Call Loop Pricing, Features, Reviews & Comparison of Alternatives

Call Loop

SMS Marketing & Voice Broadcasting Made Easy

4.6/5 (75 reviews)

Call Loop overview

What is Call Loop?

Call Loop is a complete SMS and voice broadcasting solution that enables businesses to create and send marketing campaigns to contacts via mobile messaging. Organizations can send mass texts, alerts, reminders, coupons, or contests and build contact lists using text-to-join mobile keywords. Users can setup autoresponders and record voice messages to send to thousands of contacts in minutes.

Call Loop's all-in-one online portal enables businesses to send and receive text messages from a computer by logging in. Users can personalize each SMS message and mail merge custom information such as a first name, last name, or a custom field from a CRM. Organizations can also create and build marketing lists for sending mass texts or voice broadcasts to groups of contacts. Users can upload thousands of phone numbers using Call Loop’s import wizard, and edit the list at anytime.

Call Loop enables customized voice blasts with two different messages: one for a live pickup, and another that goes to voicemail. Recipients can also be given the option to be transferred to a live agent for placing an order, confirming an appointment, or anything else. Other voice broadcasting features include customized caller ID, voice recognition, and scheduling.

Built-in analytics and reporting allows business to keep track of how their text messages and voice broadcasts are performing. Users can see current and past open rates, as well as failed or successful messages in real-time. Voice broadcasting analytics show who has listened to the message, who hasn’t, and more.
www.callloop.com

Pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Call Loop screenshot: Collect leads via text messages using customized keywordsSMS Marketing Strategy Generates 663 New Leads in 14 DaysCall Loop screenshot: Send SMS broadcasts and mass text messages to contactsCall Loop screenshot: Create high quality voice broadcast audios by uploading or call to recordCall Loop screenshot: Send voice or sms messages to a small or large group of contactsCall Loop screenshot: Create a number of groups and set how many messages to send per monthCall Loop screenshot: Create and send personalized SMS text messages directly to subscribersCall Loop screenshot: Search for available keywordsCall Loop screenshot: Connect groups to keywordsSMS Marketing Analytics - Click Tracking & Short URLs  | Call Loop

Call Loop reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.6
  4.7
Ravi Soni

SMART SMS

Used daily for 2+ years
Reviewed 2018-10-30
Review Source: Capterra

Overall experience is good. Customer support is responsible and reliant. I can count on them to support me and provide me solution to my problems.

Pros
This software is very convenient. I like the integration flexibility most. It can get connected to different platforms and easy to use. We dont need any super technical knowledge. I integrated this software with HubSpot and Infusionosft and right now our email campaigns are automatically triggered so as SMS service through Call Loop.

Cons
It doesn't support Spanish accent and that's what we don't like. Because most of our cusotmer base are latinos.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shawn Blair

I have been using this software myself and for clients since it was originally released.

Used weekly for 2+ years
Reviewed 2018-04-05
Review Source: Capterra

Improvements in engagement from prospects and clients. An easy to use tool for lead generation. When using it to increase attendance to webinars, we experienced as much as 90%+ buy in on adding a cell phone number to the webinar registration form. This provides for another great option for promoting via SMS. I've used other SMS tools for leag gen by phone. They were fixed at a single entry with no ability to follow up for name and other details. Call Loop's feature provides for multiple replies to collect additional information. I probably haven't mentioned that Call Loop's integration with Infusionsoft is pretty well done, making it easy to send messages and collect information.

Pros
Call Loop is relatively easy to use. Set up sms reminders and voice calls. I've used it to increase attendance at webinars substantially. One client is using it to get more engagement from members by sending reminders for scheduled calls and follow ups. The SMS messages are just a necessary tool today. The voice messages are flexible in responding to pick ups or voice mail and can be very powerful for webinar attendance, sales, and other engagement. Our experience in asking for cell phones on registration can be as high as over 90%! I also have several SMS optin series set up for speaking and off-site lead generation. The setup is easy, has multiple steps available to be responsive and collect multiple pieces of information. The biggest pro... the cost is minimal! Clients resist yet another Saas. Paying as you use it credits that Call Loop offers makes it an easy choice to implement the tool. It's competitive with other SMS tools.

Cons
I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly.

Response from Call Loop


Thanks Shawn!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jamie Coyne

Great Service. Support and ongoing development has suffered

Used occasionally for 2+ years
Reviewed 2018-11-27
Review Source: Capterra

Pros
Price is great. Pay as you go. Occasional sales on calls. Good person running company.

Cons
Reports have been broken for at least a year. And out-source support never has any answer other than basically it's on the list. That it was fixed then broke again after an update. Other than this it's great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brett Burky

A trusted company that does what it says and delivers.

Used weekly for 1-2 years
Reviewed 2016-07-23
Review Source: Capterra

I started using Call Loop a number of years ago to be able to utilize SMS in our marketing, mostly for being able to reach our customer base at the best marketing level - text. The suite of tools has grown since the time I started and it keeps growing. I really like the transparency of the team and their ability to treat every customer like their best customer. I have tried a couple others, just to see if there was something I was missing. I came to find that the other products were probably not actively developing their platforms. They have features that work, but aren't forward thinking like Call Loop. Call Loop is cutting edge when it comes to development and I assume will stay that way for a while to come. Support was my favorite part about it, a lot of SMS marketing can be difficult if you haven't used it previously, getting questions answered fast was a must with what we were doing at first and they made that process of fixing our issues a top concern. I'm assuming that is the case with everyone that is on the platform. The real bonus of the platform is their integrations, other services just aren't there when it comes to that. The added bonus of integrating with Click Funnels was the kicker for us.

Pros
Integrations, automation and ease of use.

Cons
Not sure because we haven't had any hiccups in service.

Response from Call Loop


Thanks for the kind words Brett!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Greg Moody

Easy to use and good value!

Used daily for 2+ years
Reviewed 2019-05-21
Review Source: Capterra

I've never had any problem with service. Very responsive.

Pros
the ease of use was great! It's just simple. Easy to integrate with my CRM. Works for both text and voice broadcast.

Cons
It'd be a really great feature if the CRM integration included list management so I didn't have to import lists but that's minor

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Call Loop pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pay As You Go: Free
Message Credits: 5¢ text/min
Text-to-Join Keywords: $10/mo

Basic: $29/mo
Message Credits: 250
Text-to-Join Keywords: 1

Pro: $49/mo
Message Credits: 1,000
Text-to-Join Keywords: 2

Max: $99/mo
Message Credits: 2,250
Text-to-Join Keywords: 3

Call Loop features

API
Call Recording
Real Time Reporting
Third Party Integration

Activity Dashboard (136 other apps)
Automatic Notifications (108 other apps)
CRM Integration (82 other apps)
Call Monitoring (94 other apps)
Call Routing (103 other apps)
Call Transfer (97 other apps)
Caller ID (86 other apps)
Chat (127 other apps)
Communication Management (99 other apps)
Conferencing (107 other apps)
Contact Management (92 other apps)
Customizable Branding (81 other apps)
Instant Messaging (110 other apps)
Reporting & Statistics (137 other apps)
Video Conferencing (99 other apps)
Voice Mail (86 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Call Loop

Key features of Call Loop

  • SMS text messaging
  • Voice broadcasting
  • Marketing automation
  • Integrations
  • Analytics & reporting
  • Audio management
  • Autoresponders
  • Bulk SMS
  • Contact manager
  • Delivery reports
  • Emergency notifications
  • Group messaging
  • Personalized SMS
  • Marketing automation
  • Mobile web forms
  • Name & email capture
  • Schedule SMS
  • Secure SMS
  • Send & receive SMS online
  • SMS alerts
  • SMS broadcasts
  • SMS tracking
  • SMS contests
  • SMS coupons
  • SMS marketing
  • SMS reminders
  • SMS short codes
  • SMS triggers
  • Text promotions
  • Text to join keywords
  • Voice broadcast
  • Create SMS and voice broadcast autoresponders
  • Appointment reminders sent automatically!
  • Record your voice broadcasts easily
  • Mobile marketing CRM
  • SMS Marketing made easy with Call Loop
View All Features

Benefits

Call Loop enables users to create and schedule automated multi-channel drip campaigns with both text and voice messages.

Text-To-Join keywords help build mobile subscriber lists for sending coupons, promotions and contest information.

Call Loop lets users personalize text messages with the subscriber's first name, last name, and also add custom fields.

Users can download and export contact and subscriber information and import the data into a CRM, email, or other software.

Call Loop users can instantly view statistics, reports, and analytics in real-time using the Google Analytics integration.