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Cloud Telephony Software
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-One CRM & Telephony
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Cloud Telephony Software - 2026 Pricing, Features, Reviews & Alternatives
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Cloud Telephony Software overview
What is Cloud Telephony Software?
Office24by7 is an all-in-one business platform designed to unify communication, sales, marketing, and customer support under one seamless system. The platform features advanced IVR, smart call routing, click-to-call, call recording, and call analytics to optimize productivity and customer engagement. Its no-code CRM customization empowers organizations to design workflows, modules, and approvals tailored precisely to their business processes without requiring technical expertise.
This scalable platform supports omnichannel communication, voice, SMS, WhatsApp, email, and WebRTC, enabling teams to maintain context-rich conversations with customers. Integrated marketing automation and lead management tools help nurture prospects and track pipelines efficiently. Real-time dashboards and comprehensive analytics provide actionable insights to drive data-informed decision-making across sales, marketing, and service functions.
Designed for enterprises of all sizes and industries, Office24by7 enhances operational efficiency through automation of routine tasks and simplifies complex interactions with customizable workflows. Its modular architecture allows seamless integration with existing enterprise systems via APIs while maintaining high standards of security and compliance.
Key benefits of using Cloud Telephony Software
The platform’s no-code customization enables rapid adaptation to unique workflows, approvals, and operational requirements, allowing businesses to maintain compliance and governance without dependency on IT teams. Omnichannel communication support, including voice, SMS, WhatsApp, email, and WebRTC, ensures customer conversations remain connected across channels, improving response times and engagement quality.
Office24by7’s advanced IVR and smart routing systems intelligently distribute calls based on agent skills and priority, minimizing wait times and maximizing first-contact resolution. Real-time dashboards offer supervisors total visibility into agent performance, call queues, and customer satisfaction metrics, ensuring proactive management.
Marketing automation and lead nurturing features accelerate pipeline velocity by automating follow-ups, segmentation, and campaign deployment. Integrated CRM capabilities maintain a 360-degree customer view, enabling teams to personalize conversations and optimize conversion rates.
The built-in cloud telephony platform supports call recording, conferencing, voicemail, click-to-call, caller ID masking, and detailed analytics, improving operational transparency and quality assurance. Resilient issue tracking and customer service modules streamline ticket management and SLA adherence, further enhancing customer satisfaction.
Security and compliance are prioritized with role-based access control, data encryption, and audit trails, making Office24by7 suitable for regulated industries.
With a dedicated support team and a 15-day free trial, Office24by7 empowers businesses to explore its comprehensive features risk-free.
Starting price
Alternatives
with better value for money
Cloud Telephony Software’s user interface
Cloud Telephony Software reviews
Overall rating
5.0
/5
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
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Cloud Telephony Software's key features
Most critical features, based on insights from Cloud Telephony Software users:
All Cloud Telephony Software features
Features rating:
Cloud Telephony Software alternatives
Cloud Telephony Software
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Cloud Telephony Software pricing
Value for money rating:
Starting from
No pricing info
User opinions about Cloud Telephony Software price and value
Value for money rating:
Cloud Telephony Software integrations (8)
Cloud Telephony Software support options
Typical customers
Platforms supported
Support options
Training options
Cloud Telephony Software FAQs
Cloud Telephony Software has the following pricing plans:
Starting from: ₹0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
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Q. Who are the typical users of Cloud Telephony Software?
Cloud Telephony Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Cloud Telephony Software support?
Cloud Telephony Software supports the following languages:
English
Q. Does Cloud Telephony Software offer an API?
Yes, Cloud Telephony Software has an API available for use.
Q. What other apps does Cloud Telephony Software integrate with?
Cloud Telephony Software integrates with the following applications:
Zoho CRM, Knowlarity, Plivo, Vonage Business Communications, Twilio, Salesforce Platform
Q. What level of support does Cloud Telephony Software offer?
Cloud Telephony Software offers the following support options:
Phone Support, Email/Help Desk