Gruveo Pricing, Features, Reviews & Alternatives

Gruveo

Cloud-based video conferencing platform

4.55/5 (47 reviews)

Gruveo overview

What is Gruveo?

Gruveo is a cloud-based web conferencing platform that enables businesses to communicate with customers using shareable video call links. It lets users view call history and receive calls via multiple devices such as Android or iOS devices, MacBooks, laptops, and more.

Gruveo allows businesses to collaborate on documents, conduct Microsoft PowerPoint presentations by sharing screens and communicate with team members via text messages from an in-built chat. It lets users communicate with customers by creating temporary meeting rooms and adding a call-me button to the business website. The solution helps enterprises manage call queues, host group conversations with multiple participants, and record audio and video calls. Plus, professionals can customize call screens by adding brand logos and backgrounds, view caller information within the app, and record and send customer details to unavailable agents via email.

Gruveo facilitates integration with various third-party applications and appointment booking services such as Slack, WordPress, Zapier, SimplyBook.me, Schedule Once and more. Professionals can utilize the platform to receive in-bound video calls, even from remote locations.
www.gruveo.com

Pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

B@5fef3b8a
Gruveo screenshot: Gruveo video callWhat is Gruveo?Gruveo screenshot: Gruveo incoming callGruveo screenshot: Gruveo chat during callGruveo screenshot: Gruveo group conversationGruveo screenshot: Gruveo customizable branding
Have you already used Gruveo?
Help us improve the recommendations we show you.

Gruveo user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.6
  4.3
Michael S.

AN AMAZINGLY INNOVATIVE TOOL!

Used daily for 6-12 months
Reviewed 2019-10-02
Review Source: Capterra

As I mentioned, this is absolutely a great and innovative tool to help connect people with each other through video calls.

Pros
The ease of use. The design was/is intuitive which made learning it, a breeze. Our rep and his team really did the hard and tedious work of bribing their vision into something that is easy to understand which is the goal of every technology. With this, I was able to show both the young and old, how easy it is to have WebRTC based video calls with a simple link.

Cons
Nothing. Our rep and his team are very responsive when it comes to new features. They really undersold the technology but over delivered on their vision. BRAVO!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Shaun L.

TWO MEN AD A TRUCK Gruveo

Used daily for 6-12 months
Reviewed 2021-04-27
Review Source: Capterra

Gruveo has truly helped our business become far more efficient and productive. We are able to do more within a day with far less effort. This has helped to make our in home consultation experience no less than what it was before COVID-19

Pros
The ease of use is fantastic for both the technical and non-technical. G

Cons
The software appears to work better when I'm suing data vs wifi.

Response from Gruveo


Shaun, thank you for reviewing Gruveo. We are thrilled that Gruveo has helped your business through COVID-19!

Regarding the data vs. Wi-Fi issue, could it be that your Wi-Fi connection is slower and/or less reliable? Please feel free to get in touch with us at support@gruveo.com so we can help you look into it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Remember to cancel your free subscription or get billed $700

Used daily for less than 6 months
Reviewed 2020-07-16
Review Source: Capterra

Pros
I liked that it has better privacy than zoom

Cons
It was not the easiest to use and the billing is confusing.

Response from Gruveo


Thank you for the review. Gruveo pricing depends on the number of permanent links and account users you have allocated in your account, which is clearly indicated on our pricing page.

Moreover, the admin pages in Gruveo where you create new users and permanent links prominently refer to the pricing page as well - precisely to let the admin estimate their charges.

You have had a team of 16 users and 1 permanent link allocated with us for two full months, which is the reason for the charges in question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

Minimize review

Brandy A.

Very easy to use!

Used weekly for less than 6 months
Reviewed 2021-04-28
Review Source: Capterra

Experience has been excellent. We are easily able to provide virtual visits to anyone without an app download!

Pros
We use this for Telehealth visits and it is most importantly easy to use. We work with older clients who often are not super tech saavy and can live in areas with not the greatest internet. The simplicity of the one click to call system really helps because its not intimidating and it is easy for us to talk the client through how to connect if they have any problems. Coming in to the call on video and unmuted saves us a lot of hassle! Having one link also helps us with the vendors we work with. They know how to easily connect with us.

Cons
It would help if the on screen buttons were a little bigger. That would help our clients with less dexterity and poor vision easily switch the camera around.

Response from Gruveo


Hi Brandy, thank you for your feedback and sharing how Gruveo helps in your business. We have noted the point about the bigger on-screen buttons, thank you for suggesting it!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Ross E.

Generally pleased with this product

Used daily for 6-12 months
Reviewed 2021-04-27
Review Source: Capterra

Using Gruveo has enabled us to continue working with clients during the COVID-19 pandemic. Beyond that, it has allowed clients from a distance to avoid the barrier of travel time and cost to be able to connect with their therapist when the client lives in a community with very few resources present.

Pros
The two most important factors that lead us to use Gruveo were that it meets privacy requirements and that it is easy to use for our clients. We use Gruveo for telehealth counseling, and our therapists report that it has worked well for clients to connect. Transitioning to Gruveo went smoothly with great support.

Cons
Therapists have reported that sometimes the platform kicks the off or that there are issues with clients being able to sign in. Occasionally the audio quality has not been great. As with any platform, it is difficult to know if this is an internet bandwidth issue, a user (client) issue, or the platform.

Response from Gruveo


Ross, thank you very much for reviewing Gruveo! We are very happy that it has enabled you to continue working with clients during the pandemic.

Regarding the connection issues (in particular the clients being unable to sign in), please get in touch with us at support@gruveo.com so we can help you troubleshoot those.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Gruveo pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Gruveo offers a 14 day free trial for new users. Pricing starts at $29 per month per user for 1 link and scales with number of users/number of links. Contact Gruveo for further pricing information.

Gruveo features

API
Call Recording
Chat/Messaging
Customizable Branding
Third Party Integrations
Video Conferencing

Access Controls/Permissions (174 other apps)
Activity Dashboard (193 other apps)
Alerts/Notifications (247 other apps)
Call Monitoring (169 other apps)
Call Routing (172 other apps)
Collaboration Tools (156 other apps)
Communication Management (184 other apps)
Contact Management (223 other apps)
Data Import/Export (150 other apps)
IVR / Voice Recognition (139 other apps)
Live Chat (186 other apps)
Mobile Access (211 other apps)
Reporting & Statistics (208 other apps)
Reporting/Analytics (298 other apps)

Videos and tutorials

Additional information for Gruveo

Key features of Gruveo

  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Legislative Meetings
  • Private Chat
  • Real-Time Chat
  • Video Conferencing
View All Features