CallFire Reviews

- The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful

- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip,...

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Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

Interface is relatively easy to use. That's about it for now. IVR support is non-existent.

Customer support, which used to be decent, is now a form you fill out. The form you fill out goes into the ether. No response in email that form was received. Price is fairly expensive relative to Twilio. Call are being dropped 30% of the time. Despite our testing proof otherwise, they are blaming our phones for the issues.

Versatile, fairly easy to use, easy to customize.

Sometimes tough to export data.

I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

Easy to setup and easy to use. Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

User interface can be a little tricky at first but once you get the hang of it, works well. Customer support is great but a little inconsistent at times.

CallFire's Cloud Call Center is an easy to use phone banking tool to use. You can set up scripts, questions/responses, transfers, pre-recorded answering machine messages, etc.

Two main things: (1) I've noticed reporting from the Cloud Call Center can be buggy. Calls show as Live Answer when they were actually Answering Machine drops, for instance. (2) Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use.

This is the most cost-effective way we've found to do our online phone banking. It has a lot of customizable options in set up, and we can easily set up a campaign to gather information.

I'd prefer my agents/callers to not have to sign up for an account when they join a calling campaign. It results in unwanted marketing emails to people who aren't potential customers.

Callfire integrates with our CRM system. Therefore we can enter notes directly in the system. It is easy to use and the customer service is great.

There is nothing that we don't like about this software. Callfire meets everything we need in an auto dialer.

There's so much that comes with this tool such as pre-recording feature for replies, script-setting, analytics, texting, phone banking just to name a few. All this actually make phone banking easy. For businesses, I'd say that it is the best way to reach out to customers and follow-up on them whether it involves taking a survey, getting feedback for particular product or even letting them know that you are about to launch a new product or service. It's flexible and customizable, which makes it even more your go-to choice for online banking. It's pricing is actually great and it gives you the value for your money with automated dialing feature for mass calls and of course, great customer service in case you have any problem that you would like to report.

I'd appreciate being able to edit text when you're recording to correct any accidental errors. Customization should be considered for standard reports so they can best suit specific business needs.

This system does it all. Does the mass text messaging , mass voicemail and its simple to use!

The only thing I didn't like was that the voicemail that was sent IF the person picks up the phone and it was supposed to go to their voicemail then it just hangs up on them. I think that if they answer it should at least have the recording to hear. Or bypass the answer option and show up in their voicemail box if at all possible.

The program is very easy to set up and use. Our out-bound callers were on-boarded and using the program in minutes. The reporting and call recording was very helpful in getting input form our prospects and for caller training.

The payment process is not as transparent as it could be. The program requires you to purchase credits that are applied to minutes. It would be easier just to purchase minutes.

This has been great for me while working telemarketing. It allowed for calls to be sorted and weeded through giving you good leads also it record's your phone call. Which is good for training and helps me with customer satisfaction. Calls go through quickly.

I really like this app I didn't see anything wrong with it. It is a bit pricey though

The feature that makes it different from others is the usability as it is quite easy to use and install. The call tracking and recording is much better.

The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.

Easy to use, productive and an efficient software. I use CallFire for all of my outgoing calls. A trustworthy product.

None. I did not come across any drawbacks.

This software was very easy to use. Did not have many features. It was straight forward and simple

I feel that with how simple it was that we were not able to customize the software enough for it to full benefit our companies needs

This software has allowed my business to grow substantially. They make it very easy to use and you also do not have to sign up for a monthly subscription

I do not like the fact that you cannot see your past text sent out to your clients. That would help me be able to respond to other messages.

We've gotten several numbers for our lead generation business from CallFire, and have never had a problem. Easy to buy and monitor these numbers

Interface is a bit antiquated, but after the learning curve it is relatively smooth. Sometimes customer support took a while to respond.. but I'm an impatient guy. :)

Until now find me good software because it allows me to record calls, configure the auto dialer, is easy to use and handling in the interface without complications.

Until now I had no complications when using VoIP Call Tracking, on the contrary, it is simple to use and very practical.

Amazing data! Of course this does a great job at making robo call campaigns; easy, quick and very effective. However I had no idea the amount of data that would be provided; geographical mapping, pick ups, voicemails, no answers, etc.

The main issue I have has more to do with my VOIP system, since it requires a direct phone number for call transfer it is hard to make it go to a specific person.

It has a simple and easy to use interface that adapts to the necessary requirements in the framework of new technologies for business development, taking into account the voip technology.

It presents small flaws with Microsoft's internet browser platform, it would be convenient to evaluate the situation and other products that work very well on this platform and when combined with CallFire would present better benefits

CallFire is a best auto dialer software for out going calls. CallFire is a powerfull telemarketing & call center tool. You can use CallFire easily for your all outgoing calls. You can monitor all calls to check results and performance of your team.

CallFire is easy to use and understandable options. It has friendly user enter face. Everything you feel need in an auto dialer, CallFire provides. It has great customer support service.

Very intuitive and simple to import in contacts and draft a text to send. Reasonable prices per message.

Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.

Easy to use, fast and efficient. Love it! Friendly staff!

None! Not a thing I encounter but may be the occassional Internet lag.