Flex Pricing, Features, Reviews & Comparison of Alternatives

Flex

Web-based rental management software for the event industry

3.98/5 (133 reviews)

Flex overview

What is Flex?

Flex is a web-based rental management software that offers features such as financial management, client management, barcoding, and workflow management. The software is targeted at customers in the live event industry.

Flex helps in the customizable management of contacts including vendors, freelance labor, customers, and venues. The software helps to manage customer relations via features such as default discounts, flexible payment terms, and follow-up calls. Event managers can schedule crew functions and communicate with event crews via emails through Flex. The software also offers configurable workflow features that can support the client organization’s in-house processes and terminology.

Flex supports multiple users working on the same pull sheet and helps in warehouse management as well as inventory management. The software also supports common barcode scanners including wireless, USB wedge-style, and Bluetooth scanners. It helps in label printing as well. Flex offers financial management functions that help to track payments and create invoices. The tool integrates with QuickBooks and supports invoices, quotes, payments, rentals, credit memos, and purchase orders.

Flex can be used by enterprise organizations as well as single location small businesses. The software works with Mac OS, Windows, and Linux operating system. It is supported on all internet browsers including IE, Firefox, Safari, and Chrome. Flex customers include Crux Events, Blue Frog Productions, VJAM, and Evolve Media Group.
www.flexrentalsolutions.com

Pricing

Starting from
$270/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Flex screenshot: The software supports warehouse and inventory management featuresFlex Rental Solutions - Promotional VideoFlex screenshot: Native iOS apps enable users to access the application from iPad & iPhone devicesFlex screenshot: The application offers a user-friendly interfaceFlex screenshot: It offers features like availability calculationsFlex screenshot: Flex helps with inventory managementFlex screenshot: The software supports barcode scanningFlex screenshot: Users can manage invoices, quotes, memos, and purchase orders

Flex reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.8
  3.6
  4.0
Kate Griswold

Flex is great for managing our inventory, and communicating with customers each step of the way.

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

It streamlines our business. It makes tracking, maintaining and managing our inventory easy. It also improves our corporate image and streamlines our customer communications. Lastly, it holds everyone working in the warehouse responsible for their work and accuracy of orders by tracking their scans.

Pros
Flex makes it easy for our account managers to build quotes and communicate that information with customers. Which then easily translates into documents for our warehouse team to prep and prepare orders. It is also wonderful to have the ability to document maintenance, damaged or broken items and losses for each event or rental. The customization capabilities also mean that we can really make the software our own and create documents or work flows that work best for our company. We aren't stuck with a cookie cutter solution that only fits some of our needs. Additionally, the support team is on top of it. They can help with a wide range of questions or issues and are very patient and detailed when explaining how to do something.

Cons
The customization can be daunting. There are SO many options that occasionally you can accidentally make changes you don't intend to. On this vein, the software is also ever changing. Which is AWESOME, but as a small business it can be difficult to keep up to date on the changes and new features. Overall we don't have any big complaints. Our dislikes are all features... There are just so many features that it is hard to master them all!

Response from Flex Rental Solutions


Kate, thanks for such a wonderful and thoughtful review of Flex. It makes us so happy hear about all the wonderful ways you're using Flex at Mastermind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matt Lees

Love the software. Very easy to use and grows with the company. Great Tech Support.

Used daily for 2+ years
Reviewed 2018-04-18
Review Source: Capterra

Compared to our previous software this is tremendously beneficial. This makes inventory management and writing quotes much easier.

Pros
Once its set up, its very fast and easy to write quotes and manage inventory. That process takes a long time to get to, but the tech support is unrivaled. Its incredibly flexible in allowing individual customization which allows us to make our documents look the way we want. We're still learning and tweaking our forms and its great that we can continue to change.

Cons
Sometimes the open format and flexibility is TOO much flexibility. Once in a while we'd like to just have a standard way to fix a problem but can't because the issue is unique to the way we've structured our individual set-up. (Fortunately tech support is a life saver here) Also, there are some strange bugs still working out with regards to inventory- items that are scanned out today will show as unavailable for a job in the future simply because FLEX recognizes they aren't currently in the system. Also, there are some strange issues where you have to reload the page once you write notes. Also you have to work around unserialized items or expendables that we would like to track: we have a known quantity that go out and come back (like mic clips) but cannot scan them out without barcoding them.

Response from Flex Rental Solutions


Matt, we're definitely a Flex-ible software and we made it that way intentionally to make sure our users can customize their system for their particular needs. That being said, if there is something not working how you expect, contact support! We're glad you love our software, our software loves you too!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Walter Duckworth

Works for some things but is clunky

Used daily for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

Pros
Flex has so much potential yet the basic core functionally of the program is not being focused on.

Cons
The program is written in pieces and coded by outsourced programmers. So where one thing works well it doesn't translate into the rest of the program and is often overlooked. The ability to do a multi-session show that would incorporate and calculate total equipment needed for shows that changed equipment requirements for each day. This was promised to us over 5 years ago when we purchased the software. Broken promises that they were going to have it. I designed the workflow and even offered to pay Rep to build it and he denied it. Updates are pushed and screw up existing user settings to the point that we have to keep records of where user setting is supposed to be. Figuring out the settings and where everything is difficult. If you don't use the back end of the program daily it's very easy to get lost and screw something up. Stupid things like Move Above or Below vs Move After or Before. Consistencies don't exist. The system is slow. Clicking and dragging items onto a quote takes forever! Inventory takes forever! Lack of ability to "insert" items into the "Suggestions" tab for an item. Late missing list needs more options. Ability to make custom reports to print Ability to customize printing documents, like quotes, Event Folders Lack of ability for different warehouse pricing Flex focuses too much on getting new clients and updating the software instead of focusing on making the software run.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Robert Huskey

Solid Platform for Small to Medium size users

Used daily for 2+ years
Reviewed 2018-04-18
Review Source: Capterra

When we started with 1 location and 4 employees the system was awesome. With the addition of more facilities and staff we have found some issues. But overall the ability to enter a client, create a quote and process an order is great.

Pros
Ease of entering data. User Interface/GUI. Overall layout of platform. Automated functions for sending quotes/PO's.

Cons
Equipment scheduling when working between multiple locations/warehouses and when moving equipment from existing jobs to other facilities does not currently reflect stock properly. Mixing the sale of rental inventory into the mix causes additional issues. Lack of ability to generate reports on cross rentals seems a major failure on a rental software program. The scheduled inventory count application is flawed in not automatically accounting for existing equipment scanned out to jobs that overlap the count period. Also the report, if generated anytime after the actual count changes to the current state, not the state when counts happened.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Keenan Gaynor

Excellent desktop platform, lacking mobile support

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

Pros
Software's Ease of use, multi-user (seamless ness from Warehouse to Warehouse). Every function we would need to perform from a logistical standpoint we can.

Cons
Software lags from time to time. Also tends to crash and/or freeze via Mac OS X from time to time (particularly when tweaking invoices). Also wish you guys revamped the mobile app :) came out and then was abandoned - we rely on it for our smaller Warehouse locations.

Response from Flex Rental Solutions


Hey Keenan! Thanks for the awesome review and that you're finding our software easy to use for your business. Our dev team is working hard to address the lags and reliability side of things. Stay tuned!

Rating breakdown

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Features
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Flex pricing

Starting from
$270/month
Pricing options
Subscription
Free trial
View Pricing Plans

Price: $270 per month plus one-time setup fees of $800.

QuickBooks integration is charged at additional $25 per month.

Contact Flex Rental for detailed pricing information.

Flex features

Customer Database
Customizable Reporting
Inventory Management
Inventory Tracking
Search Functionality
Third Party Integration

API (180 other apps)
Accounting Integration (102 other apps)
Activity Dashboard (175 other apps)
Activity Tracking (102 other apps)
Automatic Notifications (128 other apps)
Billing & Invoicing (150 other apps)
Calendar Management (109 other apps)
Data Import/Export (124 other apps)
Document Management (109 other apps)
Document Storage (92 other apps)
Electronic Payments (120 other apps)
Invoice Management (139 other apps)
Reminders (107 other apps)
Reporting & Statistics (208 other apps)

Categories

Videos and tutorials

Additional information for Flex

Key features of Flex

  • Warehouse management
  • Attendee management
  • Barcode scanning
  • Configurable workflow
  • Contact management
  • Custom system configurations
  • Client management
  • Custom reports
  • Financial management
  • Serialized inventory tracking
  • Label printing
  • Mobile integration
  • QuickBooks integration
  • Search/filter
  • SSL encryption
  • Supplier management
  • Third party integration
  • Vendor management
  • Event scheduling
  • Maintenance management
  • User flexibility
  • Inventory management
View All Features

Benefits

• Flex is an online rental management software that helps businesses in the live event industry manage their customers, finances, event schedules, and staff.

• The application helps to manage invoices, quotes, memos, and purchase orders and lets users create reports using drag-and-drop options.

• The software offers a dedicated interface that supports warehouse processes, real-time scanning, voice prompts, and inventory management.

• Flex offers native mobile apps for iOS devices and helps users to review calendars and pull sheets from iPad or iPhone.

• Flex is designed to work with MySQL and offers security features such as identity management, SSL encryption, multi-factor authentication, and custom security integration.