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Five9 vs Liine Comparison (2026)
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Good recommendations?
Overview
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
AI-powered call tracking, marketing analytics and ad optimization platform built for multisite healthcare, dental and vet practices
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
487
5
4
3
2
1
233
170
58
16
10
- Value for money
- Ease of use
- Features
- Customer support
66%
would recommend this app4.9
162
5
4
3
2
1
148
13
0
0
1
- Value for money
- Ease of use
- Features
- Customer support
90%
would recommend this appPros
“The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks.”
JV
Jordan V.
Life Insurance Sales
“What I liked most about Five9 was its ability to support high-volume outbound calling while keeping call management organized and efficient.”
JV
Jordan V.
Life Insurance Sales
“The platform helped improve productivity and made it easier to manage a large volume of customer interactions throughout the day.”
JV
Jordan V.
Life Insurance Sales
Pros
“So far, this software has been helping the office locate and see miss calls and also it helps with knowing if the patient is a new patient or existing.”
AM
Amy M.
Front desk
“It is very important that we know if this is a Spanish speaking call or an English call, we have a lot of call that are Spanish and the person in or office that speaks Spanish is not always the one that make the call backs.”
MA
Michele A.
Front Desk Coordinator
“My favorite thing about Liine is the amount of data we get, we are a very metric driven organization, and these insights help us understand how we are doing in our marketing efforts”
ms
molly s.
project coordinator
Cons
“Exchanging DIDs was straight-forward, but getting them registered caused wait times and in turn accrued additional costs.”
NW
Nicholas W.
Operations Manager
“DID maintenance was difficult to manage on the platform.”
NW
Nicholas W.
Operations Manager
“Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product”
Victor H.
WFM Manager
Cons
“That it does not allow text messages.”
AM
Amy M.
Front desk
“I knew going into our partnership that they do not at this time, so this was by means a dropped ball on their end.”
AA
Austin A.
Marketing Manager
“I don't like that after attempting to reach someone after 3-4 times the lead is still left there. ”
EM
Esperanza M.
Patient CAre Coordinator
- Vendor responds to reviews
- Last review22 days ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features128
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Business Process Automation
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Campaign Tracking
- Channel Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Email Marketing
- Email Tracking
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Healthcare
- For Sales Teams/Organizations
- For iPad Devices
- Forms Management
- Goal Setting/Tracking
- HIPAA Compliant
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Leaderboards
- List Management
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Location
- Multiple Scoring Models
- Multiple Scripts
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Online Forms
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- Patient Communications
- Patient Engagement
- Patient Management
- Performance Management
- Performance Metrics
- Phone Key Input
- Pipeline Management
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Sales Activity Management
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Recording
- Scheduling
- Screen Recording
- Search/Filter
- Self Service Portal
- Social Media Integration
- Source Tracking
- Strategic Planning
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Territory Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Transfers/Routing
- Trend Analysis
- Unified Communications
- Video Conferencing
- Visitor Tracking
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Web Forms
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features132
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Business Process Automation
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Campaign Tracking
- Channel Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Email Marketing
- Email Tracking
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Healthcare
- For Sales Teams/Organizations
- For iPad Devices
- Forms Management
- Goal Setting/Tracking
- HIPAA Compliant
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Leaderboards
- List Management
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Location
- Multiple Scoring Models
- Multiple Scripts
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Online Forms
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- Patient Communications
- Patient Engagement
- Patient Management
- Performance Management
- Performance Metrics
- Phone Key Input
- Pipeline Management
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Sales Activity Management
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Recording
- Scheduling
- Screen Recording
- Search/Filter
- Self Service Portal
- Social Media Integration
- Source Tracking
- Strategic Planning
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Territory Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Transfers/Routing
- Trend Analysis
- Unified Communications
- Video Conferencing
- Visitor Tracking
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Web Forms
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations15
- 8x8 Contact Center
- ActiveCampaign
- Birdeye
- CTM
- CallRail
- Dynamics 365
- Freshdesk
- Google Analytics 360
- Google Sheets
- HubSpot CRM
- Intiveo
- Invoca
- Jive
- Microsoft Teams
- NetSuite
- NexHealth
- Nextiva
- Oracle Service
- Phone.com
- PhoneWagon
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- SpiceX
- Twilio
- Velocify
- Weave
- ZENOTI
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- Total integrations19
- 8x8 Contact Center
- ActiveCampaign
- Birdeye
- CTM
- CallRail
- Dynamics 365
- Freshdesk
- Google Analytics 360
- Google Sheets
- HubSpot CRM
- Intiveo
- Invoca
- Jive
- Microsoft Teams
- NetSuite
- NexHealth
- Nextiva
- Oracle Service
- Phone.com
- PhoneWagon
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- SpiceX
- Twilio
- Velocify
- Weave
- ZENOTI
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Phone
