Comapi Pricing, Features, Reviews & Comparison of Alternatives

Comapi

Communications platform as a service (CPaaS)

5.0/5 (1 review)

Comapi overview

Comapi is a cloud-based omnichannel communication solution which allows users to send, receive, and reply to emails, text messages, web chats, Twitter and Facebook messages, apps, and more. The omnichannel hub enables real-time engagement with conversations from any channel through a single interface.

Comapi’s real-time chat functionality supports multiple agents and teams, with customizable roles and permissions to control access, auto-assignment of inbound chats to available agents, and automated message routing to direct conversations to the correct agent or team. Chats can also be transferred between agents with a few clicks. The chat widget can be embedded directly in any website, and customized with different colors and agent images to match company branding. Multi-channel broadcasts can also be created and sent, with the ability to built targeted customer lists using profile information, and stagger the sending of broadcasts to ensure that teams are not overwhelmed with responses.

Comapi automatically creates customer profiles from inbound messages, which include publicly-available demographics pulled from the message channel. Profiles can also be imported or manually created on an individual basis. New and existing customer profiles can be merged for a full view of engagement across multiple devices and channels. All conversations with a customer, through any channel, can be viewed in a single message timeline. Comapi also generates channel reports to track send, delivery, and engagement, enables real-time and historical chat reporting, and allows users to view all message data from each channel.
comapi.com

Pricing

Starting from
£199/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Europe, United Kingdom

Supported languages

English
Comapi screenshotWhat is a Comapi API spaceComapi screenshotComapi screenshotComapi screenshot

Comapi reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Jamie Davies

Comapi has fit into our business as usual process with simplicity and has increased client contact

Used daily for 1-2 years
Reviewed 2018-07-18
Review Source: Capterra

The software allows us to have a seamless interaction with our customers and also allowed us to transfer across from our previous online chat facility to deliver, one interface for our staff to engage with clients. the user interface is really simple to use and is easy to train staff on. The cut over from Dynmark to Comapi couldn't have been simpler and the support we received from the team allow for a very smooth transition.

Read the full review

Comapi pricing

Starting from
£199/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

14-day free trial, no credit card required.

Hub pricing:
Developer: free
Essential: £199/month or £1992/year.
Business: £499/month or £4992/year.
Professional: £999/month or £9996/year.
Enterprise: contact Comapi for pricing information.

Contact pricing:
Team: £149/month or £1500/year.
Business: £249/month or £2520/year.
Enterprise: contact Comapi for pricing information.

Comapi features

API
Chat
Instant Messaging
Receiving
Reporting & Statistics
SMS Integration

Activity Dashboard (64 other apps)
Automatic Notifications (51 other apps)
CRM Integration (60 other apps)
Call Monitoring (52 other apps)
Call Recording (80 other apps)
Call Reporting (50 other apps)
Call Routing (62 other apps)
Call Transfer (58 other apps)
Caller ID (58 other apps)
Conferencing (68 other apps)
Live / Video Conferencing (49 other apps)
Monitoring (51 other apps)
Third Party Integration (76 other apps)
Voice Mail (50 other apps)

Additional information for Comapi

Key features of Comapi

  • Multi-channel communications
  • Batch communications
  • Channel reports
  • Chat auto-assignment
  • Chat transfer
  • Customizable chat widget
  • Message builder
  • Audience builder
  • Targeted contact lists
  • Staggered sending
  • Customer profiles
  • Message timeline
  • Custom retention periods
  • Opt-in management
  • Real-time & historical reporting
  • Message routing
View All Features

Benefits

Comapi’s chat supports unlimited agents, multiple teams, and automatic chat routing, enabling instant response to customer requests from any channel.

Multiple teams can be created with different roles and permissions, and conversations can be directed to the correct team or member for resolution.

The chat widget can be customized with different colors and agent pictures to match company styles, and embedded directly into any website.

Multi-channel broadcast messages can be created and previewed in the message builder, with support for buttons, pictures, audio, and video.

Targeted customer lists can be created based on profile information, and messages can also be sent to the entire contact database, with the ability to stagger sending so that agents are not overwhelmed with responses.