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Dialpad vs Dial800 CallView360 Comparison (2026)
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Good recommendations?
Dialpad
5
296
4
171
3
53
2
16
1
36
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Dial800 CallView360
5
9
4
0
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Dialpad Contact Center is an Agentic AI contact center where AI agents reason, resolve, and act across voice, digital, and human channels. Up to 80% of issues resolve autonomously, governed by Dialpad's Guardian layer and validated through the Proving Ground.
CallView360 by Dial800 is a call tracking and analytics software designed to help businesses create custom cloud-based phone systems with remote access capabilities. CallView360 includes BizCloud VoIP Phone Systems that allows users to access customer data including voicemail, call logs, and more via a centralized portal. Administrators can also view metrics related to location, duration, and contact information.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
572
5
4
3
2
1
296
171
53
16
36
- Value for money
- Ease of use
- Features
- Customer support
4.8
10
5
4
3
2
1
9
0
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Pauline A.
Compliance and Credentialing Support Specialist
Skyler G.
Quality Manager
Lacie R.
call center agent
Pros
Not enoughreviews yet
Cons
Sheila R.
Director of Operations
Sheila R.
Director of Operations
Lindsey B.
National Recruiting Director
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review15 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features87
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Analytics
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Content Management
- Conversation Intelligence
- Customizable Reports
- Dashboard
- Drag & Drop
- Employee Directory
- Fax Management
- File Transfer
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Intent Recognition
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Playbooks
- Power Dialer
- Predictive Dialer
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Third-Party Integrations
- Training Management
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Total features27
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Analytics
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Content Management
- Conversation Intelligence
- Customizable Reports
- Dashboard
- Drag & Drop
- Employee Directory
- Fax Management
- File Transfer
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Intent Recognition
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Playbooks
- Power Dialer
- Predictive Dialer
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Third-Party Integrations
- Training Management
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Integrations
- Total integrations52
- Abstrakt
- Alexa
- AzureDesk
- Bullhorn
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB 360
- Chorus
- Clio
- Convin
- Copper
- DataGrail
- Dialpad Ai Contact Center
- Domo
- Dynamics 365
- Forethought AI Agents
- Front
- Gong
- Google Analytics 360
- Google Calendar
- Google Workspace
- HappyFox Assist AI
- HappyFox Workflows
- Helpwise
- HubSpot CRM
- Jiminny
- Kustomer
- LawGro
- LinkedIn for Business
- Make
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- NetSuite
- Okta
- OneLogin
- Outreach
- Playvox
- Prodoscore
- Rafiki AI
- Recruitly
- Rippling
- Salesforce Sales Cloud
- Salesmate
- ServiceNow
- Slack
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- Total integrations3
- Abstrakt
- Alexa
- AzureDesk
- Bullhorn
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB 360
- Chorus
- Clio
- Convin
- Copper
- DataGrail
- Dialpad Ai Contact Center
- Domo
- Dynamics 365
- Forethought AI Agents
- Front
- Gong
- Google Analytics 360
- Google Calendar
- Google Workspace
- HappyFox Assist AI
- HappyFox Workflows
- Helpwise
- HubSpot CRM
- Jiminny
- Kustomer
- LawGro
- LinkedIn for Business
- Make
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- NetSuite
- Okta
- OneLogin
- Outreach
- Playvox
- Prodoscore
- Rafiki AI
- Recruitly
- Rippling
- Salesforce Sales Cloud
- Salesmate
- ServiceNow
- Slack
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
