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Flex Pricing, Features, Reviews and Alternatives

Flex product overview

What is Flex?

Flex is a web-based rental management software that offers features such as financial management, client management, barcoding, and workflow management. The software is targeted at customers in the live event industry.

Key benefits of using Flex

• Flex is an online rental management software that helps businesses in the live event industry manage their customers, finances, event schedules, and staff.

• The application helps to manage invoices, quotes, memos, and purchase orders and lets users create reports using drag-and-drop options.

• The software offers a dedicated interface that supports warehouse processes, real-time scanning, voice prompts, and inventory management.

• Flex offers native mobile apps for iOS devices and helps users to review calendars and pull sheets from iPad or iPhone.

• Flex is designed to work with MySQL and offers security features such as identity management, SSL encryption, multi-factor authentication, and custom security integration.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Videos

Flex pricing information

Value for money

4.0

/5

134

Starting from

$

270

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Flex features

Functionality

3.8

/5

134
Total Features37 2 categories

Most valued features by users

Inventory Management
Third Party Integrations
Reporting/Analytics
Search/Filter
Customizable Reports
Scheduling
Access Controls/Permissions
Mobile Access

Functionality contenders

Flex users reviews

Overall rating

4.0

/5

134

Positive reviews

74%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.6/10
Rating distribution

5

4

3

2

1

41

58

28

4

3

Pros
The best part of the software is the overall show management functionality to it. I like that the software is geared to Rental Stagers and has the ability to integrate gear, labor, and logistics.

JS

John S.

It is super helpful in finding shortages and helping to resolve them. Our customer rep. and the team have been fantastic to work with and talk to.

RD

Ryan D.

For the price Flex is great. We had nothing before so it feels like a big improvement.

DJ

Daniel J.

Cons
Our dislikes are all features. There are just so many features that it is hard to master them all.

Kate G.

We think you should not stop fixing bugs in the current version when the new version is largely vaporware. The new Flex 5 is being developed for Mobile and Tablet first...which is ridiculous.

MZ

Michael Z.

Sometimes I'll scroll down a quote, open up some sections, and many times it'll either freeze for a moment or crash and start over.

GS

Geoffrey S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Flex is great for managing our inventory, and communicating with customers each step of the way.

Reviewed 3 years ago

It streamlines our business. It makes tracking, maintaining and managing our inventory easy. It also improves our corporate image and streamlines our customer communications. Lastly, it holds everyone working in the warehouse responsible for their work and accuracy of orders by tracking their scans.

Pros

Flex makes it easy for our account managers to build quotes and communicate that information with customers. Which then easily translates into documents for our warehouse team to prep and prepare orders. It is also wonderful to have the ability to document maintenance, damaged or broken items and losses for each event or rental. The customization capabilities also mean that we can really make the software our own and create documents or work flows that work best for our company. We aren't stuck with a cookie cutter solution that only fits some of our needs. Additionally, the support team is on top of it. They can help with a wide range of questions or issues and are very patient and detailed when explaining how to do something.

Cons

The customization can be daunting. There are SO many options that occasionally you can accidentally make changes you don't intend to. On this vein, the software is also ever changing. Which is AWESOME, but as a small business it can be difficult to keep up to date on the changes and new features. Overall we don't have any big complaints. Our dislikes are all features... There are just so many features that it is hard to master them all!

Vendor response

Kate, thanks for such a wonderful and thoughtful review of Flex. It makes us so happy hear about all the wonderful ways you're using Flex at Mastermind.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Solid Platform for Small to Medium size users

Reviewed 3 years ago

When we started with 1 location and 4 employees the system was awesome. With the addition of more facilities and staff we have found some issues. But overall the ability to enter a client, create a quote and process an order is great.

Pros

Ease of entering data. User Interface/GUI. Overall layout of platform. Automated functions for sending quotes/PO's.

Cons

Equipment scheduling when working between multiple locations/warehouses and when moving equipment from existing jobs to other facilities does not currently reflect stock properly. Mixing the sale of rental inventory into the mix causes additional issues. Lack of ability to generate reports on cross rentals seems a major failure on a rental software program. The scheduled inventory count application is flawed in not automatically accounting for existing equipment scanned out to jobs that overlap the count period. Also the report, if generated anytime after the actual count changes to the current state, not the state when counts happened.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Works for some things but is clunky

Reviewed 3 years ago
Pros

Flex has so much potential yet the basic core functionally of the program is not being focused on.

Cons

The program is written in pieces and coded by outsourced programmers. So where one thing works well it doesn't translate into the rest of the program and is often overlooked. The ability to do a multi-session show that would incorporate and calculate total equipment needed for shows that changed equipment requirements for each day. This was promised to us over 5 years ago when we purchased the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Flexible and Powerful

Reviewed 10 months ago

You will get out of Flex what you put into it. With Flex 5 (HMTL) in open beta now: the future looks bright for the platform. As my companies Technical Operations Director: I use Flex daily to track our inventory per project. It's been a powerful tool and a mainstay for us.

Pros

Flex is, as the name suggests, highly flexible: it adapts to your needs from an inventory management perspective. Tracking projects, inventory, and maintenance are a breeze.

Cons

The migration to HTML from Flash has taken significantly longer than originally projected. Using Flash has significantly slowed down reaction times through the program and often results in some irritating bugs.

Vendor response

Thanks, Benjamin, for leaving us a review. We're so glad you have found Flex customizable and able to adapt to your unique needs. We are so excited for Flex5 and where it's going and we're happy that you're along for the ride. We can't wait to show you more!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Solid solution for AV rental companies

Reviewed 2 years ago

Great overall solution for AV rental companies with multiple locations/warehouses. Full service for lifecycle of a project (from quotation to invoicing/ shipping)

Pros

Flex takes a bit of time to get used to it (the interface), but once you familiarize yourself with daily workflow, it's features and functionality are pretty exceptional for rental AV companies. Smooth flow between quote creation, confirmation, packing list and invoicing between team members.

Cons

Their mobile support for a few years was poor (only an iPad application). More recently, an iPhone iOS version has become available which is very useful.

Flex FAQs and common questions

Flex has the following pricing plans:
Starting from: $270.00/month
Pricing model: Subscription
Free Trial: Available


Flex has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


No, Flex does not have an API available.


Flex integrates with the following applications:
QuickBooks Online Advanced, Google Calendar


Flex offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories