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Towbook Management Software

Cloud-based towing management software

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Table of Contents

Is this product right for your business?

Find out with a

Towbook Management Software - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Towbook Management Software overview

What is Towbook Management Software?

Towbook is a web-based towing management software with native iOS and Android apps, which offers dispatching, impounding, invoicing, private property, and accounting capabilities. The system can be used by companies serving individuals, private properties, body shops, motor clubs, police departments, and more.

Towbook’s dispatching system enables users to add calls and assign them to drivers, with real-time updates showing all users the latest calls and dispatches. Photos and files can be added to dispatch records, multiple vehicles, trucks, and drivers can be added to a single dispatch, and customized invoices can be created and emailed to customers. When vehicles are impounded, Towbook automatically calculate storage fees, and remind users when state-required impound notices and letters are due, with the option to have notices automatically printed.

Towbook allows users to set up accounts for different company types, including motor clubs, police departments, and body shops. Custom pricing and discounts can then be set up for these accounts, users can create and send statements directly to individual accounts, and customers can log in to view lists of towed vehicles for their account. Towbook also includes tools for businesses serving private properties, such as automatic notification of property owners when a vehicle is impounded, photo uploads allowing the automatic sending of photos of impounded vehicles to property managers, and account tagging. Property managers are also able to log into Towbook to request that vehicles be towed.

Key benefits of using Towbook Management Software

Automatic reminders for state-required impound notices or letters, with the option for the system to automatically print notices.

Dispatching system updates in real time, and allows users to add calls, send them to assigned drivers, and create custom invoices for customers for delivery by email.

Account tagging, photo uploads, and automatic notification of property owners are available for private property impounds, with private property managers also able to request a tow online.

Towbook can report back on company performance, including completed calls, revenue, call volume by truck or driver, sales tax, and more.

Customer accounts can be set up to allow discounts and customized pricing for individual accounts, with the ability to directly email personalized statements to each account.

Starting price

49flat rate /
per month

try for free

Pros & Cons

Billing and Invoicing

Towbook

Towing Industry

Dispatch and Drivers

Customer Support

Custom Reports

Towbook Management Software’s user interface

Ease of use rating:

4.8

(81)

Towbook Management Software pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(4)

5(75)

What do users say about Towbook Management Software?

I used towbook whrn working with a dispatching service that helped to set up our drivers with roadside assistance and insurance companies.

Select to learn more

Who uses Towbook Management Software?

Based on 81 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Transportation/Trucking/Railroad

Automotive

Consumer Services

E-Learning

Others

Use cases

Towing

Fleet Management

Delivery Scheduling

Towbook Management Software's key features

Most critical features, based on insights from Towbook Management Software users:

GPS

4.8

(4)

Customer database

5.0

(3)

Client portal

5.0

(2)

Maintenance management

5.0

(2)

Client management

5.0

(2)

Fuel management

3.0

(1)

All Towbook Management Software features

Features rating:

4.8

(81)

Accounting integration

5.0

(1)

Alerts/Notifications

5.0

(1)

Billing & invoicing

3.0

(2)

Electronic signature

5.0

(1)

Lot Management

5.0

(1)

Routing

5.0

(1)

Activity tracking

(0)

Commission management

(0)

Fleet management

(0)

Towbook Management Software alternatives

Towbook Management Software

4.8

(81)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.8

Value for Money

4.8

Customer Support

4.8

Samsara

4.5

(911)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Cetaris

4.7

(29)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Webfleet

4.2

(70)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Towbook Management Software pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

Per month

Features included:

250 Calls Per Month
Account Statements
Commission Tracking
Mobile Apps
Photo Uploads
Priority Call Text Alert
Reports
Square Integration
Unlimited User Accounts

Premium

Per month

Features included:

250 Calls Per Month
Account Statements
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Call History Tracking
Commission Tracking
Digital Dispatching
Impound Management
Mobile Apps
Photo Uploads
Priority Call Text Alert
Reports
Square Integration
Tow Out
Unlimited User Accounts

Pro

189

Per month

Features included:

500 Calls Per Month
Account Statements
Advanced Notification Service
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Automatic Mileage Calculations
Call History Tracking
Commission Tracking
Customer Portal
Digital Dispatching
Impound Management
Lock & Audit Calls
Mapping & GPS Tracking
Mobile Apps
Motor Club Direct Billing & Payment Importing
Multi-Company Support
Multiple Addresses
Photo Uploads
Priority Call Text Alert
Private Property Features
Quickbooks Integration
Quotes
Reports
Request Customer Location
Square Integration
Tow Out
Unlimited User Accounts
User Check In
Vehicle Locator

Ultimate

289

Per month

Features included:

1000 Calls Per Month
Accident Reports
Account Statements
Advanced Notification Service
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Automatic Mileage Calculations
Call Chat
Call & Driver Map Replay
Call History Tracking
Commission Tracking
Customer Portal
Customer Satisfaction Surveys
Digital Dispatching
Driver Ratings
Impound Management
Lock & Audit Calls
Mapping & GPS Tracking
Mobile Apps
Motor Club Direct Billing & Payment Importing
Multi-Company Support
Multiple Addresses
Photo Uploads
Predicted Call Arrival Times
Pre-Trip Inspection Management
Priority Call Text Alert
Private Property Features
Quickbooks Integration
Quotes
Real Time Customer Updates
Reports
Request Customer Location
Square Integration
Tow Out
Unlimited User Accounts
User Check In
Vehicle Damage Forms
Vehicle Locator
Video Uploads

Enterprise

389

Per month

Features included:

1500 Calls Per Month
Accident Reports
Account Statements
Advanced Notification Service
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Automatic Mileage Calculations
Call Chat
Call & Driver Map Replay
Call History Tracking
Commission Tracking
Customer Portal
Customer Satisfaction Surveys
Digital Dispatching
Driver Ratings
Impound Management
Lock & Audit Calls
Mapping & GPS Tracking
Mobile Apps
Motor Club Direct Billing & Payment Importing
Multi-Company Support
Multiple Addresses
Photo Uploads
Predicted Call Arrival Times
Pre-Trip Inspection Management
Priority Call Text Alert
Private Property Features
Quickbooks Integration
Quotes
Real Time Customer Updates
Reports
Request Customer Location
Square Integration
Tow Out
Unlimited User Accounts
User Check In
Vehicle Damage Forms
Vehicle Locator
Video Uploads

User opinions about Towbook Management Software price and value

Value for money rating:

4.8

(81)

To see what individual users think of Towbook Management Software's price and value, check out the review snippets below.

“Improved ETA times, ease of invoicing, and more. The Customer Service is Excellent and we will continue to utilize this program for our business.”

Buffy R.

Office Manager

“Super easy to talk to and truly seem to care. We love using the software and do business with confidence knowing towbook is behind us.”

Darrell D.

Owner

Towbook Management Software integrations (6)

Integrations rated by users

We looked at 81 user reviews to identify which products are mentioned as Towbook Management Software integrations and how users feel about them.

Webfleet

Integration rating: 5.0 (1)

“The integration between Webfleet and Towbook allows us to keep track of our fleet in relation to what calls were done by what unit and can automatically update when a driver arrives on scene.”

Anonymous R.

Dispatcher and Accounts Receivable

Google Maps

Integration rating: 5.0 (1)

Samsara

Integration rating: 5.0 (1)

Other top integrations

QuickBooks Online

QuickBooks Online Advanced

Azuga Fleet

Towbook Management Software customer support

What do users say about Towbook Management Software customer support?

Customer support rating:

4.8

We analyzed 40 verified user reviews to identify positive and negative aspects of Towbook Management Software customer support.

Widespread user sentiment highlights Towbook's customer support as fast, friendly, and consistently available 24/7.

A number of users praise the support team for being knowledgeable, professional, and willing to go the extra mile.

Multiple users note that support staff are approachable, never make them feel inadequate, and resolve issues promptly.

A limited number of users mention that customer support quality has declined recently, expressing concerns about a downward trend.

Support options

24/7 (live rep)

Phone support

Email/help desk

Chat

Training options

Documentation

Live online

To see what individual users say about Towbook Management Software's customer support, check out the review snippets below.

“The first thing that impressed me about Towbook is their fantastic customer service, on the rare occasion we run into an issue and have to call the phone is answered by a REAL person that can help you immediately.”

Stewart S.

Founder

“Also there customer service is faster than anyone I have ever dealt with, in less than 10 mins my problems are figured out and questions are answered!!”

Carrie W.

administrator/dispatcher

“My biggest gripe and reason for writing this review is to inform customers before they get locked into a company whose customer service is obviously going downhill. ”

William F.