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Goodshuffle Pro
Cloud-based business software for event companies
Last updated: August 2024
Rating criteria
Reviews by rating
Booqable
RentMaster
Adelie Logistics
Recommended
Mike H.
Co-Owner
Events Services, 1-10 employees
Review source
Transcript
Speaker 1: Hi, my name is Mike and I am a co-owner of Twin Cities Tent and Event Rental in St. Paul, Minnesota. We are users of Goodshuffle Pro and I would rank it five out of five. Twin City Tent Rental is a brand new tent and event rental company. And we interviewed two different companies for our software. We looked at Point of Rental and we also interviewed the folks at Goodshuffle Pro. There are so many reasons that we chose Goodshuffle Pro. We really like the ease of use of the dashboard. We can click on that in the morning and it shows us what jobs we have coming up for the day, the week. We also click on our projects that will show us which ones are signed, which ones are quoted, which ones we have status conflicts with. We also really enjoyed all of the sales reporting tools, whether it's the Payout Journal, the Payment Journal. It just makes it a very intuitive and very easy to understand software. Goodshuffle Pro is an extremely easy software to learn, and the main reason was, was the incredible support staff at Goodshuffle Pro. They have a little chat function in the lower corner of the screen, so anytime we had a question, we were able to just click on the chat and a person would pop up and we would ask the question, they would answer our question for us. We would also set up 30 minute phone calls with Goodshuffle Pro that were video calls and they would come online, answer a specific question in a matter of no time. And then usually the last 10 minutes of the phone call, they would teach us something new that maybe we didn't know or didn't understand about Goodshuffle. So the support staff for Goodshuffle was incredibly helpful to us and probably one of the main reasons that we really leaned towards Goodshuffle Pro. As a new company, we are extremely busy and so we don't have a lot of time to dive into analytics. One of the great things that Goodshuffle Pro allows us to do is look at the dashboard, print out our schedule for the daily and weekly events, and then also print out a pick list, which helps us confirm that we have exactly the right equipment loaded in our truck and we know that we've got what we need to go to each job. And Goodshuffle Pro makes that extremely easy and we're very confident with what inventory it shows that we have for the projects. If we ever have a project that there's an inventory conflict, it shows a little stop sign and that tells us exactly what we might be short on, or there might be a possible issue that we have to look into. So it makes it extremely comfortable for us to trust our software.
Randy L.
Business owner
Events Services, 11-50 employees
Review source
Transcript
Randy: My name's Randy, I'm the president and owner here, and I would give Goodshuffle a five star review. And for more reviews, please click the information below. Programs like word, word documents, and we're pulling those together to create our proposals. And we'd never had a great inventory system so we chose Goodshuffle because it was able to provide us with a format where we get our contracts out and get e-signatures. And it also provided us that ability to have our inventory in the system. The number one reason was that we were able to understand that they were continually updating the program and the software, the customer service support is amazing. We were able to get with the directors there at Goodshuffle, anytime we had a question, they trained us, made sure we were able to function with the software. And then any difficulties we were having, either they went into some additional programming or took that as an enhancement, or they trained us and said, "If you are able to use this function of Goodshuffle, you're able to fully utilize the functionality of the software." We were able to go online with their support team and training team and lots of tutorials, lots of documentation, but I think the most number one, and the key thing was that we went into a test environment first. So we were able to go in and manipulate the software, put in some contracts without thinking we destroyed anything to make sure that we were able to utilize it. It was very easy. It prompts you and gives you the fields and the entries and tells you exactly what you need to input. Is very easy. If you're not using software to manage your inventory and to manage your client database and your contracts, then you need to look at Goodshuffle. If you're doing more than one event a week, if you're doing two and three, four events a day, you're able to go into the dashboard and with the dashboard, you're able to see everything that's going on in real time. For instance, if that client has moved their event delivery from four o'clock up to two o'clock or they've done a rain call and they've moved it from the ballroom of America's to the ABC ballroom, you're able to go in and update that information. So everyone within your organization knows exactly what's happening all the time. There's not a bunch of texts going back and trying to call somebody on site with some cells that aren't working. It just works well because everyone knows what's going on real time.
Paige H.
Consumer Services, 11-50 employees
Used daily for 2+ years
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overall, very positive experience with good shuffle, especially the support staff but there are still several improvements to be made
Several helpful tools are available, all in one place and organized for easy access. Allows us to track payments, inventory, staff members, etc.. Customer service is always s kind as well! Always are able to solve any issues my team has
Decently expensive, but worth it. There also needs to be an autosave feature when sending messages in the chat. I have lost too many messages by either accidentally clicking the screen or if the client emails me while I am drafting a response, the whole thing is deleted. Can be very frustrating
Mike H.
Events Services, 1-10 employees
Used daily for less than 6 months
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Very positive!
My Son and I started Twin Cities Tent and Event Rental in the Spring of 2023. We looked at several software options and decided on Good Shuffle for many reasons. The software is super easy to learn, very informational in regards to all the dashboard information and the quotes are super easy to put together. The “conflict” recognition saves us from overbooking. We can’t say enough about the staff support! Amazing!!! When we have a question, the amazing staff sets up a zoom call and in thirty minutes or less, they not only answer our questions, but we also learn tons of new things about Good Shuffle. Thanks to Good Shuffle our new business has blown up and we are fully booked for June and have already exceeded our annual sales goal with bookings, evenly sadly having to turn down work. My Son has even purchased an additional $10,000 worth of equipment to help us handle the growing orders for the rest of the year.
We have not experienced anything we do not like yet. We would like to be able to integrate GS with QB.
Thanks you so much for this incredible review, Mike! We're so proud to support you as you grow your new business. From quotes to inventory management to reporting, our platform is designed to make it easy for you to do what you do best — wow clients and create memorable events. Our team would be happy to talk to you about integrating with QuickBooks Online. Thanks again for the awesome feedback and for being part of the Goodshuffle Pro family!
Bernando T.
Events Services, 1-10 employees
Used weekly for 6-12 months
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Overall I rate Goodshuffle Pro one of the best event management software available.
Having all the information the client needs to know to make an informed decision on a single screen (Proposal, Contract and Payment link).
Sometimes creating a new contract and payment policy can be cumbersome because the features are somewhat hidden.
Bernardo, thank you so much for this awesome review! We're so happy you're loving the ease of use and the ability to make it easy for your clients to pay you. We'd love to answer any questions you have about contract creation — reach out to our team in chat and we'll get you booked on a session in no time. Thanks again for this fantastic feedback!
Jake H.
Entertainment, 11-50 employees
Used daily for 2+ years
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Overall, I've add a great experience with Goodshuffle Pro! They are super fast to respond and are always helpful with any questions that I have.
I LOVE that GS pro is integrated with Google (especially google maps). We do 30-40 events on a busy Saturday. So having strong logistics is very important. Having a quick Google map overview helps a lot. Also, the ease of adding (and editing) inventory items is huge to me!
- Staffing. I haven't found a strong staffing solution with GS pro.-Cross rental items. You can add cross rental items to GS pro, but there isn't a great financial spot to add in what our companies cost would be for said cross rental item. - Quick Books. It seems that you HAVE to use quickbooks to achieve the full effects of GS pro. We don't use quick books, so that makes it a little more difficult
Thanks so much for this awesome review, Jake! We love empowering you and your team to successfully execute a large number of events within one platform. We're pleased you're finding it so user-friendly! Our team appreciates this feedback as well — keep it coming. Thanks for being part of the Goodshuffle Pro family!
Devin M.
Events Services, 11-50 employees
Used daily for 2+ years
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Overall ive been with GSP for about 5 years now and they always come through with whatever I need from them.
the thing is the world is all cloud-based, and they've done just that. as long as I have a date or wifi I can work anywhere. A lot of the competition is server-based and really useless for the way the world is today. Goodshuffle Allows you do everything you need as a rental company software-wise.
there could be a App that helps with cell phone or tablet use for the service
Thanks for the excellent review, Devin! We agree that it's just bananas to try and make a server-based system work these days. It's especially hard for event professionals who are always on the go! We are certainly looking at some app options down the line, but in the meantime we hope you're taking advantage of the fact that the system is designed to also use from any type of phone or tablet. If you ever see room for improvement on the mobile version, definitely message us in the chat! We're excited to work with you for the next 5 years (and beyond!!)
Dave C.
Events Services, 1-10 employees
Used daily for 2+ years
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Goodshuffle vastly improved our inventory management and streamlined our customer contact experience.
Goodshuffles support is second to none. The opportunity to hit the ground running with minimum inventory entry was also very helpful.
Export functionality and reporting options/flexibility would be valuable. A detailed forecasting and conflict tool would also be fantastic and improve scalability.
Thanks for the awesome review, Dave! We're so proud of our support- our number one goal is to make our users successful. Love hearing that you are experiencing the benefits from the back of house (inventory management) to the front of house (client experience). We'll touch base directly to learn more about what else you'd like to export/report on. Thanks again for taking the time to write such a lovely review!
Jeffrey H.
Hospitality, 11-50 employees
Used daily for 2+ years
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They have nice people working for them albeit stuck inside the box unable to see what is truly needed in a rental software for any company larger than 2-5 people. We started with them not long after they came into existence and they were adding new features and functions pretty well; unfortunately they have gone down the wrong paths and completely ignored the more critical aspects of any good rental software. They find “work arounds” and not real solutions. They “outsource” many basic everyday functions to outside software solutions that are limited and not built for rental which takes a ton of time to “work around” and in the end is a terrible “solution” anyway. Like a lot of businesses wanting to be a player in their respective industries they just don’t fundamentally understand what the industry and customer really needs. They will never achieve greatness because of these major issues. Logistics—FAIL Reports—FAIL Comprehensive inventory management—FAIL I wanted to believe in these guys. They seemed to be “up and coming” but alas they fizzled out. Sure they are making improvements to their system, but who cares about patching pot holes in the parking lot and a fresh coat of paint outside when the roof is collapsing inside the store, the shelves are bare, and trash everywhere. Currently suffering through until we can settle on a better solution.
It has a decent interface, looks good, not difficult to use.
Built for really small operations of 1-3 people. DJ’s, small businesses that do not have more than one event or delivery operation per day. Logistics is a major failure. So in that regards it is good on the sales end but absolutely terrible on the implementation side of the work that needs to be done. Nearly zero ability to run reports or comparisons of financials. They have canned date ranges that you have to use…no custom date ranges.
Hey Jeff, We're so sorry to hear you are feeling so frustrated right now. Sounds like your recent frustration got you down, and we're committed to turning you back into a Goodshuffle Pro fan. We'll be in touch directly to find out how we can grow the reporting and logistics to fit your standards. We're deeply dedicated to serving our customers of every size and hope to continue building features that help you grow.
Luis M.
Events Services, 1-10 employees
Used daily for 2+ years
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So far i am completely committed and love the program. We have spent some time building our inventory and keeping it up to date. Sales love the way the estimate and invoices look.
The software is great, it really has helped our business. Its easy to use and user friendly. And my favorite part, when i have felt lost i can always ask them a question and they get back to me right away if not instantly/
They are good about updating the software. I would want a few visual options for the estimates and invoices to give a more elegant or themed feel.
Thanks for the great review, Luis! We are so glad you're loving the way invoices and estimates look, and we're as excited as you are about our continually growing feature set. We're so happy to have you in the Goodshuffle Pro family and proud to keep empowering your team's growth and successes!
Brandon S.
Events Services, 11-50 employees
Used daily for 1-2 years
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Goodshuffle Pro has helped manage/grow our clients and inventory. We've had an amazing experience so far and look forward to growing with them in the future.
Goodshuffle Pro is well designed and easy to use. Integration with our website is great and all client facing interactions/messages look amazing. Their customer service is next level as well. Someone is always willing to help if you have questions or run into an issue very promptly.
While Goodshuffle Pro seems to be growing they are still missing many key features other rental software already has. They do take feature suggestions though.
Thanks for the amazing 10/10 review, Brandon! We're so proud to hear you find our program well designed and easy to use. As you mentioned, we back that up with free customer support on top! We hear you on being short a couple features you'd like, but as you stated we're building those rapidly and they'll be just as sleek as the rest of the program. Stay tuned ;-) Thanks for letting us empower your growth!
Yvonne M.
Events Services, 1-10 employees
Used daily for less than 6 months
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Overall, my experience has been fantastic.
Very easy to use. Easy inventory entry Easy color coordinated filing for quotes and invoices Easy map routing Seamless payouts Easy question bubble where you can ask questions and your questions will be answered No fee for training and onboarding Online training classes via zoom
When creating a package. It doesn't deduct the package count based on the count of the pieces that make up the package.
Thanks so much for the rave review, Yvonne! We're glad you're loving our features and free, unlimited training. We do indeed track the quantities of packages, so we'll reach out directly to show you how that's done. Thanks again for taking the time to write us this review! We love having you in the Goodshuffle Pro family.
Shannon T.
Events Services, 11-50 employees
Used daily for 6-12 months
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It has been fantastic since day one! The customer service is amazing. The software is easy to learn and navigate.
This product has finally allowed our company to gain some control over inventory and invoicing. Customer Service is amazing!
I honestly do not have anything to add here.
Thanks for the glowing review, Shannon! We're so thrilled your experience has been positive- both with our product and with our team. We love having you in the family and are deeply honored to empower your growth!
Stephanie S.
Events Services, 11-50 employees
Used daily for less than 6 months
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So far overall it's been great! Again, just not sure if we have everything done correctly.
I'm so happy that someone recommended your software to me. I've been in business since 2013 and wish I had found you then. I love the ability to show the clients what they have rented, the seamless transition from start to finish, and the customer service that is hard to find. As a new customer I'm still working on the logistics and can't wait to see the finished product and the long over due organization of my business for success.
The frustration I have is learning about creating custom packages and the logistics items where extremely hard entering in. I still don't know if everything is correct for my company. Finally, I'm not able to customize my payment schedule to accommodate my clients as it was created before working with you
Thanks for the great review, Stephanie! We also wish we'd found you when you started, but are thrilled to have you in the Goodshuffle family now. Let's get you set up with a free account audit so we can make sure you have everything set up right. We'll be in touch! We love helping our users maximize the software in every way possible. We're here to help and happy to do so!
Dalissa S.
Events Services, 1-10 employees
Used daily for 6-12 months
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To make short they help you instantly in any issues, go over and over to make sure you understand how to deal with the software. Free training other time, free instructional videos, They make you feel like family, with attend to a one on one training and to miss the staff you feel like you know them for years. Is you starting a business I will recommend you to try this system don't make the same mistake I make wasted my time with other complicate and expensive software.
Invoice, I can customize my invoice information and color look very professioal. Free training other time, free instructional videos. Instantly customer support. Ask for [SENSITIVE CONTENT HIDDEN], Oh you will thing is a robot, because he have all ride answers, but not he is real, Hello I mean is (HUMAN)
I will say, Inventory don't get me wrong the inventory part is perfect the only thing I will love and I now will happen soon is to add more information about where you buy your items, Item information and how much you paid for the item that way maybe we can project how much money we have in inventory and a complete list of the items with the buy price for inventory report. But I know that will happen any time because they make implementation in the software and they listen to customer needs.
Thanks for the five star review! We're thrilled to hear you are loving the system and loving working with our team. We really do think of our users like family, so we're delighted to hear you feel the same way! Customer service and support is one of our top priorities and, like you mentioned, we're alway listening to our client feedback. We're proud to empower your growth, Dalissa!
Oscar S.
Hospitality, 11-50 employees
Used daily for 1-2 years
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There many softwares out there, but this one is very customizable and you can use it for multiple things in your business is very versatile, the best thing ever is the integration with quickbooks because it gives me the breakdown per item, service, etc, at the end of the year. allowing me to see all my data and make the best decisions ever.
I run an events company that produces from weddings to corporate events and we manage everything from rentals to decor and florals. Goodshuffle Pro. help us to manage and expand our portfolio of clients, is easy to use for all our staff , the value added to my business is way beyond its price, great customer service.
Putting in all my inventory with dimensions and pics is very tedious but worth it.
Thanks for the amazing review! We love working with clients who have unique businesses where the tackle numerous sides of the events business. Many companies who use Goodshuffle Pro do things outside of rentals, and we've built a program that can tackle it all! Glad to hear you're taking advantage of the customization. We're also THRILLED you love our QuickBooks Online integration for its level of detail. Accountants and business owners are so overjoyed when they see how we incorporated that element. We're just so happy to have you in the Goodshuffle Pro family, Oscar!
Cory F.
Events Services, 11-50 employees
Used daily for 1-2 years
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Overall it’s been a great experience. Like any new process theres been a few bumps in the road, but the Goodshuffle team has an extremely fast response time to random questions, training needs for new employees, or pretty much anything else. As well as some fun gifs along the way.
Super low impact training to get everyone up to speed and not time intensive to get set up. This completely revolutionized our inventory management and tracking internally while also giving us a better tool for client contracts, invoicing, and payment tracking that allows full visibility to the entire team. Clients have been better about signing contracts faster and paying bills on time thanks to online signing and payment tools, and Regular digital Payment reminders.
Overal very happy with the product. There’s definitely some functionality we want to see added in the coming months to help with efficiency of communication between departments (Säles/warehouse/production) however we’ve been happy with how the development team has taken feedback and used it for long and short term improvements throughout the last year and half we’ve been using GoodShufflePro.
Thanks for the great review, Cory! We're so proud to hear we "revolutionized" your very powerful business. We are especially glad to hear you're enjoying the speed of quoting and payments, as those are so essential for any business owner. You are right that we have some *very* exciting new features coming in the next few months. In fact, we never have plans to stop building, so we are glad to hear you're excited to work with us as we continue to roll out things that make your communication (and life!) even easier. Thanks for being a part of the Goodshuffle Pro family!
Melissa T.
Events Services, 1-10 employees
Used daily for 1-2 years
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Goodshuffle has been the catalyst to our growth. Because of this system we have had a 30% growth each year. It allows us to be effective, efficient, and organized. I could not do this business without it.
We needed something to help organize the growing inventory in our growing business. We were spending hours trying to look through printed invoices and would miss items that were already rented. We love that all our inventory is stored in one place and we can immediately see any conflicts.
I wish there was an app to use. I have the hardest time creating invoices from my cell phone. I don't always have my computer with me and would like to have access at all times to have more productivity.
Thank you for this great review, Melissa! CONGRATS on your 30% growth! We are beyond proud to help empower brilliant event professionals such as yourself do more business by eliminating all the double checking, printing, etc. you described. As you noted, that stuff really cuts into profit potential! We'll reach out directly today regarding the mobile issue you're having. While we do plan to build a native app, we still want to make sure the system is 100% friendly from the browser on your phone. Thanks again and congrats again on your success! We're so proud to have you in the Goodshuffle Pro Family.
Areli G.
Events Services, 1-10 employees
Used daily for 6-12 months
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This software is AMAZING. It’s always hard to adjust to changes, which is why it took me a while to decide to do it. But, I have no idea why I didn’t do it sooner. This software is life changing. I have no idea how we did the manual way before. It has saved us time, avoided delivery errors. Etc.
I do with they had an actual app. That would be pretty cool.
Thank you for the review, Areli! We are so so happy you made the switch. We know it feels hard to change, but it's so great that you are feeling what a huge payoff there is on the other side. We hear you re: Native app and it's absolutely on our roadmap. In the mean time, please let us know if you ever have any concerns about the current mobile functionality, as it's meant to be 100% mobile-friendly. Thanks again for taking the time to write this review. We're so proud to have you in the Goodshuffle Pro family!
Colin E.
Events Services, 1-10 employees
Used daily for 6-12 months
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Their communication process is at the highest level in response and help to solve any issue I've had. 5/5 stars.
GSP offers users a type of hand hold service when entering projects which is really good for new employees. Their video help library is extensive and they offer webinars often to cover new topics as their client base grows and experiences new rocks to move.
By no fault of their own, GSP has a focus on using less paper product and trying to move users to a digital interface throughout the production of a project. While our company is in transition to the digital interface I still use a lot of paper in printing projects, so I have to do a lot more work in printing each project.
Thanks so much for the review, Colin! We're so glad you're taking advantage of all our videos and webinars, in addition to our top notch customer service. It's true- we tend to encourage digital as it's always providing you the most up-to-date changes on orders- but, like you said, we still fully support the printing if you prefer it. Thanks for being a part of the Goodshuffle Pro family!
Bethany S.
Events Services, 1-10 employees
Used daily for 6-12 months
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The software has greatly reduced administrative redundancy in our office, streamlined our loading process, automated systems for our accounting department, and allowed for better communication across our sales associates. These solutions all lead to higher profitability for our entire business, and lower levels of stress!
One great attribute of the app is the seamless communication between the inventory system and the proposal system, allowing for accurate tracking of inventory according to the logistics of the project, not just the project date. We also like the fact that projects are automatically available to all employees on the software, which takes out user error if an associate creates a project and forgets to add someone else. We also LOVE love the dashboards easy reporting system, we like that we can track which categories of projects are the bulk of our income, which inventory categories, and even which sales associates. Our accounting department is also a big fan of the projection graph, and the seamless syncing with Quickbooks. Our clients appreciate that they can view, share, sign, and pay their contract all online. Some systems only allow the recipient to view contracts, so being able to share is a big plus and saves us time on the administrative side. Lastly, we value the customization of the inventory categories for items, services, packages, the pipe and drape builder, and ability to label each item's location in our warehouse has all streamlined our loading/unloading process.
The software is relatively new so while there are continuous updates made, it has been an adjustment switching from our last software which had much more customization options and user-friendly automated processes. We like that we can add our 'vote' to certain projects being completed faster, but feel some of the missing components were something that should have been implemented from the start with the software. We also are very inconvenienced by there not being a mobile app available for viewing contracts onsite, especially with the nature of our business it would be more helpful to have an iphone & samsung friendly app than to have to log into the browser. The customer service team has made us aware that the app was not a priority because it can not offer a full scope of services compared to a browser, and while we can understand that reasoning, respectfully disagree because of the convenience factor of being able to view contracts onsite - we do not feel all the bells and whistles are even needed for the app.
Thanks so much for the review, Bethany! We are so proud to empower your business. We'll definitely launch a native app in the future, and we'll be sure to let you know when that rolls out. In the mean time, we do hope you're enjoying the convenience of being able to use all our features from any phone or device via the browser.
Jonathan A.
Events Services, 1-10 employees
Used daily for less than 6 months
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The customer service is fantastic. The response time is very quick and continues to be a huge help as we utilize more and more of Goodshuffle. The chat feature is great, and the team is always happy to do a screen share or get on a call with us. The inventory system is a huge help, and we love having the printable Pull Sheets with photos for our events. I also like that we can put in requests for new features, and that new things are put in place each month based on our feedback. We are a small company, so this is also the first time we’ve been able to see some of the reporting that GoodShuffle offers, and that’s been great. We can keep all of our client files in one place. The dashboard is great for keeping on top of upcoming projects as well.
Since this is still a relatively new software, there are things that it doesn’t do that would be really helpful. We would love to be able to do all of our contracting through GoodShuffle, but for now still have things spread across a couple different systems. The initial setup was also a little intense, as we figured out the best way to configure our packages and inventory so everything would be assigned correctly. Overall, we like Goodshuffle and are looking forward to what they will add in the future to make it even better!
Thanks so much for the review, Jonathan! We're so thrilled to hear that you're enjoying our streamlined approach, fantastic customer service, and great reporting. Sorry to hear it took some time to get started. One reason we offer unlimited support is to help ease that transition, though it's never completely pain free to carve out time in the busy busy world of events! We appreciate your feedback and ideas as we are continue to offer even more amazing features. Thanks for being part of the Goodshuffle Pro family.
Sherronda S.
Events Services, 1-10 employees
Used daily for 6-12 months
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The customer service is excellent. We can now have more than one person do quotes. All of our inventory with pictures is in one place. No more searching folders for pictures to put on quotes. No more separate quotes for rentals and flowers.
I can't say enough about this software. We are a floral and event rental company. We are able to keep up with all our rentals. No more missed inventory, or over booked items. Anyone in our office can easily and effectively put a quote together and send it off. Quicker proposal means faster bookings!! It has been such a time saver. We can even put our florals on the same proposal which was a game changer. The customer service is really amazing! I decided to try it out late at night and while working I got messages for help and guidance. I really appreciate their quick responses and help!
No Cons with this software. I am very satisfied.
Thanks so much for this great review! We're thrilled you're so happy, and that you're seeing those faster bookings. We love being able to merge multiple parts of a business, too, such as your floral department and your event rentals. Streamlining is the name of the game! Thanks for being a part of the Goodshuffle Pro family.
Dustin D.
Events Services, 1-10 employees
Used daily for 6-12 months
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After trying several other options Goodshuffle is by far the cleanest looking and easiest to learn as you navigate the software as a beginner user. My last solution required training to understand how to use it in any capacity but with GS things just make sense! I also like that new features pop up every month, as they are actively building onto the platform based on user feedback. They even got a more detailed financial report my bookkeeper was asking for developed and deployed within 24 hours of my request- the development team is on it! Connecting with the Support team to ask questions via a built-in instant chat gets questions and issues resolved quickly.
Overall it is great, because this software is going with its users you will from time to time run into something that is lacking, but all major needs are in place and a quick suggestion to the team can often times lead to such improvements.
Thanks for the review! We are so proud to be called "quick and efficient" since that's exactly our goal. Glad you find it easy to use, and are taking advantage of our awesome customer service, too. We look forward to continuing to grow with you!
Spencer R.
Events Services, 1-10 employees
Used daily for less than 6 months
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As I mentioned, I've used 3-4 software suites similar to GSPro, and I see our company sticking with this.
I have used 3-4 different production suites like Goodshuffle Pro and the problem with all of them is that they are cumbersome and don't have easy access to support and help. Anytime I have a question or need assistance, the GSPro team answers my message within 5 minutes and gets me going in the right direction. It hands down the best customer support I have ever had with a software platform. My reps are the customer care rep I normally chat with, we communicate on a near daily basis and he is absolutely the man with the plan!
GSPro is still a new software, as such there are a few missing functionalities and capabilities that might make it a bit more useful and efficient for our company. However, I have faith that their development team will fill those gaps in the coming years... Honestly in our company, I am willing to sacrifice a few options in the software for the amount of customer care we get.
Thanks for the great feedback! We are so thrilled that you found our program and our customer service stood out amongst the many you have tried. As you mentioned, we're continuing to build and grow, so it's only going to get even better. We're so glad your team is a part of that journey.
Karis K.
Events Services, 1-10 employees
Used daily for less than 6 months
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Awesome experience. I'm able to create and send quotes in a matter of minutes, edit them in seconds and request a new signature with any changes, so that everything stays up to date and the client remains accountable for what they order. Quotes are simple, easy to understand and look nice. The system also automatically calculates delivery so I don't have to -- a huge time saver.
This software is extremely user friendly on both the business and client end. After a quick training 101 with Goodshuffle Sipport staff I was able to easily start sending quotes and collecting money. Clients can sign and pay in a matter of seconds -- I immediately had users tell me how easy the payment process was for them. The software is also very customizable to meet the needs of your business. Additionally, something my previous event invoice software was lacking, was the ability for clients to enter their payment information to authorize future automatic payments. As a client, providing payment should be as easy as possible, and Goodshuffle pro makes it foolproof.
It's honestly hard to find anything I don't like. I will say, the system does not require clients to pay after they've signed (it does say on the invoice in bright red lettering payment due immediately) and I have had instances of people signing and then not paying. Additionally, I don't believe you can set an expiration on a contract, which could lead to double bookings if you're not on top of it. But the pros far outweigh these minor issues.
Thanks for this great review, Karis! We are so happy to hear that you experienced just how EASY it is to get up and running with a quick free training from the team. We're also glad to hear that the signing and paying process for your clients is greatly improved, as we think that's a key component all companies should prioritize. Thanks for being part of the Goodshuffle Pro family!
VICTORIA B.
Events Services, 1-10 employees
Used daily for less than 6 months
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I have owned a party rental business for the past 9 1/2 years and have stressed out over bookkeeping, invoicing, sub-rentals, losing track of past estimates, keeping track of current invoices, scheduling, mapping, the list goes on. Although it takes a lot of effort to switch to a new system, I took a leap and trusted Goodshuffle Pro. I am so pleased with their system and amazing customer service. Not only have we already seen our business grow with the ease of invoicing, we look twice as professional with the savvy invoices we send. Sub-rentals are no longer a headache as I'm forced to cross my t's and dot my I's, making sure there aren't any headaches. Where has this been the last 10 years and why didn't I do it sooner??? To top it off, their customer service is beyond great. They will share a screen with me to help me quickly solve any issues I may have. They almost instantly reply all times of day. They really go above and beyond. I am so happy we made the switch and encourage others to do the same. Thank you to the crew at Goodshuffle!
Easy Bookkeeping Professional, Quick Invoices with Electronic Signature Quick Payments Easier Scheduling Quick Estimates Efficient Sub-Rental System
I wish I would have found it sooner I also wish it had a GPS feature to find the quickest route for a driver to take, but everything else is so great it makes up for it!
Thanks for this great review, Victoria! Although we do apologize for not existing 10 years sooner ;) we're just THRILLED to have connected now. As you know, we work every day toward building even more amazing features, and definitely have noted that a routing feature must be built. Thanks for taking that leap of faith with our system, and for being part of the Goodshuffle Pro family!