It has been a great help for my business to generate more revenue with better quality and low maintenance problems.
We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.
Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.
Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.
It results in unwanted marketing emails to people who aren't potential customers.
The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.