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CTM vs 800.com Comparison (2026)
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Good recommendations?
Overview
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.
800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
159
5
4
3
2
1
118
32
6
1
2
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.7
369
5
4
3
2
1
300
46
15
3
5
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this appPros
“Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way.”
Loganathan V.
MIS Infrastructure Support Engineer
“I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number.”
Loganathan V.
MIS Infrastructure Support Engineer
“I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers.”
SM
Sean M.
Director of Admissions
Pros
“The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction.”
JP
Justin P.
Owner
“It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services.”
JP
Justin P.
Owner
“The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere.”
HO
Habeeb O.
CEO
Cons
“The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time.”
Loganathan V.
MIS Infrastructure Support Engineer
“Th learning curve is steep for some, and it has a ton of settings that you might not ever touch.”
MM
Mitchell M.
Director of Paid Media
“It's hard to narrow down the exact cost.”
EX
Emilio X.
Marketing
Cons
“There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem.”
LR
Louis R.
Owner
“The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems.”
HO
Habeeb O.
CEO
“Frustrating text verification delays, strict limits on base minutes, and surprise overage fees :))))”
JG
Jeremy G.
Partner
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review6 days ago
Key features
- Total features126
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Auto-Dialer
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Automatic Transcription
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross Channel Attribution
- Cross platform compatibility
- Cross-system Integration
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Transfer
- For Contact Centers
- Generative AI
- Geo-Routing
- HIPAA Compliant
- IVR
- Inbound Call Center
- Information Locater
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Link Shortening
- List Management
- Live Chat
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-Touch Attribution
- Multi-User Collaboration
- Multi-step Planning
- Multiple Scripts
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Phone Key Input
- Polls/Voting
- Port Existing Numbers
- Predictive Analytics
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- QR Codes
- Quality Assurance
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Conversations
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Request Assignment
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Self-Service Search
- Shortcodes
- Social Media Integration
- Sorts Prospects
- Spam Blocker
- Speech Synthesis
- Speech-to-Text Analysis
- Survey Builder
- Survey/Poll Management
- Tagging
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Visitor Tracking
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- White Label
- Workflow Management
- Workforce Management
- Total features153
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Auto-Dialer
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Automatic Transcription
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross Channel Attribution
- Cross platform compatibility
- Cross-system Integration
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Transfer
- For Contact Centers
- Generative AI
- Geo-Routing
- HIPAA Compliant
- IVR
- Inbound Call Center
- Information Locater
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Link Shortening
- List Management
- Live Chat
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-Touch Attribution
- Multi-User Collaboration
- Multi-step Planning
- Multiple Scripts
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Phone Key Input
- Polls/Voting
- Port Existing Numbers
- Predictive Analytics
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- QR Codes
- Quality Assurance
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Conversations
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Request Assignment
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Self-Service Search
- Shortcodes
- Social Media Integration
- Sorts Prospects
- Spam Blocker
- Speech Synthesis
- Speech-to-Text Analysis
- Survey Builder
- Survey/Poll Management
- Tagging
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Visitor Tracking
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- White Label
- Workflow Management
- Workforce Management
Integrations
- Total integrations56
- AB Tasty
- Acquisio
- Adobe Analytics
- Adobe Commerce
- AgencyAnalytics
- CAKE
- Cloudflare
- Dazos CRM
- Dialogflow
- Dynamics 365
- ElevenLabs
- Facebook Business Suite
- Freshpaint
- Genius Monkey
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Data Studio
- Google Forms
- Google Marketing Platform
- HubSpot CRM
- Instapage
- Kissmetrics
- LeadSquared
- Make
- Marin Software
- Marketo Engage
- Marketo Measure
- Meta for Business
- Microsoft Advertising
- Microsoft Teams
- MonkeyLearn
- Pipedrive
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- SendGrid
- Shopify
- Skai
- Slack
- Snapchat for Business
- Stripe
- Sunwave
- Swydo
- Twilio
- Unbounce
- VWO Testing
- ValueOps
- Whatagraph
- Wix
- WordPress
- Yalla
- Yext
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- Total integrationsN/A
- AB Tasty
- Acquisio
- Adobe Analytics
- Adobe Commerce
- AgencyAnalytics
- CAKE
- Cloudflare
- Dazos CRM
- Dialogflow
- Dynamics 365
- ElevenLabs
- Facebook Business Suite
- Freshpaint
- Genius Monkey
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Data Studio
- Google Forms
- Google Marketing Platform
- HubSpot CRM
- Instapage
- Kissmetrics
- LeadSquared
- Make
- Marin Software
- Marketo Engage
- Marketo Measure
- Meta for Business
- Microsoft Advertising
- Microsoft Teams
- MonkeyLearn
- Pipedrive
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- SendGrid
- Shopify
- Skai
- Slack
- Snapchat for Business
- Stripe
- Sunwave
- Swydo
- Twilio
- Unbounce
- VWO Testing
- ValueOps
- Whatagraph
- Wix
- WordPress
- Yalla
- Yext
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
