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Dialpad vs DialedIn CCaaS Comparison (2026)

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Dialpad logo

Dialpad

DialedIn CCaaS logo

DialedIn CCaaS

Overview

Dialpad Contact Center is an Agentic AI contact center where AI agents reason, resolve, and act across voice, digital, and human channels. Up to 80% of issues resolve autonomously, governed by Dialpad's Guardian layer and validated through the Proving Ground.

DialedIn's inbound/outbound call center solution offers seamless integration and flexible pricing to automate and optimize operations. Fast, easy deployment - you’re up and running in hours.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details

Video & Screenshots

Pricing

Starting from

27

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

572

5

4

3

2

1

296

171

53

16

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
69%
would recommend this app

4.8

338

5

4

3

2

1

290

40

5

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

Pros

“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”
PA

Pauline A.

Compliance and Credentialing Support Specialist

“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”
SG

Skyler G.

Quality Manager

“wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it.”
LR

Lacie R.

call center agent

Pros

“The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity.”
JN

Jennifer N.

Telemarketer

“I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls”
KG

Kendall G.

Customer Service Transfer Agent

“The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations.”
AM

Alvaro M.

COO

Cons

“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”
SR

Sheila R.

Director of Operations

“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”
SR

Sheila R.

Director of Operations

“I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent.”
LB

Lindsey B.

National Recruiting Director

Cons

“The only thing was that sometimes if your computer need updates, the system sometimes freeze up or have issues.”
Verified reviewer profile picture

Seville J.

Survey interviewer

“Technology issues from time to time that hinders my progress helping my clients. ”
SC

Sharise C.

Insurance agent

“Sometimes crashes while dialing multiple campaigns.”
ED

Eileen D.

Call rep

  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features87
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assessment Management
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Conversation Intelligence
  • Customer Database
  • Customer History
  • Customizable Caller ID
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Drag & Drop
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • For Cloud Phone Systems
  • For Contact Centers
  • For Sales Teams/Organizations
  • Goal Setting/Tracking
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Natural Language Processing
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Playbooks
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recommendations
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Third-Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workforce Management
  • Total features96
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assessment Management
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Conversation Intelligence
  • Customer Database
  • Customer History
  • Customizable Caller ID
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Drag & Drop
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • For Cloud Phone Systems
  • For Contact Centers
  • For Sales Teams/Organizations
  • Goal Setting/Tracking
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Natural Language Processing
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Playbooks
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recommendations
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Third-Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workforce Management

Integrations

  • Total integrations52
  • Abstrakt
  • Alexa
  • AzureDesk
  • Bullhorn
  • CEIPAL ATS
  • CEIPAL Workforce
  • CRM HUB 360
  • Chorus
  • Clio
  • Convin
  • Copper
  • DataGrail
  • Dialpad Ai Contact Center
  • Domo
  • Dynamics 365
  • Forethought AI Agents
  • Front
  • Gong
  • Google Calendar
  • Google Workspace
  • HappyFox Assist AI
  • HappyFox Workflows
  • Helpwise
  • HubSpot CRM
  • HubSpot Content Hub
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Jiminny
  • Kustomer
  • LawGro
  • LinkedIn for Business
  • Make
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Mindtickle
  • Miro
  • Mixmax
  • Okta
  • OneLogin
  • Oracle CRM On Demand
  • Outreach
  • Playvox
  • Prodoscore
  • Rafiki AI
  • Recruitly
  • Rippling
  • Salesforce Sales Cloud
  • Salesmate
  • ServiceNow
  • Slack
  • Tray.io
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoom Workplace
  • Total integrations8
  • Abstrakt
  • Alexa
  • AzureDesk
  • Bullhorn
  • CEIPAL ATS
  • CEIPAL Workforce
  • CRM HUB 360
  • Chorus
  • Clio
  • Convin
  • Copper
  • DataGrail
  • Dialpad Ai Contact Center
  • Domo
  • Dynamics 365
  • Forethought AI Agents
  • Front
  • Gong
  • Google Calendar
  • Google Workspace
  • HappyFox Assist AI
  • HappyFox Workflows
  • Helpwise
  • HubSpot CRM
  • HubSpot Content Hub
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Jiminny
  • Kustomer
  • LawGro
  • LinkedIn for Business
  • Make
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Mindtickle
  • Miro
  • Mixmax
  • Okta
  • OneLogin
  • Oracle CRM On Demand
  • Outreach
  • Playvox
  • Prodoscore
  • Rafiki AI
  • Recruitly
  • Rippling
  • Salesforce Sales Cloud
  • Salesmate
  • ServiceNow
  • Slack
  • Tray.io
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoom Workplace

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