Cytracom Pricing, Features, Reviews & Alternatives

Cytracom

Business phone and messaging system.

4.63/5 (16 reviews)

Cytracom overview

What is Cytracom?

Beautiful, easy-to-use, voice and messaging platform perfect for businesses of all sizes. Built on cloud-based technology, Cytracom delivers fully managed and hosted communications across any device. Perfect for the office, home office, or any work location. Enable productivity and collaboration for your employees. With a nationwide partner network, Cytracom provides customers the ease and comfort of working with local, trusted managed service providers.

Complete with all the features you need and more: Unlimited Calls, Text Messaging, Visual Voicemail, One Number on all Devices, Auto Attendant, Call Queuing, Call Recording, U.S. Based Live Support (24x7), FREE Phones, and NO Contracts..

To learn more visit cytracom.com.
www.cytracom.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L
Cytracom screenshotCytracom screenshotCytracom screenshotCytracom screenshot

Cytracom user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.6
  4.6
  4.8
Brian W.

Cytracom Desktop App is great for a mobile or remote workforce

Used daily for 2+ years
Reviewed 2020-12-22
Review Source: Capterra

The experience has been great. I think we've used support only twice in the last few years for actual issues. The rest was for MACs. Support has been fast, friendly and on point.

Pros
The app is easy to use and intuitive. I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers.

Cons
I would like it to provide integration with Zoom/Webex/Video conferencing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Samuel B.

Cytracom is the Best Hosted VoIP service provider for MSPs and Customers

Used daily for 1-2 years
Reviewed 2020-12-17
Review Source: Capterra

The best VoIP vendor for IT Service providers and customers. Superb local USA based sales, support, and services.

Pros
Everything included in low monthly price, phones, service, etc. Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring.

Cons
So easy anyone can do it. What happed to complex job security?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Bobby B.

Glad I learned about this company

Used daily for 2+ years
Reviewed 2021-03-09
Review Source: Capterra

He’s been excellent and have received tremendous customer support.

Pros
Ease of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites.

Cons
I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Partnership with Cytracom was painful

Used monthly for free trial
Reviewed 2021-04-06
Review Source: Capterra

will not partner again with them

Pros
Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him

Cons
its built by them on some own platform that i never got any demo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Bob G.

Cytracom, support makes all the difference

Used weekly for 1-2 years
Reviewed 2021-02-09
Review Source: Capterra

We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner.

Pros
While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best.

Cons
Sorry, but I just haven't experienced any downside yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cytracom features

Access Controls/Permissions
Alerts/Notifications
Call Monitoring
Call Recording
Call Routing
Chat/Messaging
Contact Management
IVR / Voice Recognition
Mobile Access

API (286 other apps)
Activity Dashboard (193 other apps)
Collaboration Tools (156 other apps)
Communication Management (184 other apps)
Customizable Branding (141 other apps)
Data Import/Export (150 other apps)
Live Chat (186 other apps)
Reporting & Statistics (208 other apps)
Reporting/Analytics (298 other apps)
Third Party Integrations (253 other apps)
Video Conferencing (173 other apps)

Additional information for Cytracom

Key features of Cytracom

  • App Integration
  • Auto Attendant
  • Business Text Messaging
  • Call Queuing
  • Call Recording
  • Contact Management
  • FREE Phones
  • Faxing
  • No Contracts
  • One Number on all Devices
  • US Based Support (24x7)
  • Unified Communications
  • Unlimited Calls
  • Visual Voicemail
View All Features

Benefits

No Contracts
Free phones replaced every 36 months with lifetime warranty
U.S. Based Support 24x7
Nationwide partner network