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Dialpad Connect vs CloudTalk Comparison (2026)
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Good recommendations?
Dialpad Connect
5
296
4
171
3
53
2
16
1
36
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CloudTalk
5
184
4
55
3
9
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Dialpad's Auto Dialer pairs automated outbound calling with Agentic AI, capturing context on every call and feeding it into a compounding intelligence layer. Calls connect to the same AI-native platform powering sales and support, governed by Dialpad's Guardian layer for secure operations.
CloudTalk’s powerful auto-dialing software will have your agents handling more calls in less time. Make things easier for your sales and customer support teams with 70+ time-saving features and easy-to-setup integrations with your existing business software. Try a 14-day trial, absolutely FREE.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
572
5
4
3
2
1
296
171
53
16
36
- Value for money
- Ease of use
- Features
- Customer support
4.4
271
5
4
3
2
1
184
55
9
8
15
- Value for money
- Ease of use
- Features
- Customer support
Pros
Pauline A.
Compliance and Credentialing Support Specialist
Skyler G.
Quality Manager
Lacie R.
call center agent
Pros
Oliver P.
CFO
Eva L.
Sales and Business Development
Nishant B.
BDM
Cons
Sheila R.
Director of Operations
Sheila R.
Director of Operations
Lindsey B.
National Recruiting Director
Cons
Nishant B.
BDM
Debora B.
director
Anthony A.
General Manager
- Vendor responds to reviews
- Last review20 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features87
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Assessment Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Drag & Drop
- Employee Coaching Tools
- Employee Directory
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Intent Recognition
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Scripts
- Multiple User Accounts
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Playbooks
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Training Management
- Unattended Call Management
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Who Answered Log
- Workflow Automation
- Workflow Management
- Total features133
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Assessment Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Drag & Drop
- Employee Coaching Tools
- Employee Directory
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Intent Recognition
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Scripts
- Multiple User Accounts
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Playbooks
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Training Management
- Unattended Call Management
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Who Answered Log
- Workflow Automation
- Workflow Management
Integrations
- Total integrations51
- Abstrakt
- Adobe Commerce
- Alexa
- AzureDesk
- BigCommerce
- Bullhorn
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB 360
- Chorus
- Clio
- Convin
- Copper
- DataGrail
- Dialpad Support
- Domo
- Dynamics 365
- Forethought AI Agents
- Freshdesk
- Front
- Gong
- Google Calendar
- Google Contacts
- Google Workspace
- Groove
- HappyFox Assist AI
- HappyFox Workflows
- Help Scout
- Helpwise
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Jiminny
- Kommo
- Kustomer
- LawGro
- LinkedIn for Business
- LiveAgent
- LiveChat
- Make
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- Okta
- OneLogin
- Outreach
- Pipedrive
- Playvox
- Prodoscore
- Rafiki AI
- Recruitly
- Rippling
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesmate
- Shopify
- Slack
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- noCRM
- Total integrations24
- Abstrakt
- Adobe Commerce
- Alexa
- AzureDesk
- BigCommerce
- Bullhorn
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB 360
- Chorus
- Clio
- Convin
- Copper
- DataGrail
- Dialpad Support
- Domo
- Dynamics 365
- Forethought AI Agents
- Freshdesk
- Front
- Gong
- Google Calendar
- Google Contacts
- Google Workspace
- Groove
- HappyFox Assist AI
- HappyFox Workflows
- Help Scout
- Helpwise
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Jiminny
- Kommo
- Kustomer
- LawGro
- LinkedIn for Business
- LiveAgent
- LiveChat
- Make
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- Okta
- OneLogin
- Outreach
- Pipedrive
- Playvox
- Prodoscore
- Rafiki AI
- Recruitly
- Rippling
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesmate
- Shopify
- Slack
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- noCRM
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