Fieldwork Reviews

Software shouldn't be difficult, FeildWork has done an amazing job of keeping it simple and genuine!

Haven't found any yet after 2 years of use. Customer support has done an impressive job with response time and the in-app chat feature was a great add-on.

Once you learn it, you won't leave it. Great customer service and always fast and to the T on fixing an error if an issue. All programs have bugs but this one has the least and can be corrected quickly because we believe this software is lightweight and not heavy on the appearance like all other software's.

None Yet to report as we did try other software's and found that Fieldwork is the most versatile pest control software out there.

I love that this software is like using Google Maps and that everything is easily updated and changeable.

not knowing where to find easy answers to what seem to be common questions. If there are sub categories under the help menu, it would be good to be able to see them.

Fieldwork software has helped systematize and saved us hours of inputting data! For the initial setup you are able to import your customer data base from your old system. The app is user friendly that even our "low tech" technicians can use on their phone or tablet. The customer service is amazing!! I can talk over the phone or through their "Conversation" link that is right there on the screen. They get right back to you to help you in any way you need. They save us so much time if I can't figure it out on my own. Also, the software is price perfect for our growing company. You can't beat the investment in something that saves you time. Time can not be replaced!

With ever thing new, comes a learning process. It does takes time, as with anything, to learn all the bells & whistles of the software. We are learning as we go. But, once you learn it, you will find that the software is awesome and saves us time.

I have tried other pest control software programs to run my business and Fieldwork HQ is by far my favorite. Their customer support is the best I've ever experienced. They respond to inquires promptly and always have a professional and kind demeanor. They are very knowledgeable about their product. There has never been a problem they have not been able to solve for me. I find Fieldwork HQ easy to use in both the field on my mobile and back home on my computer, very user friendly. The price is also quite reasonable for all that you get. I would, and do, recommend Fieldwork HQ to my friends who work in the pest control industry.

I'd like to see an ability to pass the service charge when a customer pays by credit card over to the customer automatically.

There is so many things I love about this program.There are reports for everything practically. This program is great for California PCOs.I love the mobile app for our techs,I love how accessible the Fieldwork team is,no matter how many questions you have they are there for you.There is so much you can do with this program .The one thing I think that makes this program the best out there is the fact the Fieldwork team listens to their customers and their needs.They are always adding or tweaking the program based on the needs of its customers.Switching over to Fieldwork has made running my office and company that much easier and less stressful and most importantly has helped bring my cost down.

The only con for me is the time difference .I am in California and FieldworkHQ is based out of Chicago.I just make sure I contact them early in the day if I have any questions or concerns.

Everything we think of or ask for is already available or they develop it in a very timely way. They take the time to trouble shoot issues we are having and find a lasting solution.

The switch over is very labor intensive but so worth it. It’s a software that you can grow with and stay with.

software and customer service (IT) are amazing they have helped me out with different challenges and they have thought of everything. The software saves me so many hours a week not having to do a bunch of admin work . Also my customers enjoy the software by having a customer portal and not having to be hold just to ask questions that they can find with their tip of there fingertips.

They are on a different time zone then me . Their 5 pm is my 2pm . I had an urgency once (operator error) not the software but they were closed I could not get a hold of (IT) that day . but the good thing I was able to get help the next morning at my 6 am .

Easy to use and runs light cost is very reasonable

When I cant get signal in a certain rural areas I can't complete a work order on it but that's the phone company not Fieldwork

Intuitive. Easy to use. Consistent development.

Overall we are really happy with the software. I️ still Extract data and use excel for complex reporting

it is a lot easier to use than our older one, more organized as well.

sometimes the system can be a little on the slow side

Program is very user friendly and easy to use. All of the support staff are always there is help. CSR is fantastic and wonderful at providing fast answers to all of my questions and provides an email review so I can circle back and review in the future.

Canned reports could be more robust. They provide less than stellar data that has to be reviewed and scrubbed prior to it being a functional report.

It helps me keep my business moving forward. Keeps track of your invoices.

Whatever it is the software team helped fix it.

Every single time I reach out to one of the Fieldwork Reps they are responds in a very timely matter even on weekends when they are closed until Monday

There is nothing i can say bad about this company.

Customization E-mail functions Mobile App Visual Routing

Integrations was difficult due to our former software being unable to provide us the required information. The team at Fieldworks was very helpful with this process and we were able to get it all converted quickly and accurately.

Easy to use and very functional to customize.

For the most part everything you need is there know for our staff, and customers. My only gripe but this goes with all software when you first use it. It takes 2 to 3 months to really learn the software.

The software is easy to use but powerful

I wish I had started with this software. It is exactly the right fit for our business.

I like that this is software designed for technicians, and that the developers listen to our feedback and implement those ides into the software to enable us as operators to be more efficient and fluid. I am an owner/operator, and this software truly enables me to be out in the field, working with my clients, AND run this business very smoothly(whodathunkit?!) Aside from the time I use the app in the field, I usually am running the back office at night when I come home, and it takes less than 30 min tops and I'm done for the day.

n/a so far I have no issues with this software or the company.

Fieldwork software is just what my company needed to take to the next level for commercial accounts. Customer service is second to none.

It would great barcoding equipment would be able to gather all product use at the end of service.

Flexibility - Ease of use - Customer Support

No cons, any issues we have get resolved by the customer support team

Got almost everything you can ask for a pest control software at affordable price compared to competion

Could have more features and better ui on mobile to see wich client on the list or devices that have been scanned.

The system is user friendly and gives a great detail to the customer profile. Very versatile that allows the user to set up accounts and services easily.

I have not found any challenges in our time using the program. Spend the time to set it up properly and the future usage will be easy

I appreciate how much work the team puts into being available and making sure my needs are met. Thank you [SENSITIVE CONTENT] I look forward to a long relationship with you guys. I refer everyone to fieldwork HQ

NA I liked everything about this software.

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No cons were added to this review