VETLINKSQL Pricing, Features, Reviews & Alternatives

VETLINKSQL

Veterinary practice management solution for clinics

4.77/5 (44 reviews)

VETLINKSQL overview

What is VETLINKSQL?

VetLinkSQL is a cloud-based and on-premise practice management solution designed to help veterinary clinics and hospitals manage patients’ medical records and online bookings. Key features include invoicing, billing, loyalty programs, data backup, general ledger management, analytics, and reporting.

The solution allows receptionists to book appointments and assign staff, consultation rooms, or dates to patients using drag-and-drop capabilities. Marketing teams can use VetLinkSQL to automate email campaigns under reminders, promotions, treatments, statements, newsletters, and other categories, in order to connect with clients. Using the business activity monitor (BAM), owners can view clinic operations and track operational progress using performance indicators. It comes with a StockLink App, which helps employees track inventory levels, generate purchase orders, and monitor stock transfers across different branches. Users can also create custom forms, record client details, and request approval on consent forms via digital signatures.

VetLinkSQL offers integration with multiple third-party applications including MailChimp, Google Calendar, Netsuite, Payment Express, Xero, InfoVet, Vaultage, Masterpet, and Cenvet. It provides a hotel module, which lets team members book a cattery, kennel, or equine paddock for animals, set up opening/closing times of the facility, and adjust boarding rates as per animal size and requirements.
www.vetlinksql.com

Pricing

Pricing options
Free trial
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, United Kingdom

Supported languages

English
VETLINKSQL screenshot: VetLinkSQL appointment schedulingVETLINKSQL screenshot: VetLinkSQL dashboardVETLINKSQL screenshot: VetLinkSQL mobile app

VETLINKSQL user reviews

Excellent
34

Very good
10

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.6
  4.9
Peter W.

Vetlink SQL - Back Up Recovery

Used daily for 2+ years
Reviewed 2016-08-18
Review Source: Capterra

We have been running versions of Vetlink for 20 yrs in a LAN setup . Recently we had a moderate problem with a data file that we thought had completely disappeared. For ease of use we save relevant digital Xrays to Vetlink which are attached to the animal files for easy access. Recently, for unknown reasons that file disappeared and as expected it was a week or two before this was detected. We do run a back up system that was recommended and installed by Vetlink about 2 years ago. As with any backup system - you seldom try it out and when you do - you hope like hell it works . Well it did work and very well indeed!! It took a hour or so to have the Xray file up and running with all the links back to the animal files intact.

Pros
It is robust and I can count on one hand in the past 20 years that the software system crashed. Of course there are minor glitches every so often but that is usually a phone call and they come in remotely to fix it - whilst the system still runs. They are only a phone call away and the 'help desk' know their stuff and can often talk you through most things.

Cons
There is a lot of parts too it! They are changing / evolving to keep up with the changing technology - takes a bit for 'non-computer' buffs to keep up!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Scott M.

Smooth migration to cloud hosted VetLinkSQL

Used daily for 2+ years
Reviewed 2018-10-16
Review Source: Capterra

I would recommend that you move to the CFL cloud environment as soon as your server gets close to warranty. For multi-branch clinics, just do it now, and get rid of those Spark VPN bills. It's also great not having to apply updates all the time & if you need to increase the performance of the cloud server due to changing demands it only takes minutes, not hours.

Pros
At Rappaw we have five very busy clinics with 29 terminals. We used to run a central server for VetLinkSQL and a PACS Server for digital x-ray image backup at our main branch. As our servers got older and required replacement we were advised to look at cloud options. The CFL team assisted us to migrate to their Amazon cloud environment, and honestly, it was smoother than we had anticipated. In addition to VetLinkSQL, we also saw it as a good opportunity to move our PACS Server with all our digital DICOM images to the cloud with fully automated backups! Since migrating to the cloud hosted version of VetLinkSQL, we have very happy branch clinics who report an increase in speed – that’s because they now connect directly to the cloud, instead of via a slow Spark VPN (Virtual Private Network) to our own local server. As we are running an open source PACS server (Conquest), I was pleased how easy it was to migrate all the images and PACS software to the cloud too. Everything runs very smoothly and the migration experience went very well. CFL were great doing all the data migration & setup online. The new routers & direct cloud connection via UFB (Ultra-Fast Broadband) meant that we could move away from the expensive, outdated Spark VPN we were previously using. We just had to connect the Computers, Thin clients, Tablets, and Printers to the internet & it all worked amazingly well.

Cons
None at present time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lisa R.

Using it for 9 years, Support team can usually help us. Easy for new staff to use.

Used daily for 2+ years
Reviewed 2017-09-10
Review Source: Capterra

Pros
Colourful Diary screen enables easy adjustment of appointments to a different time, longer or a different vet or day. SMS appointment reminders work well. I like that an email message or sms sent to a client through the system is documented and can be reviewed. The quote system works well. There are lots of reporting options.

Cons
Sometimes there are glitches with the messaging not getting through. The reminders are complex with letters, sms and emails going out on various runs. If there is a problem here it is very concerning that they may not be received. I am not sure if other software make this easier? We always get it sorted but it can be very time consuming.

Response from Computer Fanatics


Hi Lisa

Thank you for your review. Please note that we have now switched SMS providers with a Tier Service (we experimented with a Tier 2 service as people wanted lower costs, but we have decided to dump that service) and the delivery is first class! It is generally upgraded on your next update but call the help-desk and ask if you are on the new service.
In terms of Reminders, again, we have updated this to conform to privacy laws. We also have 3 ways to send reminders (one per family, one per patient, or one per reminder; the last one being the most popular as it provides statistics and allows you to change content and language tone to see what works in you area and demographic). I suggest you login to our web portal and watch the FREE training webinar on Reminders to improve your system. Secondly book in a 1 hour online training session to review your settings and get advice. I will approve this FREE since you have taken this time to place a review - Deven Patel

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Agnes C.

Pleasant experience, excellent customer service and support.

Used daily for 2+ years
Reviewed 2017-05-04
Review Source: Capterra

increased productivity, efficiency, client compliance.

Pros
Program itself - surprises on every single time of updates making it not only user-friendly but also environmentally friendly (eforms / invoicing), promotes efficiency (stocklink app, in-house and external lab integration), client compliance (reminder system), e-marketing (loyalty system, email marketing etc). I'm always excited to read their update notes and highlight the great ideas and immediately implementing and sharing with my whole team. More importantly is the CFL team - always friendly and supportive. From initial meeting, demo, installation, training, through to minor glitches and major crisis (virus attack into our internal network unrelated to Vetlink program); every single interactions have been positive , supportive and professional. From receiving our phone call reporting about the virus attack to teaming up with our local technician and restoring it back to previous night's backup was only a few hours; during the panic moments kept reassuring us everything will be ok and will bring us back in a few hours and they did! A nice team to work with from the CEO (Deven) to the technical support team and administrative team - everyone that we have to contact has been friendly, supportive and professional. A team that will work with you and listen to your feedback and improve the program in the next update. In summary, exceptional and impressive customer service!

Cons
Other than some teething issues in the beginning of using it, nothing really :) My comments is too short apparently - so to make it longer, I finally thought of something that I don't like is their update notes are too long as they improve so many things in every single update and I had trouble catching up!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Malcolm W.

Vetlink, very easy software to implement and to use.

Used daily for 2+ years
Reviewed 2016-07-16
Review Source: Capterra

We transitioned from an opposition product and in preparation had three of our team attend some training at Vetlink in Auckland where we focussed on products and services in anticipation of our go live date. Unfortunately we did not get as prepared as we would have like but proceeded with our go live date anyway. I am pleased to report it well really well with minimal stress, frustration or headaches. We chose to make amendments to products and services as we went and experienced very few issues. Our data conversion and going live was overseen by Clive and after 2 days we were away with the practice barely noticing a hiccup. We anticipated some challenges with such an enormous change but it went very easily. Clive did a fantastic job of ensuring data converted well and also of making sure we knew how to make changes etc in the new system without overloading us with too much detail. I had anticipated that a software change of this type would cost the practice in terms of productivity and turnover but I would think that in reality there has been no real turnover cost with this change. I am pleased to say that within 2 weeks of going live we were in the process of looking at all the new opportunities the program has given us. Getting help is easy and all calls for help have been answered in a very timely and uncomplicated manner. Helpdesk staff members are always approachable and communicate easily about any of the issues we have had.

Pros
The software logically achieves everything you would expect from a practice management system of this type. The built in word processor is functional and interfaces well with handouts, certificates etc and avoids costly licensing for other word processors. The emailing documents and histories capability is fantastic as is the two way text messaging. The diary works well and has enabled very efficient use of our staffing levels. It has been easy to connect and print various documents to networked printers. The capability of having different users having different configurations is also a really great feature as it allows different staff to access different devices depending on their physical location and their practice role ie the admin team can use their own printer for letterhead or accounts stationary whilst the front office can use A5 receipt stationary and the vets can use another different printer for blood results, reports etc and all of them can also access the drug label printer. The ability to separate the invoice from the history for a particular visit is really neat and useful, the front office can get on with taking the money whilst the vets complete the history recording in another room.

Cons
There is very little not to like and it would seem all features can be customised to work how you want them or be disabled completely. We personally have experienced some issues with being able to have multiple patients on the same invoice but I have a colleague in a neighbouring practice who loves being able to do this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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VETLINKSQL pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Computer Fanatics for pricing details

VETLINKSQL features

API
Activity Tracking
Alerts/Notifications
Billing & Invoicing
Document Management
Inventory Management
Reporting & Statistics
Scheduling
Search/Filter
Third Party Integrations

Access Controls/Permissions (165 other apps)
Activity Dashboard (279 other apps)
Customer Database (163 other apps)
Customizable Reports (186 other apps)
Data Import/Export (226 other apps)
Electronic Payments (158 other apps)
Invoice Management (177 other apps)
Mobile Access (168 other apps)
Quotes/Estimates (171 other apps)
Reporting/Analytics (207 other apps)