Flex Reviews - Pros & Cons, Ratings & more

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Flex Rental Solutions is the Pro AV and Live Events industry’s most trusted cloud-based rental and inventory management software. Flex gives you the tools and reporting capabilities you need to adequately plan and allocate resources for maximum efficiency.

Flex

Web-based

iPad

iPhone

The best part of the software is the overall show management functionality to it. I like that the software is geared to Rental Stagers and has the ability to integrate gear, labor, and logistics.

It is super helpful in finding shortages and helping to resolve them. Our customer rep. and the team have been fantastic to work with and talk to.

For the price Flex is great. We had nothing before so it feels like a big improvement.

Whoever designed the feature set and overall capabilities of the system was pretty brilliant. It lets you do almost anything you can imagine to manage your business how you see fit.

Our dislikes are all features. There are just so many features that it is hard to master them all.

The greatest strength of Flex is also it's greatest weakness - it is very customizable, and you can set up many aspects in specific ways tailored to your company's workflow.

I mostly used the quote building feature, which was very helpful in working with the budget. The interface is nice and it's easy to use.

We think you should not stop fixing bugs in the current version when the new version is largely vaporware. The new Flex 5 is being developed for Mobile and Tablet first...which is ridiculous.

Being able to log in from any computer makes things super efficient. Also the phone app is awesome for scanning in/out equipment with a rotating team of shop and show people.

Flex has been great, we have been taking steps into utilizing flex more and more. It has been for the most part mostly positive and things have been pulling together quite well for us.

Flex has many good features, live inventory, easy to maneuver. Customer support has always been great.

Sometimes I'll scroll down a quote, open up some sections, and many times it'll either freeze for a moment or crash and start over.

Getting started is the biggest negative as it's very expensive for a tiny company. Annot afford to pay for the extensive training.

There is no way of copying a pull sheet or manifest into a new quote. Entering labor seems to be cumbersome and looks confusing to clients.

Ease of use and my employer has better control over inventory.

I am really worried that browsers will stop supporting Flash before FLEX releases the new version. Also FLEX need APIs for labor management software to sync.

Can be sluggish and not intuitive for new users.

With Flex 5 (HMTL) in open beta now: the future looks bright for the platform. As my companies Technical Operations Director: I use Flex daily to track our inventory per project.

It keeps my inventory and billing organized, and the fact that I can have unlimited users is amazing.

Fantastic!

I've used Flex with 2 different companies and have managed the system for both of those companies.  The features and functionality can't be beat for the price.  It's extremely easy to start using the basic functions and also offers more extensive functionality for the companies that choose to implement them.  At it's core, Flex is a rental inventory management software, but it's workflow includes financial functionality too keeping your from bouncing between multiple softwares.  Quotes, Invoices, PO's, Pull Sheets, Manifests, Cross-rental PO's, Crew Lists, etc. are all linked together per job handing off information for less time doing data entry.  Scanning is simple and extremely easy to begin utilizing as a company.  Some of the other functions Flex offers includes maintenance logs, ROI reporting, contact management, QuickBooks integration, file management, sales forecasting, decommissioning, containers (items inside of items), barcode generation, and more.  

Can't beat these features at this price point!

Aaron, thanks for the detailed review! We are indeed working on HTML5 - if you'll be at LDI this year, you'll be able to see a demo! We're proud of how far Flex has come since the company started a handful of years ago, and work every day to make Flex by people who know the industry, for people who work every day in the industry. Thanks again! 

So Many Bugs

Andrew, Thank you for your feedback! We appreciate it, critical or otherwise! For us, improving the features and usability of Flex5 is mission critical, and we're committed to listening to our customers first when it comes to changes and updates. Last year we debuted Flex5, opening access for all active users- since then, we've implemented updates and changes on a regular basis with overview webinars and communication to help users get the best experience possible, and the most out of the tools we provide. We've improved our new user experience, with 4 hours of free training provided to all new users to help them hit the ground running, with their systems configured to meet their needs faster than ever. We understand if you're having difficulty, and we're here to help! We would love to hear from you again to discuss your experience and to talk through Flex, at your own pace. Just email Support@FlexRentalSolutions.com and we'll work with you to meet your needs and address your concerns.

Overall, I’m much happier with flex than we were with the previous two offerings. Keep it up!

It’s been a very productive tool for us, overall great software!

Love This Software

Flex has been great, we have been taking steps into utilizing flex more and more.  it has been for the most part mostly positive and things have been pulling together quite well for us.

Flex has been a great piece of software for our company

Thanks for the review, Tony. We appreciate the comments on how you can customize Flex to your needs and are glad to read that Flex has been helpful for your company.
You are welcome to call into our tech team at 801-420-1706 x2. If techs are on the phone and you get directed to voicemail, please leave a voicemail, and we can call you back. Thanks again for the review, we appreciate it! 

It has all of the quoting, invoicing, inventory management that a production company could use. Fusing flash in 2016 is a little insane, but hopefully Flex 5 is released shortly.

Industry standard, but needs some love

Hi Jordan,

Thanks for your review and for letting us know about your scanning issue. That is certainly not common and definitely something we want to resolve. Randy connected with you yesterday and provided some recommendations to help with that, and after talking with you today, it sounds like things are as they should be without those lags. 
We are always happy to help resolve issues when they arise - please do not hesitate to reach out to us at support@flexrentalsolutions.com or 801-420-1706 x 2 for assistance. 
Thanks again for the review. We're excited with you to show V1 of Flex 5 (HTML5) soon! Stay tuned :)

Flex and only Flex runs the entire rental division of our AV company. It's nearly impossible to find any other software that will do everything Flex can.

Flex works nearly perfectly with our company

Cody, thank you for the review and for spending some time recommending our software. We love to hear when users say that they run their business using Flex. 

Functional, useful, but has its limitations.

I create Pull Sheets, and Scan gear to them and then create shipping manifest 

Since we have not moved forward with full implementation of the inventory bar coding, etc.  I don't believe we have derived any substantial benefits...other then alot of time wasted and delays getting customers quotes.

Not great. Software is buggy, support is largely "figure it out for yourself" or "wait" for Flex5

Business operations have been incredibly organized now that we have this software.

Awesome Rental Software!

The ability to manage our inventory and quickly see where we are short. The ability to make larger quotes as our old software was limited to 15 lines. 

love the functions of it. Sometimes wish it was faster. Cant wait for HTML 5

Ryan, thanks for the thoughtful review. We pride ourselves in delivering a great customer experience. Since our software is so customizable, it does take some learning, but we found a lot of our users really benefit from the videos, webinars and other training resources.

it is easy to navigate around the software. the customer support is really good and issues are resolved fast. Majority of AV companies are switching over to this software so If I did leave this company there would be a good chance they would be on flex.

using for 6 years, recently did training course, all permissions now, have control of my own stock. 

Rochane, thank you for the wonderful review and for investing in training. We do find that customers who take time to learn the software are able to optimize its use for their particular way of doing business. 

Flex has a bit of a learning curve, but once you get the hang of it, it is definitely both powerful.

Andy, thanks for the thoughtful review and that you're finding our software powerful and reliable. Check out our website for announcements on Flex5. 

Not always intuitive, but has loads of helpful modules.

James, thanks for the detailed and specific review. We're glad you find our modules and features helpful to run your business. If something is not working how you expect, feel free to each out to support. 

Flex is very good inventory management software for the entertainment industry

Rob, thank you for the thoughtful review and that you're finding our software comprehensive in the amount of data you can have about products.

Inventory management is number one for me.

I think Flex is a powerful tool. I use it for inventory management and to write proposals.

Hi Mike! Thanks for the great review. We're elated you find Flex a powerful tool to manage and grow your business. Our dev team is working to resolve some of the speed issues, but if something is not working how you expect feel free to reach out to support.

Works slow and very complicated when changes are needed

My experience with Flex is not very satisfying so far.

Hi Andres, thank you for the feedback. I reached out to you via email and hopefully we can make this better by you. 

Ease of use when writing rental quotes and production bids for my customers

My first year using Flex to write jobs has overall been very satisfying. 

Hi Ryan, thank you for submitting such a positive review. Your feedback helps us improve our software and inform the future of Flex. Thank you for being part of the Flex family!

It is a great piece of software for new companies, but cannot keep up with heavy use/needs.

Hit or miss 

Flex changed the way we do business immediately in a great way! Now everyone is on the same page!

Terry, thank you for such a wonderful review and I am so glad that Flex has improved the way you do business and how you communicate with your team.

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