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FocalScope
5
28
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call center management software
Table of Contents
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FocalScope - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
FocalScope overview
What is FocalScope?
FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.
FocalScope allows teams to classify, prioritize, and transfer service tickets across folders using the drag and drop functionality. Supervisors can also switch between chat sessions and convert conversations into follow-up tickets.
FocalScope offers an intelligent routing feature, which lets stakeholders automatically send chat requests to relevant individuals. Other features include click to dial, voicemail, call recording, phone queue management, and waiting greetings.
FocalScope’s user interface
FocalScope reviews
Overall rating
5.0
/5
28
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
5
4
3
2
1
28
0
0
0
0
Who uses FocalScope?
Based on 28 verified user reviews.
Company size
- Not enough reviewsSmall Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
FocalScope's key features
Most critical features, based on insights from FocalScope users:
All FocalScope features
Features rating:
FocalScope alternatives
FocalScope
Starting from
9
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Bitrix24
Starting from
69
Per month
FocalScope pricing
Value for money rating:
Starting from
9
/user
Per month
User opinions about FocalScope price and value
Value for money rating:
FocalScope support options
Typical customers
Platforms supported
Support options
Training options
FocalScope FAQs
Q. Does FocalScope support mobile devices?
FocalScope supports the following devices:
iPad, Android, iPhone
Q. What level of support does FocalScope offer?
FocalScope offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)