less stressful and most importantly has helped bring my cost down.

Cons
The only con for me is the time difference .I am in California and FieldworkHQ is based out of Chicago.I just make sure I contact them early in the day if I have any questions or concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fieldwork pricing

Starting from
$39/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Pricing is based per technician with popular packages as follows:

Solo = $39/1st Tech
Startup = $59/1st Tech
Business = $79/1st Tech
Pro = $99 /1st Tech

Additional Technicians:
Solo = $19
Startup = $29
Business = $39
Pro = $49

(Office users and admin users are free, 14-day tree trial available)

Fieldwork features

Activity Dashboard
Calendar Management
Customer Database
Reminders
Reporting & Statistics

API (167 other apps)
Accounting Integration (98 other apps)
Activity Tracking (100 other apps)
Automatic Notifications (123 other apps)
Billing & Invoicing (142 other apps)
Customizable Reporting (114 other apps)
Data Import/Export (110 other apps)
Document Management (96 other apps)
Electronic Payments (113 other apps)
Inventory Management (131 other apps)
Inventory Tracking (103 other apps)
Invoice Management (131 other apps)
Quote Management (88 other apps)
Search Functionality (108 other apps)
Third Party Integration (126 other apps)

Videos and tutorials

Additional information for Fieldwork

Key features of Fieldwork

  • Quotes / estimates
  • Property layouts
  • Pest activity tracking
  • Pesticide usage tracking
  • Scheduling
  • Fleet management
  • Visual job costing
  • Customer service history
  • SSL encryption
  • Signature capture
  • Technician scheduling
  • Google maps
  • Work pool
  • Chemical tracking & reporting
  • Automatic backup
  • Appointment reminders
  • Barcode scanning
  • Calendar management
  • Client portal
  • Credit card processing
  • CRM integration
  • Customer database
  • Customizable templates
  • Email integration
  • Mobile integration
  • Multi-location
  • Offline access
  • Secure data storage
  • SSL encrypted network
  • Trend analysis
  • Work order management
  • Activity dashboard
  • Text alerts
  • Appointment management
  • Drag & drop interface
  • Custom fields
  • User photos
  • Reporting
  • Data entry verification
  • Technician tracking
  • Widgets
View All Features

Benefits

• Fieldwork is an online service management system supported by native apps for deployment within pest control businesses that wish to grow a customer base while adopting a paperless approach to operations.

• Schedule one-time or recurring appointments within the centralized Fieldwork calendar and view locations plotted on Google Maps, issuing automated appointment reminders and pre- printed tickets where required.

• Barcode scanning enables trap data to be captured without the need for proprietary handheld devices, tracking performance and evidence to run detailed trend analysis, visualized within portal reports.

• Fieldwork mobile apps for iOS and Android platforms allow for appointment viewing and scheduling, customer registration, work order creation, service history viewing, digital signature capture and more.

• The companion smartphone apps allow technicians to work remotely, supported by an offline mode that syncs data back into the system when online connectivity is restored.