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ProPet
Kennel, daycare & grooming management software
ProPet Pricing, Features, Reviews and Alternatives
ProPet product overview
Price starts from
49.99
/user
Per month
What is ProPet?
ProPet is a cloud-based solution for kennel, daycare, training and grooming management, designed for use in boarding kennels, catteries, pet resorts, grooming salons, dog daycares, in-home boarding businesses, and more. The system offers tools for online appointment booking, customer relationship management (CRM), email marketing, vaccination management, pricing customization, payment processing, and more.
Key benefits of using ProPet
Typical customers
Platforms supported
Support options
Training options
ProPet pricing information
Value for money
4.5
/5
104
Starting from
49.99
/user
Per month
Pricing options
Value for money contenders
ProPet features
Functionality
4.3
/5
104
Total features
21
3 categories
Most valued features by users
Functionality contenders
ProPet users reviews
Overall Rating
4.7
/5
104
Positive reviews
97
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.95/10
71
30
3
0
0
Cheryl R.
Owner/Founder
Overall rating contenders
Linda M.
Used daily for less than 6 months
Review source
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I have tried out trial versions of just about every scheduling software program there is. I'm glad I chose this one. Excellent software, for someone like me who is a one-woman show, I can put everything into the software that I need. It allows me to schedule boarding, daycare, grooming, and standalone services (like when I want to put in a personal appointment so that I know not to schedule a customer...
At the moment there is no report that I can print what all my grooming appointments are for the day INCLUDING those extra add on services. Also retail services, which is still in beta, allows for only one variation of a product. So for example I can put list a Dog collar and have variations of color e.g., red, blue, green. But I can't also add a second variation of small medium and large. I have to list each size as a separate item. Which is a pretty minor issue considering all the other wonderful things this program will do for you.
Hello Linda, We really appreciate your review of ProPet and all of your suggestions! We do plan to update the grooming report to suit the needs you mentioned and are hoping to be able to do another update on the retail module soon.
Barbi P.
Veterinary, 11-50 employees
Used daily for 2+ years
Review source
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For 7 years Bloomingtails tried to go live with Online Booking using Pro Pet team. The [SENSITIVE CONTENT] of the business employed a new staff member to get this goal ticked off ... and 3 month later we are now live with Online Booking! As the implementer for ProPet Online Booking I could not of done this without the help of the incredible [SENSITIVE CONTENT] & the ProPet team! [SENSITIVE CONTENT]...
Overall its great ! Only one thing... the Pre-paid function can be improved.
Samantha A.
Consumer Services, 1-10 employees
Used daily for 6-12 months
Review source
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Really a waste of money really mad I actually paid money to use this program.
Truly nothing beyond hard to get a hang of the system.
Everything. Never did me nor my staff get the hang of how to use it.
Hi Samantha, I'm sorry you were not happy with our services. You selected the Pet and Client Manager subscription, which does not include booking functionality, so perhaps this is why you had difficulty. We would have been happy to help you with your ProPet account in any way we could, however you did not reach out to us. We do everything we can to properly train our customers and their staff so that everyone has a good grasp of the system and feels comfortable using it. All the best, The ProPet Team
Colleen C.
11-50 employees
Used daily for 6-12 months
Review source
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I've searched through and tried countless software programs that would work for us. Some offered a promising hope, but in the end, would not support the variety of services and client care we wanted to provide. Propet has renewed my hope that we FINALLY have the chance to transfer everything to computers instead of the manual system we have used for 15 years! ProPet customer service has been incredible!...
Ease of use, the variety it offers, the financial tracking, ease in billing... there is too much to list to choose just one or two features. Not to mention the great customer service!
If you forget to hit 'send' on the original introductory email for a new client, you can't go back and send it to provide the client their portal invitation. It's easy enough to delete the client and re-enter, but it would be better if we could just opt to send the letter at a later date. That problem, however, has minimized if you set your default to "send".
Hi Colleen, Thank you so much for your glowing review and recommendation of ProPet! It really means a lot to us. I also wanted to let you know what you actually can resend an introductory email! In order to do this, please go to the customer's account, edit customer, and click on the Actions drop down link in the top right corner. Here you can send out a new welcome email.
Jasmine C.
Consumer Services, self-employed
Used daily for less than 6 months
Review source
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I had GREAT customer service during my trial phase, they responded VERY promptly to me and I got a direct person. As soon as that was over though, I automatically started getting kicked into a ''help ticket'' format, which I didn't care for as much, simply because it seemed to remove the personal element out of it. BUT they were still prompt with it (1-2 business days) so I can't really complain about that, just note that it removed a bit of the personal element of it. I adore their private facebook community, smart move on their part. I really wish they had more demo's on youtube. Specifically short, but detailed how to steps to accomplish micro tasks within their system. More of those instead of longer huge catch all video's that encompass several things.
Once you take the time to really go through and set it up to ''automate" everything for you, it's worth it. It's a killer going through and setting that up at first though (expect to put some hours in getting it fine tooth combed before it's smooth). Overall I think the portal via customer side of things is very slick looking, almost all of my clients love the look!
I absolutely hate that my clients can't pick an actual ''service time/date'' for their request from an availability. I don't know if this is something they are working on, but this is the crux of the system for me. I don't want 50 million phone calls just to schedule this, I want them to pick their time/date and I'll ''confirm'' or ''deny'' the request, but I need to remove the element of back and forth here's x,y, z dates and times back and forth yada that could easily be eliminated. I've heard rumor they are working on this, just haven't seen it yet.
ProPet FAQs
ProPet has the following pricing plans:
Starting from: $49.99/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of ProPet?
ProPet has the following typical customers:
Freelancers, Small Business
Q. What languages does ProPet support?
ProPet supports the following languages:
English
Q. Does ProPet support mobile devices?
ProPet supports the following devices:
Android, iPad, iPhone
Q. Does ProPet offer an API?
No, ProPet does not have an API available.
Q. What other apps does ProPet integrate with?
ProPet integrates with the following applications:
Stripe, QuickBooks Online, Mailchimp
Q. What level of support does ProPet offer?
ProPet offers the following support options:
Email/Help Desk, Chat, FAQs/Forum
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